Ultra Mobile works great in USA, it's a keeper. When traveling (Venezuela, Colombia, Mexico) I cannot add funds because two step verification is only incoming. Outgoing text messages fail. I cannot... See more
Company replied
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Review summary
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All good but poor reception in some places (like in the High Point of Delray Beach!) Also, while traveling abroad/Europe, in roaming, the service does not connect automatically to a/best provider, I... See more
Company replied
i live in Mexico...there are plenty of cell towers around, my phone rarely works. however, I am in NM now and have found it too much trouble to change the internet. the phone call to my husba... See more
The great thing is thing is that I get very good phone service for a low payment. I pay for 6 months, in advance. It was hard to find a way to contact customer service and the "support" link on the... See more
Company details
Written by the company
Ultra Mobile is the easy, affordable way to enjoy unlimited talk and text to loved ones around the world! With both Single-Month and Multi-Month plans, we offer the convenience and flexibility consumers are looking for plus free calling to 90+ international destinations all starting at just $10 a month. And being on T-Mobile’s 5G network ensures that our customers have the Ultra-reliable coverage they need to stay connected. Ultra provides best-in-class wireless, with flexible plan durations and the best value in the market. If customers should need help, our multi-lingual quality care team ensures the customer has the best experience possible. Ultra keeps you connected to the people who matter most, no matter how far away they may be.
Contact info
United States
- 1-888-777-0446
- ultramobile.com
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3.9
Great
3K reviews
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It’s so great service but I am truck…
It’s so great service but I am truck driver be in Canada sometimes in Mexico
Outside country internet service has been down
6 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We’re sorry to hear you have concerns with our service and know how frustrating that can be. Please contact us through live chat at ultramobile.com or by calling our customer support number (888) 777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better and look forward to resolving your concerns.
I’m very happy with my Ultra Mobile phone plan
I’m very happy with my ultra mobile plan. The agents are very helpful. I make three payments and the next month is free. I recommend this plan to anyone who loves great deals. Thanks Ultra Mobile for making my life easier.
13 July 2026
Unprompted review
Unprofessional, rude and impatient.
The lady was impatient and rude. The two agents were unprofessional. The first one made me pay for a package for me and my husband, and also charged my husband's account after I paid for the services for two of us. The second one I was trying to explain the situation to was so impatient and unprofessional, she didn't listen to me. She ended the call.
25 May 2026
Unprompted review
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may
have experienced with the Customer Service and wish to offer you assistance. Please contact us through live chat at ultramobile.com or by calling our customer support number 1-888-777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to
better support you through those options.
Easy to handle and renew the service
Easy to handle and renew the service. Excellent in all aspects of its functioning.
2 July 2026
Everything is great except some of the plans.
Everything is great except some of the plans. I really wish that you have 2G unlimited for $10 / months. I don't really use much of the data so 2G unlimited is good plan for me to have. Please consider it. Thanks!
13 February 2026
Unprompted review
I'm new to Ultra Mobile. I love the price, 20 dollars . Keep the good job up, Thanks !!!
I'm new to Ultra Mobile, not bad so far. I really love the price, just about 20 dollars with tax. So far so good.Keep up the good job, Thanks !!!
12 July 2026
Unprompted review
I always found the agents to be helpful…
I always found the agents to be helpful and nice.
19 May 2026
Unprompted review
Good service and good prices
14 July 2026
Unprompted review
There is no proper spam call protection…
There is no proper spam call protection with Ultra. My wife and I get over 10 calls a day. If it wasn't for the cost of the service, I'd leave.
16 March 2026
Unprompted review
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may
have experienced with the service and wish to offer you assistance. Please contact us
through live chat at ultramobile.com or by calling our customer support number 1-888-777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to
better support you through those options.
I like it that they take my payment out…
I like it that they take my payment out every month don't have to worry😀about my payment being taken out then they send me a message😀saying it was taken out
14 July 2026
Unprompted review
Bad overseas services
Good for use in US but very bad services overseas for roaming and data
24 May 2026
Unprompted review
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We sincerely apologize for any inconvenience
you may have experienced with our service. Please contact us through live chat at
ultramobile.com or by calling our customer support number 1-888-777-0446. We are
available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you
through those options and look forward to resolving your concerns.
Horrible
Horrible . Ultra sucks . Customer service is just their ai while you hear the person type the answers . Accents so bad you can’t understand and the coverage sucks
2 July 2026
Unprompted review
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We’re sorry to hear you have concerns with our
service and know how frustrating that can be. Please contact us through live chat at ultramobile.com or by calling our customer support number 1-888-777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you through those options.
The charge was more than my bill was…
The charge was more than my bill was quoted and the first time they processed the autopay and it didn’t go through they immediately cut off my service. I hate it. The data is subpar as well
12 July 2026
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We sincerely apologize for any inconvenience
you may have experienced with our service. Please contact us through live chat at
ultramobile.com or by calling our customer support number 1-888-777-0446. We are
available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you
through those options and look forward to resolving your concerns.
Two step verification outside USA fail
Ultra Mobile works great in USA, it's a keeper. When traveling (Venezuela, Colombia, Mexico) I cannot add funds because two step verification is only incoming. Outgoing text messages fail. I cannot respond "Allow." I end up purchasing a local sim. Easy solution: Ultra Mobile must also send the verification code to email.
4 July 2026
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may
have experienced with the service and wish to offer you assistance. Please contact us
through live chat at Ultramobile.com or by calling our customer support number
1-888-777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to
better support you through those options.
I wish you had 8 gigabytes instead of 4…
I wish you had 8 gigabytes instead of 4 for the same price, or have some promotional times
10 July 2026
Reply from Ultra Mobile
We appreciate your feedback regarding our product's specifications. We are always evaluating our offerings to provide the best value.
Reply from Ultra Mobile
We are so glad that our customer service team was able to help you.
You guys have to improve the quality of network
You guys have to improve the quality of your network, which isn't very good so far
11 July 2026
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may
have experienced with the service and wish to offer you assistance. Please contact us
through live chat at ultramobile.com or by calling our customer support number
1-888-777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to
better support you through those options.
C/S agent stayed with me when I had to…
C/S agent stayed with me when I had to switch from a physical sim card to an esim card. Very patient walking me the process. Service is excellent. Works over T Mobile towers.
10 July 2026
Unprompted review
Reply from Ultra Mobile
We're so happy to hear about your positive experience with our customer service team during your SIM card transition! We appreciate you highlighting their patience and the excellent service you received.
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