Ulys Reviews 

Super badge ,super service Ulys

Hello Ulys Team,

Thank you for your reply on my first review, this one went to one star due to your SAV.

Unfortunately, I feel that I was misguided by your customer service, which led me to subscribe to the wrong plan that did not work with the promo code LIDL.

It is truly sad to see that such a good idea and strong marketing are overshadowed by poor customer service and unsatisfactory after-sales support. I hope this feedback can help improve the experience for future customers.

Best regards,

Everything is very well explained, the process was very easy to follow. Everything happened as was explained. My device arrived very quickly. Excellent customer service.

Badge is working OK.
But dealing with the cumbersome requests of Ulys is a nightmare.
And whenever they decide to ask for a document, they deactivate your badge in the meantime.
You can easily find competitors, use them instead...

Awesome service, and works a treat

Really bad experience, after signup they requested additional documentation and a deposit of 120 EUR because I live in an Eastern European country. They keep emailing me in French when I registered in English.

D’une utilisation hyper simple , le pass et l’application sont vraiment top !
L’option réduction de 30% sur au moins 20 trajets identiques est vraiment un plus et une vraie économie.
En bref , rien a dire , une tranquillité d’esprit lorsque l’on arrive au péage , à l’aller comme au retour ça fonctionne parfaitement ( toujours attendre le Bip d’enregistrement en passant à la barrière ) et sur l’application,on peut avoir le suivi des trajets et les justificatifs de paiement.

Simple to purchase. Instructions provided are easy to follow and simple to set-up. It works well and makes French toll-roads MUCH easier to navigate

As an Irish visiter to France, the tag is a brilliant asset. No more having to hold up a lane as I exit my vehicle, walk around to the toll machine and either collect a ticket or make a payment. It saves me up to 15 minutes per trip on long journeys, and the inconvenience.

Super pratique

Never again. They are good in taking your money. Don’t expect any support or assistance when mistakes happen

Pratique, efficace

avec le badge plus d attente aux peages ..
facile a installer et ca marche impeccable.

Warning ⛔️

It seems to work and go smoothly for some as two of my friends use it without problem.

For me it’s been the worst experience dealing with a company in my life. I’ve now asked my credit card company to support me in dealing with them.

👉 The linking to your bank account for automatic direct debit payments of invoices for use might not work - and if this happens to you I’d strongly recommend that you not pursue this any further as you’re risking lots of issues and costs.

It happened to me. So I contacted them and was told I have to pay 240 euro guarantee for them to issue the badges. I paid it and got the badges. They were convenient and worked well.

But when I came back from my two weeks holidays the nightmare began and three months on I’m still dealing with them.

1. They raised invoice for using their services anymore badge but although I could view the invoice in the account I wasn’t able to pay it as it stated the amount would be taken by direct debit. - even though they knew the set up didn’t work with my account and they took deposit for this reason.

Refused to use deposit to pay the invoice.

Once direct debit attempt failed they sent me email with link to allow me to pay by card.

And this continues every month now as my holidays were end of august and beginning of sept. So Aug and Sept invoices same issue. Then in October they raised invoice for about 15 euro for failed direct debit payments.

And guess what?! They didn’t let me pay it by card despite me emailing them to ask for this. They tried direct debit again. And saying it was failed as insufficient funds in account which is a lie.

2. I tried to close my account. To do so you have to return the badges.

And guess what happened?!

I posted them to their specified address tracked delivery for £13 only to have the parcel refused by them and returned to me in the UK.

I think I sent about 10 emails now explaining what happened and showing photo of parcel with refuse marked on it as well as Royal Mail tracking info.

They ignore it and keep saying I need to return the badges to close account and get deposit back.

Totally mad

I asked my credit card company to assist now so fingers crossed they will help me get deposit back.

I hope this will not happened to you.

Update 30/11/2025

3. Communication issues

The company is based in France but their services are available to international customers. The toll badges you can get are not just for Rance but also Italy and Spain.

However, if you don’t speak French, like me, and encounter any issues, you will get frustrated as the company doesn’t have anyone who speaks English and the account, the app and all invoices and communications are in French.

I tried to discuss my issues on the phone but the person spoke very little English and got angry with me because I didn’t understand what they were trying to say.

I’m surprised they responded to this bad review in English. But I have had no response to my last complaint.

Excellent
Wonderful

Tres tres lent pour optenir le badge.

I have not had a problem when using the tag, however I have tried to cancel it, and the App and Web Site are terrible. The English translation really is very poor. I have sent emails and keep getting refereed back to the account. Which is impossible to navigate. Please can someone tell me how to cancel my subscription in English

Easyly out of your contrat. You are thief