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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the excessive and frequent advertisements, which significantly interrupted their viewing and made programs difficult to watch. Customers also experienced numerous technical issues with the app and streaming service, including constant buffering, programs failing to load, and the app crashing. Reviewers frequently reported that the service would skip parts of programs, jump to the next episode, or restart from the beginning, leading to a very poor user experience. The sign-in process was also a source of frustration for some, requiring repeated logins.

What people talk about most

Marketing

Customers had negative experiences with marketing, primarily due to an excessive number of advertisements.... See more

User experience

Consumers find the user experience to be negative, citing numerous issues. Many reviewers report that the app... See more

Application

Customers consistently note negative experiences with the app. Many reviewers report issues with the app... See more

Service

Reviewers express strong dissatisfaction with the service, describing it as "rubbish" and "unwatchable." Many... See more

Product

Clients share negative opinions on the product. Many reviewers express dissatisfaction with the limited... See more

Based on these reviews

Rated 1 out of 5 stars

More adverts than programmes! Also, keeps jumping on all devices - not just in our house but friends too. Other streaming platforms don't do this. Internet speed is really good so not this that's c... See more

Rated 1 out of 5 stars

As well as feeling irritated myself, trying to binge watch Hypothetical, whilst at least 10 times a show it skips a few seconds so you miss punchlines and key parts, the talent involved must be rippin... See more

Rated 1 out of 5 stars

It's a shocker. Agree with all the other one star reviews. Very slow to load; frequently just "sticks" and says "refresh," which virtually never works; sometimes jumps back to the beginning withou... See more

Rated 1 out of 5 stars

TOO MANY DAM ADVERTS..... literally press continue watching on catch up and get 5 adverts and then 2 mins later get another 9 adverts..... within 10 mins of watching programme another batch of adver... See more

Rated 5 out of 5 stars

We’ve been streaming UKTV for over 9 years now and it’s been absolutely great. They offer a huge range of international channels to choose from so it’s never boring and all the terrestrials are there... See more

Rated 1 out of 5 stars

7 adverts 3 minutes into programme. Then ten minutes if show then another 5 adverts. It ruins the whole viewing experience. Why like can’t it offer the same as itvx. No advert subscription. I have NEV... See more

Rated 1 out of 5 stars

Everyone mentions a large amount of content and I get Ads have their purpose, but the U app just turns your screen into a digital billboard. When you do get past the Ads, you get to watch a few mi... See more

Rated 1 out of 5 stars

Trying to watch Masterchef Australia. Occasionally it works but usually a message comes up saying “Oops this is embarrassing” and the programme won’t load. At other times it plays the adverts ok but t... See more

Rated 1 out of 5 stars

Every time there is an advert break the programme either jumps to the next episode or even 2 or 3 episodes ahead so you have to return to the home screen and start again and even then it repeats this... See more

Rated 1 out of 5 stars

Decided to abandon this rubbish. It’s ad, after ad, after annoying ads which go on for ages, sometimes 9 then programme plays for a few mins then guess what, more tedious ads. I’ll never watch this ev... See more

Rated 1 out of 5 stars

Good content with a very good selection, but totally ruined by all the CONSTANT ADVERTS! Far too many ads in one break, I wouldn't mind 2,3 or even 4 or 5 ads - but they go on and on and on...!!! Yo... See more

Rated 1 out of 5 stars

Awful platform with far too many adverts and no option to subscribe so you don’t have to put up with them. Looking at the other reviews it’s pretty pointless having all these adverts when people won’t... See more

Rated 1 out of 5 stars

Positive - 1 -large content variety Negative - 2 (and these will bug you to no end!!!!) -8-9 adverts at a time (up to 30 sec long each). -constantly skips to the next episode while watching... See more

Rated 1 out of 5 stars

worst pre built site ive seen its profit over people luckily i dont pay it keeps stopping and doesn't load videos wont start while on another tab videos keeps saying oops this is embarras... See more

Rated 1 out of 5 stars

What is wrong with this platform - it keeps deleting my account claiming I've not used it - I use the the damn thing regularly! It's frustrating as periodically it wipes out the shows I'm watching.... See more

Rated 1 out of 5 stars

I would offer minis 1 star if I could. Awful service, glitchy and the ads are insane! I'd pay an inordinate amount of money to sack them off!! FFS. Never had to abandon a steaming service before. Plea... See more

Rated 1 out of 5 stars

Absolutely terrible. Both app and website do not load programs. More than happy to load multiple ads perfectly fine at full quality, but then the program will conveniently never load and buffer like c... See more

Rated 1 out of 5 stars

What a pathetic channel this is now. There are some really good shows to be watched on U. Unfortunately, frustratingly and surely harmful to the content producers, are the utterly ridiculous amount... See more

Rated 1 out of 5 stars

My mum is deaf. Bern enjoying series 17 MasterChef Australia but after episode 6 the subtitles have disappeared? Where have they gone? They usually show up at start of programme so you can toggle on... See more

Rated 1 out of 5 stars

Drowning in more episodes of Bangers and Cash, actual channel not much better. No variety anymore, use to be one of my favourite channels along with Eden. Gone completely to pot.

Rated 2 out of 5 stars

U and Drama review - Good shows but 9 ads at one time some being 28 secs and 20+ secs for others each time with more adds within 10 mins totally ruins the show. No matter how good the show selection i... See more

Rated 2 out of 5 stars

Way too many ads. 20 min program has about 30 ads or something. Also in the last 30 seconds of the show it just cuts to ads/next episode so you miss whatever is still happening.

Rated 2 out of 5 stars

Pause watching a programme after a 3 month start, on replaying end up suffering 9- NINE adverts! 1 minute into replaying, it decides to show another 9- NINE ADVERTISEMENTS

Rated 1 out of 5 stars

Terrible.. can't watch one episode without about 30 errors occuring... Enjoying my series but cannot watch the bloody thing! I've watched more adverts than episodes... Sort it out!

Rated 1 out of 5 stars

Looks like they have great content but never loads or runs on the app on 4k tv "we are having trouble playing this show" , endlessly . I'm amazed they haven't gone bust as can't watch anything

Rated 1 out of 5 stars

Put too many ads in shows you get 4 at start of the show and then get 10-12 ads during show it's annoying, it wasn't that bad before maybe 4-7 ads, but now I no longer want to use the service. Also... See more

Rated 1 out of 5 stars

WHEN ARE YOU GOING TO STOP PUTTING ADVERTS OVER PROGRAMMS ON RESUMING PLAY,I AM SICK OF HAVING TO WATCH THESE OVER AND OVER AND NOT THE SHOW I AM STREAMING!!! YOU GIVE THESE MORE AIRTIME THAN THE PRO... See more

Rated 1 out of 5 stars

Very limited selection of mainly BBC shows which are of no interest to me because I stopped watching BBC material 20 years ago. I gave up watching the 2 series that actually appealed to me after the n... See more

Rated 1 out of 5 stars

Too many ads.It feels like I'm the product not the consumer 2-5 ads is fair enough but 12 irrelevant ads is a blatant cash grab at the expense of my time. My time has been monetized for profit and I d... See more

Rated 1 out of 5 stars

Too many adverts repeated on loop. Im fed up with the trivago ad, the AA ad and the Numan ad where shes stuffing her face in every shot, also fed up with funeral and appeal ads. Are these your main in... See more

Rated 1 out of 5 stars

Great programs ruined by endless amount of badly timed ad breaks, programs cut off early in the name of 'skipping credits '. Pretty much unwatchable, such a shame

Rated 1 out of 5 stars

Worst streaming service ever if you stop the program it goes back to the beginning every time won’t carry on where you left off off more adverts than any other channel which you are forced to watch ru... See more

Rated 1 out of 5 stars

Can I give no stars? Worst TV experience ever. How in this day and technological age can they get it so spectacularly wrong? I’ve given up…

Rated 1 out of 5 stars

The frequent interruptions with excessive adverts has left me incredibly frustrated at the loss of flow and momentum to the programmes I have wanted to watch. I'm giving up on this channel.

Rated 1 out of 5 stars

Can't give it minus stars or I would! The amount of adverts is ridiculous. I get that you use them so the service is free but to be honest you might as well just watch 3 hrs of adverts non stop for al... See more

Rated 1 out of 5 stars

I needed to use the U player to see the last few minutes of the latest Annika episode. That was because the time signal sent to my Freesat recorder cut the feed off before the show ended. I tried to g... See more

Rated 1 out of 5 stars

Too many adverts, often repeated several times and recordings often crashed during them. Tried for first and last time today.

Rated 1 out of 5 stars

Used to enjoy watching but now just takes the Mick with the number of adverts. Recently had TWO consecutive sets of 11 ads in the same break. I give up.

Rated 1 out of 5 stars

This is the worst channel for ads.I just get frustrated and stop watching...12 ads together this morning and the time spent on each part in between ads is so short.Definitely not worth the effort!!

Rated 1 out of 5 stars

You get a few minutes of programme and then you either get loads of adverts 9 or 10 sometimes but the worst is it stops and gives you an error code with the promise of reloading but it never goes back... See more

Rated 1 out of 5 stars

Tried to register i have done and it still keeps asking me ,ive unplugged everything and still won't, this is absolutely ridiculous,

Rated 1 out of 5 stars

Unwatchable, just ad after ad after ad, what's the actual point, it's not really a service for programme's at all, absolute tosh

Rated 1 out of 5 stars

Oh my god. Worse than Ch4 app. Had to watch 9 ads before start of show, for the programme to buffer and refresh and then I had to sit through the ads again. What a joke. Lesson learnt. Make sure to re... See more

Rated 1 out of 5 stars

far too many adverts lasting at least six minutes. I don't mind some advertisments but not every four mins

Rated 1 out of 5 stars

Great programmes Overwhelming amount of advertising Which spoils the programme Hence why I have deleted the app

Rated 1 out of 5 stars

ONCE AGAIN WE ARE BACK TO REPEATING THE 5 SAME BLOODY ADVERTS AFTER PAUSING PLAY !! SURE YOU GO OUT OF YOU WAY TO PISS VIEWERS OFF

Rated 1 out of 5 stars

I've been trying to watch programmes on U but the adds and after them i end up watching a different programme. app. is a total waisted effort

Rated 1 out of 5 stars

Utterly dreadful. Must have been developed by Mad Jack McMad on one of his off days. Looks cheap and vulgar and NEVER works. A new LOW in UK streaming.

Rated 1 out of 5 stars

Ridiculous signing in process every time I want to watch it. Takes longer than watching a program!

Rated 1 out of 5 stars

All we want to do is finish watching the last 5 minutes of a programme but when we press 'resume' we get nine 30 second ads. Then it auto skips to the next episode thinking we want to watch t... See more


Company details

  1. Software Company
  2. Web Hosting Company

Information provided by various external sources

UKTV is a British multi-channel broadcaster, jointly owned by BBC Studios and Discovery, Inc.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

348 reviews

5-star
4-star
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2-star
1-star

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Rated 2 out of 5 stars

Too many adverts, poor internet connectivity

A good channel with a great range of programmes spoilt by very poor internet connectivity and an appalling number of adverts which repeat endlessly!!!
As an example I started to resume watching a programme and I had to watch four adverts then the programme restarted for about 10 seconds then I had to endure a further ten adverts!!!!
Furthermore the App on my Sony Bravia TV has problems connecting to my wi-fi but the app works fine on my Amazon Firestick!!!!!
I have complained to customer service but just got a stock reply saying that without adverts the channel couldn't exist!!!

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Unstable App

Shocking App used to be ok then all of a sudden weather watching a film or TV series once you get to to the first advert it restarts the program from the beginning as if stuck in a loopi have discovered if you watch on a mobile and cast to TV it works fine it's a pain to do this and kills the phone battery quickly the app was updated 2024 about time it's was updated and problems fixed i doubt this very much

21 February 2026
Unprompted review
Rated 1 out of 5 stars

We're stuck in a hell loop of adverts. Completely unwatchable.

All we want to do is finish watching the last 5 minutes of a programme but when we press 'resume' we get nine 30 second ads. Then it auto skips to the next episode thinking we want to watch that one and it now gives us four 30 seconds ads.
So we press 'back', select the previous episode and 'play from beginning' and it gives us a further nine 30 second ads. After these finish, we click on to where we want to watch it from and it gives us another four 30 second ads.
At this point I'm about to start wearing our TV on the upper part of my leg, when my wife calms me down and reminds me to not let U TV cost us a brand new TV.

So we decide we're nearly there but the bit we want to watch is slightly further back than we thought so I click on the play bar... wait for it... nine 30 second adverts.

UK play, is this all part of a prank show? Are you secretly filming people watching your streaming service so you can make compilations of them going thermo-nuclear in their own living rooms?

If not, you are truly redefining the word 'unwatchable'. We would watch live footage of soil erosion before we ever watch U TV again.

19 February 2026
Unprompted review
Rated 1 out of 5 stars

Appalling. What a pathetic channel this is now.

What a pathetic channel this is now. There are some really good shows to be watched on U. Unfortunately, frustratingly and surely harmful to the content producers, are the utterly ridiculous amount of adverts viewers are subjected to.
Last night for example. I began by resuming a Bangers & Cash, restoring classics episode. Immediately forced to endure 10 ads. Once finally over I got the animated sequence clip for the show itself. Then instantly followed by the start 1 of 9 further ads. All 9 ran (many identical to the previous 10) then I finally see sone the actual show. So in total...19 adverts and precisely ZERO show content!
Come on U. Stop this pathetic greed and nonsense. You ought to be banned from broadcasting as a program channel if this is your tactic.
Before I'm told to pay to go ad free please realise that 19 ads and no program is unacceptable. Two ad breaks in a 30-40 min program is ok. You get revenue from that. If you can't make that work then give it up.

31 January 2026
Unprompted review
Rated 1 out of 5 stars

Very limited selection and way too many long adverts

Very limited selection of mainly BBC shows which are of no interest to me because I stopped watching BBC material 20 years ago. I gave up watching the 2 series that actually appealed to me after the number and length of adverts that preceded viewing increased exponentially in recent weeks. Absolutely unwatchable.

17 January 2026
Unprompted review
Rated 1 out of 5 stars

The saturation of the adverts

The app often just drops out and the total number of absolutely rubbish advertising ie about 10 plus a plug for other shows compared with the channel 5 app that would probably only have 2 or 3 adds and even itvx only has about half of the advertising U has and does not matter how many times I complain nothing changes but on the plus side you can get through to a human on the phone

9 January 2026
Unprompted review
Rated 2 out of 5 stars

Way too many ads

Way too many ads. 20 min program has about 30 ads or something. Also in the last 30 seconds of the show it just cuts to ads/next episode so you miss whatever is still happening.

11 January 2026
Unprompted review
Rated 1 out of 5 stars

Want a Billboard in your living room?

Everyone mentions a large amount of content and I get Ads have their purpose, but the U app just turns your screen into a digital billboard.
When you do get past the Ads, you get to watch a few minutes of the show you intended to watch, but don’t try skipping back or forward! The app goes to load ADs then crashes, forcing you to start again.

Very poor user experience.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Appalling

Positive - 1
-large content variety

Negative - 2 (and these will bug you to no end!!!!)
-8-9 adverts at a time (up to 30 sec long each).
-constantly skips to the next episode while watching bl**dy adverts.
So you end up first watching 3-4 adverts, app skips to the next . You try going back to original episode, you end watching another 5-8 adverts

2 January 2026
Unprompted review
Rated 1 out of 5 stars

it gets harder and harder to watch anything

they make it hard work having to sign in ,adds way too many i only watch motoring shows favourite being flipping bangers,fed having adult warning stopping programmes to chevk how old i am 74 keep telling them anyway had enough never again,fed up got account that means othing still having to go tp there web site sign in fed up its rubbish whoever rote the programme must be stupi

31 December 2025
Unprompted review
Rated 1 out of 5 stars

U&Gold most boring tv

Well Christmas again and like every other year its 'on fools and horses' from dawn to dusk on U&Gold.
Its nice to see they are competing with ComedyCentral and 'Friends' for the most boring tv channel with lazy christmas time tv programming.

Maybe time to change people who plan these things, new year new job.....

25 December 2025
Unprompted review
Rated 1 out of 5 stars

Worse the ch4 app.

Oh my god. Worse than Ch4 app. Had to watch 9 ads before start of show, for the programme to buffer and refresh and then I had to sit through the ads again. What a joke. Lesson learnt. Make sure to remember to record programme.

9 December 2025
Unprompted review

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