I ordered two sets of new reeds for our Silvia lamps. When the package arrived at the GLS shop, it had been OPENED en route and one of the sets was missing. The GLS shop and GLS customer service denie... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Ordered the Heart N Soul Dining table. Delivery service was great and the driver really helpful in bringing the table to the door. Dining table really good quality and build. Had a small mark on one o... See more
Company replied
Bought Audacious side table. Quick delivery, easy to assemble and quality seems good. A suggestion would be to make the hole for the YSB cord bigger so it also could fit other electronics you wold lik... See more
Company replied
First and foremost: I bought the Silvia lamp almost 30 years ago and I loved it. I couldn't believe my eyes when I saw that they still offered replacement for the worn leaves! I ordered them and they... See more
Company replied
Ordered two lamps from oficial website. Found them 5min later with a huge discount in another retailer, sent them an e mail to ask how this could be possible, answer was that other shops can sell th... See more
Company replied
Customer support in this company does not work at all. sent an enquiry regarding online purchase I wanted to make, it took 4,5days to get an answer and wrong one, on top of it, resulting in me orderi... See more
Company replied
Absolutely useless! Bought one of their lamps through Royal Design. It arrived without adequate charging station and after 6 months, many emails, photos and videos later, Royal Design still had no... See more
Company replied
I live in Ireland and have ordered several products online from Umage including a lovely desk. The quality is superb and assembly was simple. The service from the online team was excellent. I will def... See more
Company replied
I never received my lamp, customer service is not reachable. I can only say DO NOT order anything. I just want my money back. I now have to escalate this via PayPal, can’t believe on top of the money... See more
Company replied
Thanks to the clean and clear design and organization of the company’s website I found exactly what I needed in a minute and received my order in the next days - in neat and environmentally friendly p... See more
Company replied
I have gone all in on Umage's Eos feather lampshades in our home. They look so pretty and really create a common look and feel between rooms and floors. I have chosen white and grey colours. The small... See more
Company replied
Great pendant lamp L size white color, very nice package. Packed with care and love, attention to every detail. This is not just a lamp, but a true experience with all senses engaged. Thank you, Umage... See more
Company replied
My order dit not arrive after two and a half weeks waiting time without any explanation. Two written requests to customer service remain unanswered. The link in the order confirmation e-mail is not wo... See more
Company replied
Many years after I bought two silvia products, the leaves had withered and the material broke very easily. So I ordered new leaves. What a fantastic design and more then that: the company keeps it‘s p... See more
Company replied
I had a question about a product and they were very responsive. After placing my order, it was followed very personally by the people from Umage. When I received the product, the quality was very good... See more
Company replied
Fantastic shopping experience. Fantastic website. I received the package just in a few days. Packaging was one of the best part, safe and effective. Asteria lamp is elegant and beautiful so thank you... See more
Company replied
We bought the Audacious high-sideboard. It is even more gorgeous in person, great quality, simple instructions to assemble. All in all a beautiful piece of furniture and a great shopping experience!
Company replied
Great service and great products! I bought the Carmina and Conia. Carmina on a tripod and Conia (mini) to hang as a bedside lamp. Products arrived in under 4 days, assembly was quick and the end resul... See more
Company replied
In sales January 26 a most beautiful cabinet was offered. Order and delivery were effected immediately and received within 5 days. I love UMAGE's versatile style of furniture, the great instruction gu... See more
Company replied
Item shipped very quickly. The product is beautiful, and well made. It was also far cheaper directly from the Umage shop than from any of the other retailers.
Company replied
Great experience, I received a beautiful Heart'n Soul console in just a few days. accurately packaged easy to assemble and high quality design and materials. Excellent. I definitely reccommend buying... See more
Company replied
Love the products, great service! The delivery was faster than I expected, and in very good condition.
Company replied
Really easy ordering. Great selection. Very smooth delivery and customer service. All in all a very good shopping experience
Company replied
As a seasoned Umage product connoisseur, my experience was excellent throughout the order process. My special gratitude goes to customer service, for fixing my undoings while placing the order.
Company replied
Great product, keenly priced, super fast service & delivery.
Company replied
Quality products with an original design, fast shipping
Company replied
Beautiful design! I love all the products! Quality and design are amazing!
Company replied
I bought Hang out coffee table. Amazing quality and great design.
Company replied
Amazing experience and B2C communication!
Company replied
The designs are great and special - the customer experience is not. The lounge chair is advertised with the claim that you can change the upholstery, however, that is not available on the website. The... See more
Company replied
I ordered two Asteria Move portable lamps from Umage and, design-wise, they are absolutely beautiful. Unfortunately, the customer service experience has been very disappointing. Despite orderin... See more
Company replied
I’ve been a loyal Umage customer for years- we bought the Audacious console a few years ago and absolutely loved it. Unfortunately, our recent experience has been extremely disappointing. A few... See more
Company replied
We ordered the chair Heiko, which first came without any screws and bolts. Then we realized they also mixed up the parts, and it was missing one. They decided to send a full new chair, which came also... See more
Company replied
Did not send the package to the right address. Luckily the delivery address randomly chosen by Umage was not to far away.
Company replied
Very beautiful lamps, my favorite, actually. Unfortunately, the customer service when buying directly from Umage (not through resellers) has been awful. I needed new leaves for my Carmina... See more
Company replied
Long delivery for spare parts
Company replied
(I have now updated my review after Umage sendt a replacement table) I was very happy with my first direct order from Umage — fast delivery and great quality lamps. Unfortunately, my... See more
Company replied
Company details
Written by the company
Where beautiful Danish design meets affordability, high-quality materials and a genuine care for the environment.
Contact info
Havnegade 29, 1058, Copenhagen, Denmark
- +4531393131
- info@umage.com
- umage.com
4.0
Great
550 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hazel Branch 150cm delivery delays
We paid for the Hazel Branch 150cm White/Brass (along with the Clave Wood) Tuesday March 18th (€1,408 in total). No mention on the website that there was any issue with stock. We receive an e-mail March 21st informing us that the Hazel Branch is not actually in stock but will be back March 26th. No problem we said. Then no word on the order so we e-mail March 28th to confirm it is on its way. Then an e-mail today April 1st informing us that it is not actually in stock and will not be back until April 30th?
Our first fix electrical work is complete, with a wire positioned exactly to work with the Hazel Branch 150cm technical specifications... so we are stuck. This will delay the second fix electrical work.
Deeply disappointing service.
What is worse is that if you go on to the Umage website now, it still says this product is in stock so can be bought and paid for, and it says "we deliver within 7 working days"???
We ordered on the 18th of March and if the product is not in stock until the 30th of April, that is a minimum of 44 days, or 32 working days.
We love the design and (hopefully) quality of the Umage products, but the service and transparency regarding product stock and deliveries is unprofessional and deeply damages the customer experience and feeling of brand trust and loyalty.
1 April 2025
Unprompted review
Reply from UMAGE
Hi Joe,
I want to sincerely apologize for the lack of transparency you have experienced during this process.
I understand how disappointing and frustrating it can be to hire electricians, only to face delays that are beyond your control.
We have been encountering unexpected delays with our product restocking, which have contributed to these challenges. I regret that we did not communicate this information to you sooner.
To resolve this issue, I will have my colleague reach out to you directly. I hope that together we can find a solution that works for you and addresses the inconvenience you’ve faced.
Once again, I am genuinely sorry for the trouble this has caused 🥺
Best regards,
Samantha from UMAGE
Great service and really nice designs
19 March 2025
Unprompted review
Reply from UMAGE
Thank you for your review! We're thrilled to hear that you’re happy with both the service and our designs.
We look forward to welcoming you back again in the future!
Best regards,
Rebecca // UMAGE
It's a SCAM! No possibility to return the item even though the customer policy allows to do so
I've been trying to return my package for over a week. The link to generate the return label doesn't work (I've tried on different computers and also on phones). I've written 3 emails and I got one response after 3 days with the same link that doesn't work.
I see lots of customers say the customer service is bad, honesty i think the problem is intentional, so i value this as a SCAM, not just a bad customer service.
I can't believe I cannot make a refund after you write on your website that returns are allowed and many other bullshits.
16 March 2025
Unprompted review
Reply from UMAGE
Hi Clara,
Thanks for letting us know! I’m very sorry that you ended up in this situation. I completely understand how frustrating this must be.
I have spoken with my colleague, who has already reached out to you regarding your return. If the issue is still not resolved, please let me know, and I will look into it immediately to ensure it gets sorted as quickly as possible.
We truly value our customers, and I assure you that this is not our intention. Thank you for bringing this to our attention. We will take this feedback seriously and do everything we can to ensure that it doesn't happen again.
Best regards,
Rebecca // UMAGE
Good product, bad experience
Good product, bad experience.
The product itself is good, however, the experience was downright bad. Ordered a lounge chair and sidetable.
First of all, received no information at all regarding ETA after making the order. Then suddenly days after I got an automated email from their transport partner Dachser, giving me a whopping 3 options to choose from for delivery, of which 2 were on the same day. Unfortunately none of them worked for me and the week after these options I would be on holiday. I had no options at all in their portal to choose another date, so I had to call them. They said they could not hold the product for more than 3 days because of some policy and because I would be on holiday the week after they would have to send it back to Umage. I said this was a waste of time and resources for everyone (they agreed, but could not make an exception) and also emailed Umage customer support. Received no feedback from them, so I assume the goods would go back to Umage.
To my shock, I received a delivery alert on the day I was back from holiday (turns out they could make an exception after all). This was a nice surprise, but would be good to have had some kind of info on this. Luckily, my wife was home that day, but it could've easily been possible that nobody would be there on that day as I was still under the impression that the goods would be returned.
So finally, I received my order. But to my surprise, it was only the lounge chair and no side table. Emailed customer support again and it turns out there was a mistake and the side table was not even in stock...
In conclusion the products are nice, but this company has a horrible organisation. Poor logistical partners and/or choices, poor communication, no decent stockkeeping software and the inability to proactively inform customers when something turns out to not be on stock. And this all for a company that sells quite expensive luxury furniture. Very dissappointing.
13 March 2025
Unprompted review
Reply from UMAGE
Dear Mark,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the challenges you have faced throughout your order process. It is far from the experience we aim to provide for our customers 😔
I’ve looked into your case, and you should have received a refund for the item that was out of stock. We are sorry that you were not informed about this beforehand.
If there is anything at all we can do to make this right or assist you further, please don’t hesitate to reach out to us at info@umage.com. We will make sure to prioritize your inquiry with extra care and attention.
Your feedback is important to us, and we will take it seriously to improve our processes so that other customers don’t have to go through a similar situation in the future. That said, we’re at least happy to hear that you are pleased with the lounge chair you received.
Thank you again for your honest review. We hope to be able to make it right for you another time.
Best regards,
Rebecca // UMAGE
Excellent quality
Excellent quality. It is exactly what I expected. Easy assembly and fast shipping. Thank you very much.
25 February 2025
Reply from UMAGE
Hi,
Thank you for your review. We're happy to hear that the quality met your expectations. It truly means a lot!
We wish you a brilliant day!
Best regards,
Rebecca //UMAGE
Beautiful Beige Feather Lamp – Atmospheric and Stylish
The beautiful beige feather lamp is a real eye-catcher in my interior. The soft, airy feathers give it a warm and luxurious look, while the beige shade adds a subtle and elegant touch that fits well in almost any decor.
The quality of the lamp is excellent; the feathers are securely attached and fall beautifully into place. When switched on, the light creates a cozy and diffused effect, giving the room a warm and chic ambiance. Additionally, the lamp is easy to install and fits perfectly on different types of fittings.
A very satisfied customer from the Netherlands.
28 February 2025
Unprompted review
Reply from UMAGE
Hi Nina,
Thank you so much for taking the time to leave a review. We truly appreciate it!
We are so happy to hear that you love our lamp and are satisfied with your purchase. We look forward to welcoming you back another time.
We wish you a brilliant day!
Best regards,
Rebecca // UMAGE
Always perfect
24 February 2025
Reply from UMAGE
Hi Mario,
Thank you for sharing your feedback! We truly appreciate it and look forward to welcoming you back another time.
Best regards,
Rebecca // UMAGE
Super fast delivery
Super fast delivery, amazing instructions and just overall excellent products
27 February 2025
Unprompted review
Reply from UMAGE
Hi Vaida,
Thank you for your feedback! We're thrilled that you had a great experience with our delivery, instructions, and products. We appreciate your support and hope to see you again!
Best regads,
Rebecca // UMAGE
Never receive the product
Never receive the product. UPS never called me when they were supposed to deliver although i was homr and send back the product Umage.
Very disappointed.
20 February 2025
Unprompted review
Reply from UMAGE
Hi Guillaume,
We're sorry to hear that you didn’t receive your package. Once we have shipped an order, it is unfortunately out of our hands, and we have no control over the delivery process. I have looked into the case, and my colleague should've already reached out to you to ensure that you receive your item as soon as possible.
We are truly sorry that you had this experience with your purchase and take your feedback seriously as we continuously strive to improve. We hope you’ll give us another chance in the future.
Best regards,
Rebecca // UMAGE
Bad customer service
I purchased a lamp on January 31 and as of today February 13 I have neither received it nor the customer service has bothered to reply to my emails in which I asked to help identify where the parcel was.
Shall I add more?!
13 February 2025
Unprompted review
Reply from UMAGE
Hi Tania,
I’m truly sorry that you haven’t received any updates about your order. I understand how frustrating this can be. I will reach out to our support team right away, and they will contact you as soon as possible 🙏🏼
Best regards,
Samantha
Amazing product quality and great…
Amazing product quality and great shipping times. I bought the Carmina mini with tripod and absolutely love this product. It was fun to put together and the end result is gorgeous. Highly recommend Umage products and website. No issues encountered with searching nor ordering.
6 February 2025
Unprompted review
Reply from UMAGE
Hi Jorge,
I’m so thrilled to hear that you love your new Carmina lamp! Thank you for sharing your experience with us; we really appreciate it!
Best regards,
Samantha from UMAGE
On 16.1.2025 I bought a few things on…
On 16.1.2025 I bought a few things on the web shop and immediately paid via PayPal. Since then I have sent several emails to their official email asking when they plan to send my goods. I still have not received a response. Today is 27.1.2025. Conclusion, disastrous aftersale service. I will wait another day and if they do not send the goods from PayPal and ask for my money back. Robert.
16 January 2025
Unprompted review
Reply from UMAGE
Hi Robert,
I want to sincerely apologize for the long wait you experienced with our support and in receiving your items. This was a mistake on our part, and I completely understand how frustrating this situation has been for you. I truly regret the inconvenience it caused.
From what I understand, the issue has now been resolved, but please know that we take this matter seriously. We hold ourselves to high standards, and it’s disappointing to realize we fell short in this instance.
We hope this incident doesn't discourage you from placing future orders with us. Your experience is important to us, and we are committed to giving you a better experience in the future than you had this time.
If there’s anything else we can do for you, please feel free to reach out. Thank you for your patience 🙏🏼
Best regards,
Samantha from UMAGE
Bravo Umage!
Excellent service, bravo Umage! Buying and delivery, everything went perfectly well. Lovely packaging and superb Willow lamp...
And only 5 days altogether from Copenhagen to my remote place in central France, impressive :)))
I learned on the site what "umage" means. Well, in Cajun French - spoken in New Orleans and Louisiana - "umage" is "lagniappe", a good sounding word and excellent notion.
Merci beaucoup to everyone at Umage!
21 January 2025
Unprompted review
Reply from UMAGE
Hi Catherine,
Thank you so much for your wonderful review and kind words!
We’re thrilled to hear that your experience, from purchase to delivery, went smoothly and that you’re enjoying your Willow lamp. It’s also fantastic to know you appreciated our packaging and service—it truly means the world to us!
Wishing you a fantastic day and all the best!
Best regards,
Rebecca from UMAGE
Round extendable table
Round extendable table - best quality and looks great! Shipping was fast.
10 January 2025
Unprompted review
Reply from UMAGE
Hi Thais,
Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you’re satisfied with both our products and shipping, and that you’re already enjoying your new table.
Your feedback means so much to us, and we look forward to welcoming you back in the future.
Wishing you a wonderful day!
Best regards,
Rebecca from UMAGE
So happy with the product
So happy with the product! I was afraid to order online, but received a beautiful quality product - just as I hoped for! Thank you!
14 December 2024
Unprompted review
Reply from UMAGE
Hi Katja,
I’m so glad to hear that you loved your product, especially since you felt a bit unsure about ordering online! We completely understand your concerns, and we truly appreciate you taking the leap and trusting us.
Thank you for sharing your experience with us—it means a lot!
We can’t wait to welcome you back soon. Wishing you a wonderful holiday season!
Best regards,
Samantha from UMAGE
Excellent all round
I love this company. I just received my 4th order and once again, everything was excellent. The quality of the products is outstanding, and the designs are simply beautiful.
Navigating their website is incredibly easy, making the shopping experience smooth and enjoyable. The order tracking system is efficient, and the seamless process from placing the order to receiving it is commendable.
On one occasion, I had a query, and I received an immediate response that resolved my question. The customer service is top-notch.
I would highly recommend this company to anyone looking for high-quality products and exceptional service.
12 December 2024
Unprompted review
Reply from UMAGE
Hi Markus,
We’re so grateful that you took the time to share your experience with us!
It makes us incredibly happy to know that you’ve enjoyed your designs and shopping experience on multiple occasions.
Thank you for your ongoing support; it means the world to us!
Wishing you a wonderful day and a festive holiday season!
Best regards,
Samantha from UMAGE
Reply from UMAGE
Hi Leonhard,
It’s wonderful to hear that your items arrived quickly and that you’re loving your new piece!
Thanks so much for sharing your experience with us. We really appreciate it!
Warm regards,
Samantha from UMAGE
Great service!
I ordered a lamp, it was delivered quickly but was a little damaged. The company reacted very quickly and immediately refunded all costs. Great service!
11 December 2024
Unprompted review
Reply from UMAGE
Hi Olga,
I'm sorry to hear that it arrived damaged, but I'm glad our team was able to assist you quickly and efficiently!
Thank you for sharing your experience with us!
Best regards,
Samantha from UMAGE
Reply from UMAGE
Hi Katya,
We're so happy to hear that you enjoyed everything!
Thank you for sharing your experience!
Best regards,
Samantha from UMAGE
Beautiful product
Beautiful product, great service and fast delivery. 4 work days to Belgium
29 November 2024
Unprompted review
Reply from UMAGE
Dear Christian,
Thank you so much for taking the time to write us a review. I'm very happy to hear, that you're satisfied with both our designs and our services.
I hope that you'll find the perfect spot in your home for your new design.
Have a wonderful day.
Best wishes,
Caroline / UMAGE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.