The process itself is quite well designed, but I did have to go back and correct something after my initial submission. It wasn’t a major issue, but it did slow things down slightly because I had to r... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had trouble getting my pictures accepted at first. It frustrated me that the pictures had to be perfect. I re-submitted another set of shots and failed again. I think better and clearer example... See more
Company replied
Jessie (Jherson V.) was fantastic. I really appreciate all her effort. Her service level is extremely high. Thanks a lot, J, for all your help and advice! She called me everytime I made a mistake... See more
Company replied
When I first started the process, I’ll admit it felt a bit overwhelming. There were quite a few steps involved, and I wasn’t entirely confident I understood everything correctly. However, what changed... See more
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Company details
Written by the company
At UK Visa Portal, we exist for one purpose: to make entering the United Kingdom simpler, faster, and stress-free for travellers worldwide. We are a specialist team devoted exclusively to UK Electronic Travel Authorisations (ETAs) and wider UK immigration permissions. While others offer generic global services, we focus solely on the United Kingdom—mastering every detail of Britain’s evolving entry requirements so you don’t have to. Our secure, intuitive platform and expert guidance transform what is often a daunting process into a clear, confident experience. From your very first click to final approval, we ensure every application is accurate, complete, and submitted without unnecessary delays or confusion. Backed by in-depth knowledge of the British immigration system and supported by our multilingual customer care team, we help thousands of visitors, families, business travellers, and students each year secure their permission to travel with ease and certainty. At UK Visa Portal, we don’t just process applications—we remove the worry, so you can focus on what truly matters: your journey to the United Kingdom.
Contact info
London, United Kingdom
- contact@ukvisaportal.com
- ukvisaportal.com
3.3
Average
842 reviews
Replied to 78% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy
Very easy! when I ran into trouble. Liza reached out to me so I didn’t have to figure out how to get help with the issue I was having. Quickly and easily remedied
11 May 2026
Unprompted review
Reply from UK Visa Portal
Hi Diane,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
UK ETA SCAM
I Balaji R. Sahasranaman felt scammed by them charging me USD344.97 for 3 ETA applications which in reality cost USD27.00 per application totaling USD81. That's over USD 300.00 more for something which is very simple. I also shared personal passport information & credit card information with them. I feel very cheated and concerned that my personal information is floating around in a private website. I would really appreciate a refund from them.
10 May 2026
Unprompted review
It’s a simple and great experience
It’s a simple and great experience! Joeane responded in 20 min and I had my E-visa for my flight tomorrow.
11 May 2026
Unprompted review
Reply from UK Visa Portal
Hi Jad N,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
Reply from UK Visa Portal
Hi JOSE,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
Exceptional help
Exceptional help as I was having trouble downloading a copy of my passport. Was so not expecting this. Thank you for your kind assistance.
11 May 2026
Reply from UK Visa Portal
Hi Maria,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
Level of support truly stood out.
At first I had some difficulty with a section of the application and wasn’t confident that I completed it correctly. After contacting support, I received a prompt and helpful response. The guidance was clear, straightforward, and easy to understand, which resolved the issue quickly.
26 April 2026
Unprompted review
Reply from UK Visa Portal
Hi Matteo,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
Dependable and professional service
What impressed me most was the consistency throughout the process. Every update was delivered on time, and the entire experience felt smooth, clear, and dependable.
23 April 2026
Unprompted review
Reply from UK Visa Portal
Hi Elina,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
Reply from UK Visa Portal
Hi Stefano,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
Very professional and helpful
Very professional and helpful. Answered immediately when contacted.
9 May 2026
Reply from UK Visa Portal
Hi Helle,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
Speedy and efficient
Got the speedy 30 minute service and they were incredibly quick - also Maurine was great, got in touch within 20 minutes due to a technical issue which was promptly solved.
Very pleased.
11 May 2026
Unprompted review
Reply from UK Visa Portal
Hi Vittorio,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
Illegally keeping money for services not provided
On April 9th me and my family used the services of UK visa portal last minute to buy the ETA visa. We were in a hurry and didn't realize that we were paying way too much for a service that the official government entity was offering for less than €20. While the application for my daughter worked out and she got a confirmation for the visa, the other two applications never went through. Nevertheless UK visa portal charged us for 3 applications for a total of over €400. we complained over email upon the company and asked them to refund the money paid for the two applications that were unsuccessful, as they did not provide any service for two out of three people. They so far rejected our request. We will proceed with requesting two thirds of the money back again as they did not provide any service for that amount and are considering starting legal proceedings against them if we don't get a satisfactory answer. we would like to believe this is just a very expensive service but a legit one and not that this was a scam. If they are a legit company then they should only charge for the services they provided and not keep money from customers in such an illegal manner.
9 April 2026
Unprompted review
The process was smooth and well organized
Many services begin with strong communication but struggle to maintain the same standard throughout the process. That wasn’t the experience here. What impressed me most was not only the clear and organized start, but the way that professionalism and structure were consistently maintained from beginning to end. Every step felt well-managed and dependable, which made the entire experience feel reliable and trustworthy.
22 April 2026
Unprompted review
Reply from UK Visa Portal
Hi Valentina,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
Reliable service with helpful support
The process was handled efficiently from start to finish, and I found the service to be reliable overall. Whenever I needed assistance, the support was responsive and helpful. Everything moved forward smoothly, making the experience straightforward and stress-free.
18 April 2026
Unprompted review
Reply from UK Visa Portal
Hi Kevin,
Thank you so much for sharing your feedback with us! We truly appreciate you taking the time to let us know about your experience, as it helps us improve and provide even better service.
We’re grateful that you chose UK Visa Portal, and we’re committed to making sure your experience is smooth, easy, and hassle-free. If there’s anything else we can do to assist you, please don’t hesitate to reach out to our support team—we’re always happy to help.
Thanks again for your time and for being a valued customer.
Warm regards,
UK Visa Portal Support Team
Smooth experience with a small hiccup
There was just one issue early on where I had to re-submit a document due to formatting, which caused a slight delay. The rest of the process was quick and straightforward.
20 April 2026
Unprompted review
Reply from UK Visa Portal
Hi Bianca,
Thank you so much for sharing your feedback with us! We truly appreciate you taking the time to let us know about your experience, as it helps us improve and provide even better service.
We’re grateful that you chose UK Visa Portal, and we’re committed to making sure your experience is smooth, easy, and hassle-free. If there’s anything else we can do to assist you, please don’t hesitate to reach out to our support team—we’re always happy to help.
Thanks again for your time and for being a valued customer.
Warm regards,
UK Visa Portal Support Team
I would strongly advise against using this service.
I would strongly advise against using this service.
This is a third-party website that charges extremely high fees for a process that can be completed free of charge through the official government website.
I initially started my application through this platform and paid almost £70 per person for their so-called processing service. However, partway through the application, I decided not to continue and contacted them to request a refund, as the application had not been completed.
At first, they only agreed to issue a partial refund. In my opinion, this was completely unreasonable, especially considering that the service had not been fully provided. Only after I made it clear that I was prepared to contact my bank and formally dispute the payment, and after I requested evidence of the work they claimed to have completed, did they finally return the money.
Overall, my experience was very disappointing. The website creates the impression that you are paying for something necessary or official, while in reality the same application can be made directly through the official website at no cost. I consider the service overpriced, misleading, and not worth the money.
I strongly recommend avoiding this website and using the official government website instead.
10 May 2026
Unprompted review
Scam
Scam!!! The website looks official, but they charge outrageous prices. And you're still giving them complete personal information!!!
9 May 2026
Unprompted review
I experienced some technical issues
I experienced some technical issues, and Ms. Stefi M kindly called me and helped me through my application. I really appreciate your responsiveness, as I needed to obtain the document within four hours.
9 May 2026
Unprompted review
Reply from UK Visa Portal
Hi Magdalena,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
Last minute ETA made my trip to the UK!
As I was on my way to the Eurostar I realized my ETA was valid for my old passport and I was traveling with a new one. Desperate I started searching online, luckily I found Visa Portal and got the ETA within 30 minutes (I payed for the one hour one, but had it even sooner). Thanks to them I got my dream weekend to London! I know that they charge, but missing my trip with Eurostar and hotel would have cost much more. Impeccable, thank you!
2 May 2026
Unprompted review
Reply from UK Visa Portal
Hi Virginia,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
I paid $250 through this site to apply…
I paid $250 through this site to apply for a UK ETA, not realizing it was a third-party service and not the official UK government portal. The actual UK ETA costs £10 directly through gov.uk and takes minutes to complete yourself.
The site is designed to look official, which is how I ended up here in the first place. The "services" they charge for — document review, application monitoring, email delivery — are not necessary for a process this simple.
When I requested a refund, it was denied. I had to dispute the charge with my credit card company to recover most of what I paid. Only after the dispute did they reach out offering a partial refund.
If you need a UK ETA, go directly to gov.uk. It takes about 10 minutes and costs £10. Do not use third-party sites like this one.
9 May 2026
Unprompted review
Worked well, but required a bit of backtracking
The process itself is quite well designed, but I did have to go back and correct something after my initial submission. It wasn’t a major issue, but it did slow things down slightly because I had to revisit earlier steps and make sure everything matched correctly. That part could probably be improved to avoid small mistakes like that. On the positive side, once everything was corrected, the rest of the process moved forward without any problems. So while it wasn’t completely smooth, it still delivered the expected result.
20 April 2026
Unprompted review
Reply from UK Visa Portal
Hi Samuel,
Thank you so much for sharing your feedback with us! We truly appreciate you taking the time to let us know about your experience, as it helps us improve and provide even better service.
We’re grateful that you chose UK Visa Portal, and we’re committed to making sure your experience is smooth, easy, and hassle-free. If there’s anything else we can do to assist you, please don’t hesitate to reach out to our support team—we’re always happy to help.
Thanks again for your time and for being a valued customer.
Warm regards,
UK Visa Portal Support Team
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