Mats good quality and well packaged. Comms post purchase - order reference in an email recognising purchase - did not materislise. No phone number to call is offered to alay worries. Time pas... See more
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These are really the ultimate - very heavy rubber, well stitched around, very heavy solid and durable - they help sound insulation as well as being properly tough - suitable for families, dogs , allo... See more
I was unable to see an actual image of how my car mats would look. Once received, I realised the personalisation is just similar to personalised strips my children had on some of their sports kits at... See more
Ordered Mats before the published Christmas deadline. I tried to contact both via online enquiry and the published email address ( which just bounced back ), order status just kept saying order being... See more
Company replied
3.0
Average
476 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Excellent product quality and very fast…
Excellent product quality and very fast delivery.
15 June 2020
Unprompted review
Efficient service
Unable to add the logo requested to the car mats that I ordered the sales team were quickly in touch to apologise and explain the copyright issue.
I submitted a new request and with in days my new car mats arrived.
Good quality product and efficient service at a competitive price
15 June 2020
Unprompted review
Impressed with the product..
Overall I have been impressed with ulitmatecarmats, the two sets that I purchased have been very good, well made and come through in a god time scale. Even got a phone call regarding one set, that to me is good customer service
Recommended
14 June 2020
Unprompted review
crap customer service
Bought a set of mats from this firm. The " professional " embroidery was put on wrong side of mats , facing wrong way. When I contacted company they did not want to know. Be very wary of this firm.
13 June 2020
Unprompted review
Reply from Ultimatecarmats
Peter, for some reason all of your replies to our request for photos were moved to our junk email folder. Now we have located them we have put a replacement set of mats into production. We did repeatedly request images so hopefully it's clear we were interested in resolving the issue. We don't need you to return the faulty ones and the replacements should be with you in about a week from now.
Quality car mats and superb service
8 June 2020
Unprompted review
Good quality and delivered ahead of…
Good quality and delivered ahead of advised date. Only two issues, binding colour not as expected and the heel reinforcement is not quite in the right place
5 June 2020
Unprompted review
Faulty car mats - no response to emails
A fault appeared on one of my 'luxury' car mats within a couple of weeks of receiving them. I accept that issues can arise and asked Ultimate Car Mats how they could rectify the matter. After three weeks and three emails I still have no acknowledgement from UCM and no resolution therefore I cannot give a higher rating or a recommendation to buy from them. I was unable to find a telephone number on their site in order to make contact. I'd suggest checking their complaints policy and contact details before you buy to avoid disappointment.
Updated 8th July. Following the response from UCM I forwarded photos of the damaged mats as requested. No response to this. Further note sent 29th June via their website, response stated that the query had been put into their faults system 3 weeks earlier and was being chased up with the factory. As of today no further response!
3 June 2020
Unprompted review
Reply from Ultimatecarmats
Stephen, our apologies if we have not seen your emails. It's possible they were treated as spam by our system. Could you send us a photo of the affected mat please and include your order number or postcode in the email. We'll keep a look out for it and try to sort this out.
Very quick delivery and excellent…
Very quick delivery and excellent quality mats 👌
3 June 2020
Unprompted review
excellent quality
Excellent quality I’m really happy with my mats. Great value for money. Delivered on time 👌
1 June 2020
Unprompted review
Beautiful mats!!!
27 May 2020
Unprompted review
Excellent service and a quality product
27 May 2020
Unprompted review
Do the job fit good nice price
21 May 2020
Unprompted review
I received my order today ,the car mat…
I received my order today ,the car mat for the boot I am well pleased with it .Its amazing quality .i would definitlely order from you again .
19 May 2020
Unprompted review
It’s the wrong one
It’s finally been delivered but it’s for the old style 820 when I ordered one for a new style 828
18 May 2020
Unprompted review
Reply from Ultimatecarmats
Scott, we're really sorry about the delay on your order this time. It looks like this has now been delivered, but do let us know if this is not the case.
If you like to email us with some photos of what you have received, we will try to sort this out. Your order was for a Fendt 820 (AA16) mat.
Look good and arrived on time.
9 May 2020
Unprompted review
Ok standard mats
6 May 2020
Unprompted review
Electric blue car mats
Came quickly and was exactly what I wanted and very good quality
3 May 2020
Unprompted review
Wrong colour than I ordered!
Wrong colour than I ordered!
Didn’t reply to my email.
Terrible service..... will never use again!
2 May 2020
Unprompted review
Reply from Ultimatecarmats
Scott, we haven't seen any emails or feedback about your order on our system reagarding your order. If you can show us a photo f the mats we'll investigate this for you.
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