UK Stairparts Ltd Reviews 

1,424
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing wonderful feedback about their purchases. Customers frequently praise the top quality of the materials and the exceptionally helpful support team available throughout the entire process. Many consumers note that ordering through the website is completely straightforward, and packages always arrive promptly in immaculate condition. Some people also felt that delivery aspects could occasionally be improved, mentioning minor issues such as split shipments, missing tracking details, or occasional courier mistakes with drop-off locations. Despite these few delivery hiccups, buyers remain deeply appreciative of the wonderful overall service and beautiful finished results.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, expressing immense satisfaction with the items... See more

Quality

People report positive experiences with quality, consistently highlighting top-notch materials and excellent... See more

Service

Clients share positive opinions on service, highlighting fast, reliable, and knowledgeable assistance from... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting timely arrivals and... See more

Order

Users describe positive interactions with order, highlighting that the process is straightforward and prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t recommend UK Stairparts Ltd highly enough. Great service from start to finish. We purchased oak treads to modernise our 1920’s staircase. We are delighted, absolutely beautiful product.

Rated 5 out of 5 stars

Received the handrails within the time scale given when I ordered. What made it better was when I contacted them and said that because I had removed the old handrails for decorating and my wife was st... See more

Rated 5 out of 5 stars

Ordered on line very straight forward, l was advised my order was ready for collection after 2 days. Found the workshop and showroom easily . My order was wrapped ready for me the guys were very hel... See more

Rated 5 out of 5 stars

Great supplier of top quality products. Had a query that was sorted instantly - no hassle at all. Postage is really quick and quite reasonably priced too. Products are really well packaged when... See more


Company details

  1. Construction & Manufacturing

Information provided by various external sources

UK Stair Parts provide the very best in quality stair parts, stair handrails, stair spindles and all other staircase components, suitable for all staircases whether modern, traditional, residential or commercial.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,424)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good indeed

The kit we ordered came on time, the wood was well wrapped up and was exactly as described and the man who delivered was happy to put it in the garage for meI also the person I spoke to when I gave them the order was very polite I will certainly use them again if needed
Thankyou

10 December 2024
Rated 5 out of 5 stars

Personal attention

Personal attention. My problem was sorted quickly and efficiently with the part I had failed to order despatched so that I received it the next day Thank you

26 November 2024
Rated 3 out of 5 stars

Generally Good But.....

We ordered two oak handrails and newel caps, delivered fairly promptly and extremely well packaged/transit protected. Although parts quality is good, we feel that the two rails in terms of grain and shade could have been better matched.

15 November 2024
Unprompted review
UK Stairparts Ltd logo

Reply from UK Stairparts Ltd

Hi Stuart,
Glad to hear that the service and parts were of good quality.
I am very sorry to hear that you was not completely happy with the grain matching of your two Oak rails, we take great care to colour match all items before they leave us.
If you had contacted us regarding this problem, we would of found a resolution for you.

Thank you for the order and great feedback, much appreciated.

Regards
David Chapman.

Rated 5 out of 5 stars

Fantastic service

Always exceed my expectations with clear website, easy ordering system and delivery faster than hoped for.
Excellent customer satisfaction. Thank you.

24 October 2024
Rated 5 out of 5 stars

Highly recommended

Excellent service, great communication. The delivery was well packaged, arrived on time and the stair parts are good quality. I definitely recommend this company.

18 October 2024
Rated 5 out of 5 stars

Great service from UK Stairparts…

Great service from UK Stairparts regarding a recent order. Received a courtesy call to confirm that the order had been dispatched. Order received in good time despite a delay by the courier. Excellent, reliable a certainly recommended.

13 October 2024
Rated 5 out of 5 stars

Good quaility and service

The gentleman I spoke with was very helpfull. All the parts I ordered are very good quality and arrived in very good condition, mainly becaue they had been protected extemely well with cardboard and plastic wrap. However I would not reccomend the shipping company, the driver left everthing on next door's drive in the rain..

9 October 2024

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