Ultra Mobile works great in USA, it's a keeper. When traveling (Venezuela, Colombia, Mexico) I cannot add funds because two step verification is only incoming. Outgoing text messages fail. I cannot... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All good but poor reception in some places (like in the High Point of Delray Beach!) Also, while traveling abroad/Europe, in roaming, the service does not connect automatically to a/best provider, I... See more
Company replied
i live in Mexico...there are plenty of cell towers around, my phone rarely works. however, I am in NM now and have found it too much trouble to change the internet. the phone call to my husba... See more
The great thing is thing is that I get very good phone service for a low payment. I pay for 6 months, in advance. It was hard to find a way to contact customer service and the "support" link on the... See more
Company details
Written by the company
Ultra Mobile is the easy, affordable way to enjoy unlimited talk and text to loved ones around the world! With both Single-Month and Multi-Month plans, we offer the convenience and flexibility consumers are looking for plus free calling to 90+ international destinations all starting at just $10 a month. And being on T-Mobile’s 5G network ensures that our customers have the Ultra-reliable coverage they need to stay connected. Ultra provides best-in-class wireless, with flexible plan durations and the best value in the market. If customers should need help, our multi-lingual quality care team ensures the customer has the best experience possible. Ultra keeps you connected to the people who matter most, no matter how far away they may be.
Contact info
United States
- 1-888-777-0446
- ultramobile.com
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3.9
Great
3K reviews
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Very easy and excellent service
31 July 2026
Unprompted review
FIVE STARS
Same service like other expensive services with a lot of options.you can renew any plan you want.
22 August 2026
When we travel to Mexico this summer vacation
When we travel to Mexico, it still covers. Give you a thumb up.
27 August 2026
I have no issues with Ultra
I have no issues with Ultra, the only negative is that they sometimes schedule their maintenance in the morning hours. Hubby starts working 03h00am in the morning and you cannot access your phone/google maps etc, other than that im happy with the provider & would recommend Ultra to anyone.
23 August 2026
The data from the service supplied is…
The data from the service supplied is of very great strength and speed. Calling sound quality is top notch
24 August 2026
Ultra..my connection to my family and friends.
The sales representative (customer service person)was very helpful and gave good suggestions and offered a nice deal with a reasonable price He was very patient and gave my inquiry his full attention and solution. Thank you🙏
17 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
What makes my experience great is how I…
What makes my experience great is how I can enjoy unlimited data and save hundreds of dollars a month.
24 August 2026
Unprompted review
Reply from Ultra Mobile
We're so glad to hear you're enjoying unlimited data and significant savings! We appreciate your positive feedback.
Reply from Ultra Mobile
We are so glad to hear that our team provided you with a great experience. We appreciate your kind words!
The interenet is Slow and the signal is…
The interenet is Slow and the signal is not good… Im considering switching carriers
11 August 2026
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with the service and wish to assist you. Please contact us through live chat at ultramobile.com or by calling our customer support number (888) 777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better.
This company is great of service areas…
This company is great of service areas u can add as much internet as you need/want!!! The price is out of this world for the service provided
18 August 2026
I am getting from 2 month ULTRA mobile…
I am getting from 2 month ULTRA mobile service in 3 line. but not happy at all, network not comes in all area, not happy. 2nd bill charging extra $5 monthly, becuase my billing is auto pay
9 August 2026
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We sincerely apologize for any inconvenience you may have experienced with our service. Please contact us through live chat at ultramobile.com or by calling our customer support number at (888) 777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you better through those options and look forward to resolving your concerns.
Amazing prices and amazing service
3 August 2026
MOMMY
Idk but I just need help bc I don't think I have an acc maybe I forgot or smt but idk
16 August 2026
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We sincerely apologize for any inconvenience you may have experienced with our service. Please contact us through live chat at ultramobile.com or by calling our customer support number at (888) 777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you better through those options and look forward to resolving your concerns.
I'm a regular customer of ultra mobile
I'm a regular customer of ultra mobile. I like this telephone company very much.
14 August 2026
Reply from Ultra Mobile
We are so happy to hear you enjoy being a regular customer! Your kind words mean a lot to us.
great very.
6 August 2026
Extremely Rude Staff - Verification Department
Two team members from the verification department was extremely rude and disingenuous. One blatantlt lied about the reason for my transaction not being successful, placing the blame on my financial institution. After confirm with my bank that this was not the case. I called back, another rep told me that ULTRAMOBILE rejected the transaction proving that the initial rep lied. This rep refused to provide any additional assistance as to remedy the situation, confirming that she will not be providing any further details then proceeded to hang up. There was no argument on my part just confusion. Upon trying to escalate the matter via the number provided I was told to refer back to the same department which makes absolutely no sense.
14 August 2026
Unprompted review
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We sincerely apologize for any inconvenience you may have experienced with our service. Please contact us through live chat at ultramobile.com or by calling our customer support number at (888) 777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better and look forward to resolving your concerns.
Ultra mobile is the best service that…
Ultra mobile is the best service that I've ever had...
12 August 2026
Reply from Ultra Mobile
We're so happy to hear you've had such a great experience with our service! We truly appreciate your positive feedback.
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