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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the customer service, describing it as unhelpful, unresponsive, and difficult to reach a human representative, often encountering only chatbots. The service itself was frequently criticized for being unreliable, with issues like frequent buffering, disconnections, and slow speeds, especially for activities like gaming. Some people were dissatisfied with the product, reporting faulty equipment, such as routers that didn't provide adequate coverage, leading to additional purchases. There were also concerns about pricing, with some customers feeling that the service was too expensive, especially given the perceived quality of the service and the unexpected additional costs for installation or extra equipment.

What people talk about most

Customer service

People report negative experiences with customer service. Many customers describe the service as... See more

Service

Users describe negative interactions with service, citing it as unreliable, overpriced, and poor. Many... See more

Product

Reviewers highlight ambiguous aspects of the product. Many customers report receiving faulty kits, including... See more

Price

Consumers find price to be ambiguous, with many expressing dissatisfaction over unexpected charges and price... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers found the setup and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

We thought Starlink would be great as we are in a poor internet area near Bath UK. However, Starlink has proved to be a nightmare, regularly going off at peak times, streaming near impossible. We pa... See more

Rated 1 out of 5 stars

Complete bait-and-switch. Signed up for a £35/month rate with a guaranteed 2-week delivery window (confirmed by a real person). Two weeks later got an email informing me my price is jumping to £40 and... See more

Rated 1 out of 5 stars

Starlink worked brilliantly for the first year but now it’s several times per day it drops the Wi-Fi and internet connections. Initially they could be reset quickly and now it can take up to an hour... See more


Company details

  1. Satellite Communication Service

Written by the company

Starlink Installation – Are you struggling with bad signal? Not a problem with a professional Starlink Installation service!


Contact info

2.2

Poor

TrustScore 2 out of 5

197 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

HAPPY DAYS

11 years with B.T. the best they could ever offer me was 3.5 mbps. Over the past 6 months I have used Starlink and getting an average of 240 mbps. Speed test are difficult to calibrate because of Starlinks satellite systems. Many speed test apps take me to London even though I live in the S.W. of England. If I
use a speed test close to my location I would say 240 mbps is about correct. It took me 10 minutes to set up Starlink once I had unpacked everything. Because of my singular very rural location fibre internet will never be an option unless I personally paid many, many thousands of pounds paying such like as Openreach and digging my own ditches of at least half a mile to my property. Starlink may be expensive for many people but very cost effective for my personal situation.

29 March 2022
Unprompted review
Rated 2 out of 5 stars

Customer services

Recieved equipment today,set everything up as per instructions,only to get message on app,Starlink disconnected ensure your starlink is plugged in.
The only way to contact customer services is online LOL.No contact telephone number??eventually managed to send email waiting on response still no reply.

8 March 2022
Unprompted review
Rated 5 out of 5 stars

I have only just received my Starlink…

I have only just received my Starlink receiver and so far it is proving to be a gamechanger.
I run a rural based business which frustratingly I have been trying to connect to broadband services for over a year. In order to run my business I had to resort to setting up my own Point to Point connection from the next village which has provided a reasonably reliable 15mbps connection.
Openreach have visited our business over 8 times in the past 12 months and I am no closer to getting a landline connection than I was a year ago.
Within 5 minutes of opening the Starlink box I was up and running. The setup was the simplest I have ever encountered, plug it in and it was quickly working. What was unbelievable to me was the speeds, over 120mbps download and 20mbps upload with low latency.
It is still early days but so far I have been hugely impressed with Starlink. If these speeds continue I will be certainly be swapping to Starlink for other rural locations. The cost seems high at £89/month, but given the BT offer of £30/month and in some cases receiving less than 8mbps download speeds it makes Starlink look great value.

8 March 2022
Unprompted review
Rated 5 out of 5 stars

Starlink Installed

Had my Starlink installation installed by one of their local experienced engineers. They was able to communicate with me and my parter so arrange installation for not long after the delivery of my equipment which help as i was in need of work internet ASAP.

Very effiecient service

15 December 2021
Unprompted review
Rated 5 out of 5 stars

High quality kit and service. Fantastic!

Received kit and set it up within an hour and went from upload of 5Mbps with Plusnet in rural North Devon to over 100 immediately.
Then, next day, dropped to about 4. After checking everything, and relocating dish, still only 4. Put in a query to Starlink and they came back quickly with suggestions to resolve. Problem was a bit of debris in one of the connections, that I removed with a little paintbrush, now speeds back up to 100 Mbps.Very, very impressed with Starlink quality kit and service

31 August 2021
Unprompted review
Rated 5 out of 5 stars

First class job

First class job in awful weather! Starlink signal is perfect and for the first time in about 20 years, we have credible internet! Thank you UK Starlink.

2 July 2021
Unprompted review
Rated 5 out of 5 stars

Starlink Installation; Fantastic all round

I think this needs to be a review in two parts, so as not to confuse the service with the installer and installation company.
The Starlink Service: wow, we have gone from dial up speeds to an internet service that is, frankly, awesome. Cant praise it enough.

Installation Company : easy to book, great follow up, and friendly staff. Cant ask for more than that.

Installer: James was awesome, went above and beyond what we could have asked, was very patient with us when were were deciding where to put the dish, didn't loose his good humour at all! Service was done brilliantly and he didn't leave until everything was working perfectly. If you have him as your engineer you are in safe hands.

26 May 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding service

I used Starlink Installation to install my satellite recently and would recommend them without reservation. Easy to book, punctual, incredibly helpful explaining how it all worked - 10/10! Oh, and a 20x increase in internet speed as a result!

23 April 2021
Unprompted review
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