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UK Tents LTD  Reviews 204

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TrustScore 4.5 out of 5

4.3

Store
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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their sturdiness and durability, even in challenging weather conditions. The service provided is frequently described as excellent, with many appreciating the smooth and professional process from start to finish. Reviewers also highlight the exceptional customer service, with staff members being helpful, responsive, and providing valuable advice. However, some customers also noted issues with product quality, experiencing faulty goods like rips in canopies or flimsy components that did not meet expectations. A few other people also felt that customer service was unhelpful or rude when addressing these problems, with some mentioning that the company attempted to shift blame or did not adequately address their concerns.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the solid construction, great print... See more

Quality

Customers generally report satisfaction with product quality, praising items like gazebos and marquees for... See more

Staff

Consumers find staff to be positive, with many reviewers praising the team for being helpful, professional,... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the brilliant and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that the company is easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We brought a marquee for my friend’s birthday and it completely transformed the space. The setup team were professional, quick, and super helpful. The marquee itself was spotless, really good qual... See more

Company replied

Rated 5 out of 5 stars

Wonderful service from start to finish!. Leanne was fantastic in assisting with replacement parts kept me fully updated with tracking etc. She is a real credit to your business please pass on my thank... See more

Company replied

Rated 5 out of 5 stars

After receiving a broken tent in the post from another company, we had to quickly place an order elsewhere and chose UK Tents. Amanda communicated with us speedily and made sure we got our tent just i... See more

Company replied

Rated 5 out of 5 stars

Thank you so much UK Tents! I have just had my marquee picked up after using it for the past three months and am so happy with the service! The marquee was perfect, as well as the customer service, yo... See more

Company replied

Company details

  1. Store

Written by the company

UK Tents have a large selection of marquees on offer. We do everything from affordable PE party tents to extra-high quality, fire-resistant certified PVC tents. We also have a growing list of accessories that compliment our tents.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

204 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

From the moment I ordered the customer…

From the moment I ordered the customer services was nothing but outstanding, I received a complimentary phone call to go through my order and they explained they will be in touch again with delivery times and outlined all the info I would need, Dan particularly couldn’t do enough and nothing was too much trouble to ensure everything went smoothly. He responded to all my enquiries so efficiently and with expertise and such friendliness - they rang exactly when they said they would for delivery and if would be AM or PM and our Marquee was here within the 2 weeks stipulated - excellent and would highly recommended, thank you for a great customer experience and quality product. Brierley Forest Golf Club.

25 May 2021
Unprompted review
Rated 5 out of 5 stars

They couldn't be more helpful

They couldn't be more helpful. The delivery guy carried the several boxes through and made sure everything was there and I knew what was what.

The marquee was much better than I expected. Its strong, easy to put up and take down (me and my mate found it a doddle so long as you dont rush). Cant recommend enough.

25 May 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic product!

I bought a marquee and was very happy with the quality and customer service. U.K. Tents LTD have been absolutely fantastic throughout. I would highly recommend.

20 May 2021
Unprompted review
Rated 5 out of 5 stars

I bought a marquee from UK tents for my…

I bought a marquee from UK tents for my daughter’s 18th birthday party to have in our garden. So glad we bought one as now we have it to keep for every occasion and has saved us so much money! It was so easy to put together and I was so impressed with the quality. Such an amazing service too I called up and they were so helpful answering all my questions. Also a really quick delivery. I highly recommend and will be buying one in another size too :)

20 May 2021
Unprompted review

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