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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, most reviewers were let down by their experience overall. Consumers frequently experience unexpected recurring monthly charges on their bank accounts after paying only a small initial fee for a simple one-off document conversion service. People note that these costly subscriptions are automatically activated without obtaining clear consent or sending any explicit notification beforehand. Some reviewers were not happy with the complicated website layout, finding it extremely difficult to locate necessary terms and proper information. Customers also struggled to discover hidden cancellation options, noting that requests for refunds were completely denied and email support offered zero assistance.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, expressing deep frustration over unexpected recurring... See more

Subscription

People report negative experiences with subscriptions, noting high monthly fees following an initial payment.... See more

Price

Consumers find price to be a source of deep frustration due to unexpected subscription fees. Reviewers... See more

Website

Reviewers express deep frustration and negative feedback regarding the website, frequently describing it as... See more

Refund

Clients share profound dissatisfaction on refund experiences, reporting unexpected recurring charges and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

They are real scammers. I paid £1.99 on 3rd November as one off - no account was created, no my e-mail given. On 10 November they charged me £49.99 as part of a monthly !!! subscription. Tried to con... See more

Rated 1 out of 5 stars

SCAM!!! Payed £1 to print a travel cover letter for my 16 year old daughter, 7 days later £49.99 taken from my account, no email confirmation of any kind of subscription or request of payment. No wa... See more

Rated 1 out of 5 stars

Scam. Company took a 1.99 fee as agreed then a week later took £49.99 as a part of a subscription I didnt sign up for. Hidden subscriptions are banned under the DMCC act, there was no notification t... See more

Rated 1 out of 5 stars

BEWARE!!! I made a one-off payment of £1.99 via Apple Pay to use their PDF merge tool. 7 days later £49.99 was taken from my bank account. I hadn’t created an account or agreed to a subscription OR AC... See more


Company details


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1.0

Bad

TrustScore 1 out of 5

469 reviews

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No history of asking for reviews

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1.0

All reviews

(469)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

beware a secret 29.99 scam will be…

beware a secret 29.99 scam will be taken.
No reply to emails! and I note not a single reply to any of the many poor comment that alone tells a big story..
How does google rank then so high on a search??

17 February 2024
Unprompted review
Rated 1 out of 5 stars

Yep, but read the small print

This happened to me too. When I raised it as a potential fraud issue with Lloyds, I had to raise a dispute - and was gutted to see written on their website their sneaky one week offer at £1 AND unfortunately, written quite clearly, after one week, you will be charged £29.90. To me, it's cynical, grossly priced bitter lesson - and I don't have a bloody case! The best I could do was block further charges.

24 January 2024
Unprompted review
Rated 1 out of 5 stars

Scam beware...

Scam beware.... Like many others only wanted to use it once and paid £1 not knowing that I would be billed £29.90 per month.

Had to go to the PDF Smart website to cancel my subscription. .... Stay away and dont be another victim like the rest of us!!

12 January 2024
Unprompted review
Rated 1 out of 5 stars

complete scammers

complete scammers - use once to transcribe a document from PDF to word - paid once ... but kept charging me £29 had them blocked by bank after bank had informed me ... they know this company do this as they have many many reports by other customers

9 January 2024
Unprompted review
Rated 1 out of 5 stars

These guys are scammers

These guys are scammers! They will ask you for your bank details for a one-time PDF edit; but then, they will take your money every month; that too, around 30 quid! DON"T GIVE THEM YOUR BANK DETAILS

22 December 2023
Unprompted review
Rated 1 out of 5 stars

Complete scam!

Complete scam!
I signed up to convert 1 pdf for £1. They scammed me in up to paying nearly £30 a month for a subscription.

14 December 2023
Unprompted review
Rated 1 out of 5 stars

Sneaky way of operating

On 27th November I paid £1 to this company to get a PDF file from Holland. I didn't realise that a further £29.90 would be taken from my account on 7th December. I wasn't aware that there was an agreement
and that, in very small print is a note enabling one to
cancel. Of course I can't find that receipt on line.
I see that many more people have had the same experience

7 December 2023
Unprompted review
Rated 1 out of 5 stars

be careful with Ultra PDF and PDF Smart, they are same scammer.

For anyone who cannot find their website and cancel: go to PDF smart ( the Ultra-PDF.com is not able to find for unknown reason), use the email that you used before, go to account setting, and you might have to enter your last digital 4 numbers of your card to cancel the subscription. Such a trash website!

3 December 2023
Unprompted review
Rated 1 out of 5 stars

SCAM same company as PDF SMART

This is the same company as PDF SMART (on my bank account even though I purchased from PDF SMART and got "wwultrapdf" as the payee).
They asked me €1 for a few days trial and then charged me €29.90 every month despite not having agreed to be charged monthly! SCAM and thieves. I had to go to the pdfsmart . com website to cancel my subscription.
These company should be closed down!

24 November 2023
Unprompted review
Rated 1 out of 5 stars

Ultra PDF is a scam

Ultra PDF is a scam. I paid £1 for a PDF, and then they basically stole £29.90 from my Credit Card every month until i noticed so cancelled the subscription that I was unaware that I had!!
DO NOT USE Ultra PDF.....SCAM!!!!!

17 November 2023
Unprompted review
Rated 1 out of 5 stars

Nasty scam merchants

Like many many others, I have discovered that they take money without any documentation or way of contacting them. Do NOT touch them with a bargepole. They are an utter disgrace.

28 October 2023
Unprompted review

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