Easy to order on website with plenty of options to customise the sign. Sign itself seems well made and whilst easy to put together, including a simple set of instructions would be more useful than pro... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I don’t normally leave reviews however this one is special because I Highly recommended this company We received our Lovely slate house number & Road sign. Love it ! Thank you so much for a gr... See more
Company replied
We needed some hanging signs for our wedding venue at short notice and UK Sign Shop stepped up to the plate, getting the design sorted and spun around on the same day, with the signs landing 7 days fr... See more
Company replied
Excellent service. Very user friendly website. Sign was good quality and delivered more promptly than expected. Sign was very carefully wrapped and marked clearly as fragile so it arrived unscathed. D... See more
Company replied
Company details
Information provided by various external sources
Our range of house signs, office signs, signage & numbers will meet the needs of any home owner or business, whether your requirement is for traditional or modern signage.
Contact info
Unit N2, Trinity Trading Estate, ME10 2PG, Sittingbourne, United Kingdom
- 0800 802 1023
- hello@uksignshop.co.uk
- uksignshop.co.uk
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to design your own sign
Easy to design your own sign. We were kept informed at every stage. The delivery company declared our package missing and as soon as I informed the UK sign shop they started to do replacements. The second time a different delivery company was used and we were very pleased with the signs. They were exactly as we designed.
6 February 2026
Unprompted review
Reply from UK Sign Shop
Hi,
Thank you so much for your kind words! We’re delighted to hear that your signs arrived exactly as you designed them and that our team was able to assist quickly when there was an issue with the first delivery.
We always aim to keep customers informed throughout the process and make things as smooth as possible, so it’s wonderful to know you were pleased with the service and the final signs.
Many thanks
UK Sign Shop
Looks good but Quality not so good
Purchase: 'Birchland' house sign.
* Visually: From a distance, the sign looks good.
* Quality: Poor/rough finish to the back plate and only time will tell as to how long the numbers and characters will remain in place.
* I would have liked a quicker delivery but was in no particular rush.
* Would I purchase again: NO. I like the overall look and design but not the quality of the product. I'd probably look elsewhere.
05/03/2026: Ref your message:-
"UK Sign Shop replied:
Hi, We're sorry to see the damage to the back panel. If an item is reported damaged on arrival, we would always offer a replacment if a photo is provided before installation. We're sorry to hear the experience has not been great. If you can, please contact us as soon as possible, so we can rectify this for you. Kind Regards UKSS"
** I uploaded photos of the sign when I initially reviewed although they do not appear to be shown as part of the review on your website. I also included the order number on my Trustpilot review.
12 February 2026
Unprompted review
Reply from UK Sign Shop
Hi
Unforutnately the photos have not been uploaded on to the Review site.
We have checked your order number and do not appear to have any communications from yourself regarding the issue you have experienced.
Please email care@uksignshop.co.uk along with a full front facing photo of the panels so that we can look into this for you.
Many thanks
UK Sign Shop
DO NOT USE AT ANY COST
failed delivery on Friday 20th Feb, penned in for next day,,,,no show after waiting all day, Monday penned in delivered to some randoms front door, Company say I didn't send full address...WHICH I DID! and paying on paypal they automatically get address from paypal as they, and I, well know, they evade responsibility at all costs they are liars with no integrity at all. No wonder the poor delivery men could not deliver, these incompetents are a disgrace, they send packages out with only a part of the address on it and blame the customer.disgusting cheap company, use at your peril!
20 February 2026
Unprompted review
Reply from UK Sign Shop
Hi
We’re sorry to read this and would like to clarify the situation.
We dispatch orders using the shipping address entered in the delivery section at checkout. While PayPal may store an address, our system does not automatically override or amend the shipping details provided during the checkout process. The courier label is generated directly from the address entered in that specific field.
In this case, the shipping information submitted did not include the full property details, which is why the courier experienced difficulty delivering the parcel.
Although the personalised sign included a house name as part of the design, we cannot assume that design text forms part of the delivery address unless it is entered in the correct shipping section.
Despite the circumstances, we offered a replacement at half price to be sent to the corrected address as a gesture of goodwill.
We always aim to resolve issues fairly and professionally. However, we do not accept abusive or profane language in our communications, and we found the tone of your emails completely unacceptable. We encourage all customers to contact us respectfully so that we can work together toward a practical solution.
Regards
UK Sign Shop
A Good Experience
I've just used UK Sign Shop and the experience has genuinely been a good one. They took my original design that was not in a usable format and delivered the wooden sign ordered exactly the way I wanted it. For that reason, I highly recommend them as they've come up trumps.
17 February 2026
Unprompted review
Reply from UK Sign Shop
Thank you so much for your kind words and leaving a 5 star review!
We’re delighted to hear that we could bring your design to life and that you’re happy with your wooden sign. It’s always great to know our customers’ ideas are delivered exactly as they envision them.
We really appreciate your recommendation and hope your sign brings lots of enjoyment!
Many thanks,
UK Sign Shop
Highly recommend! Thank you Nico & Melissa
Highly recommend, my initial order did take nearly 4 weeks to arrive (Ordered over the xmas period) so they had a back-log of work however communication was spot on, unfortunately house plaque did arrive damaged however between Nico & Melissa, a replacement was sorted swiftly and I received it 13 days later. Accidents happen but these guys resolved it quickly, efficiently and I would not hesitate from purchasing their products again.
14 February 2026
Unprompted review
Reply from UK Sign Shop
Thank you so much for your kind review!
We really appreciate your patience over the busy Christmas period and are glad we could resolve the issue quickly for you.
It’s wonderful to hear you’re happy with your replacement plaque, and we look forward to helping you with any future orders.
Many thanks
UK Sign Shop
Very disappointing results from this…
Very disappointing results from this product, despite great service when the order is discussed as soon as there was a problem they denied all responsibility and said "we signed off" the approval! Failed to turn up to sort out the problem on time and after chasing they said "we are very busy" A service supplier should take responsibility when things don't go to plan in my opinion. Be careful!
16 January 2026
Unprompted review
Reply from UK Sign Shop
Thank you for your feedback Richard,
We’re glad that the ordering process and discussions were positive. We’d like to clarify the situation.
You initially requested an illuminated light sign, which was outside your budget. You then decided to order a plain acrylic wall sign and advised that you would add your own LED lighting behind it. The order was then processed and proofed as requested, and you approved the design at the proof stage.
After you added your own LED's to it, you raised concerns about seeing the light through the front of the panel. As the panel was supplied without integrated lighting, this effect is expected. We offered a solution by providing a block out vinyl backing to help conceal the light shown through, and also provided a quote for professional installation at your request.
During the scheduled installation, our installer was unfortunately delayed. We apologised for the delay and that there was a break down in communication regarding this. However we offered to continue with the installation free of charge and refund the installation cost. However, you declined the install.
We always aim to resolve issues and provide clear guidance on what is included in each order. In this case, the product was manufactured and supplied as approved, and we took steps to offer solutions when concerns were raised.
We hope this clarifies the situation and thank you again for sharing your feedback.
Many thanks,
UK Sign Shop
Hadley Door Sign complaint now 100% resolved & happy.
My new Hadley sign arrived before Christmas & it looked so lovely. Just what I wanted. We were waiting for a new front door to be fitted so didn't put the new door sign up until early Jan this year. It looked so nice & had lots of complimentary comments. Was so disappointed to come home & find that one of the letters had dropped off after only 4 weeks.
Phoned customer services & they said they can see I live near the sea & that is why this has happened due to coastal corrosion! I live over 10 miles from the sea!! I was told to send an email & photographic evidence which I did straight away. Within minutes a reply was sent back. Yes its coastal corrosion from airborne particles that travel inland! Follow this link & you will see this is clearly stated on our website that we don't advise a ceramic sign within coastal areas. Followed the link & could find no mention of coastal corrosion, only stating how wonderful all the products are,such high grade & 100% weatherproof & waterproof. They suggested i should order a slate sign & said if you email us again we will offer a small discount. I replied that i don't want a slate sign as I do not live near the sea & even if I did I wouldn't expect letters to corrode & drop off so quickly. I would like a new ceramic Hadley sign as clearly the one I was sent was faulty & not fit for purpose.
I have had no response to my email & hence I've had to give a negative review.
I have done some research & investigation myself & I appreciate what they are saying about airborne particles from the sea but given I live in excess of 10 miles from the sea this is unlikely & more likely to be as a result of a faulty vinyl overlay.
My neighbours have similar door signs that have been up for years & still look as good as new.
Hopefully someone might reply to my review?
9th Feb Update- Have now been contacted by customer services with an apology & a new sign being sent out to me.
Thank you for resolving this issue for me.
5 February 2026
Unprompted review
Reply from UK Sign Shop
Thank you for updating your review Diane. We genuinely appreciate you taking the time to let others know the issue has now been resolved.
When you first contacted us, we initially considered environmental factors as a possible cause, as some areas within approximately 10 miles of the coast, can experience airborne salt exposure depending on wind conditions. Based on that, coastal impact was discussed as a potential explanation.
However, after further investigation with our production team, we identified that the issue was related to a newer vinyl material that was not performing to our usual weather-resistance standards. As soon as this was confirmed, we reverted back to our original, proven method and materials, and arranged a replacement.
We sincerely apologise again for the inconvenience caused and appreciate your patience while we investigated and resolved the matter.
If you feel your overall experience has now been resolved to your satisfaction, you’re very welcome to update the rating to reflect that. The main thing is that we’re simply glad we were able to put things right.
Many thanks
UK Sign Shop
Our sign was delivered with the drill…
Our sign was delivered with the drill holes misaligned and the text on the slate sloping. We measured it at 2-2.5mm and they would not replace it claiming it was within their acceptable tolerance limits. After several messages, photos and clarifications, we were only offered a minor discount on a new sign. We have had to order another sign from another provider and were left very disappointed.
8 January 2026
Unprompted review
Reply from UK Sign Shop
Thank you for your review Hattie,
We’re sorry to hear that you were disappointed with your Ascot slate sign. As explained during our email correspondence, natural slate is not perfectly square due to its hand-cut, natural edge finish.
Because of this, both drill holes and engraved designs can sit a millimetre or two from the perfect centre. This is clearly outlined on the product page and within the “Good to Know” section before purchase.
After reviewing the photographs provided, we measured the alignment variance at approximately 2–2.5mm. This falls within our stated tolerance levels and quality control standards. All of our slate signs are checked prior to dispatch, and this sign met those standards.
We fully understand that alignment preferences can be subjective, particularly with natural materials. However, as the sign was produced as described and within our advertised tolerances, we were unable to offer a free replacement or refund.
We did, however, offer a goodwill gesture of either a partial refund or a discount towards an alternative material such as acrylic, which does not have the same natural variations as slate.
We’re sorry that this solution was not acceptable on this occasion, but we remain confident that the product supplied was manufactured in line with the material characteristics and information provided at the point of sale.
Regards,
UK Sign Shop
Made my order over 2 weeks ago and it…
Made my order over 2 weeks ago and it seems has yet to even be processed!
Not responding to my emails and if you want to contact them you are going to get caught chatting to their annoying and completely unhelpful chatbot that continually asks for your email address even when you have provided it to them several times!
Seriously regretting using this company.
27 January 2026
Unprompted review
Reply from UK Sign Shop
Hi Dan
We’re sorry to read your review and for the frustration caused.
To clarify, you contacted us on 26th January and we responded on 27th January. We always aim to reply promptly to enquiries, so we’re sorry if our response was not seen.
Our stated production timeframe is up to 11 working days, as each sign is made to order. On this occasion, we experienced a slight delay within our manufacturing schedule, which resulted in your order being delivered three working days later than estimated. For this delay, we sincerely apologise.
We completely understand that waiting longer than expected is disappointing, and we regret that this impacted your experience with us.
We are also sorry to hear that you found our chatbot frustrating. It is designed to gather key information so we can respond efficiently, but we appreciate that it doesn’t suit everyone and we will take your feedback on board.
Thank you for your patience, and again, we apologise for the delay.
Regards,
UK Sign Shop
Good Service!
The original slate sign was delivered broken which was disappointing. The packaging didn't seem strong enough to protect it. However, a replacement was sent without question. The sign itself looks good!
24 December 2025
Unprompted review
Reply from UK Sign Shop
Hi Steve,
Thank you for your review and for your understanding.
We’re sorry the original slate sign arrived damaged, unfortunately, slate can be fragile in transit despite our packaging. That said, we’re glad we were able to send a replacement promptly and that you’re happy with the sign itself.
We really appreciate your feedback and your patience, and thank you for choosing us.
Many thanks
UK Sign Shop
Product was exactly what I ordered
Product was exactly what I ordered, perfect colour
13 December 2025
Unprompted review
Reply from UK Sign Shop
Hi Tracy-Jane
Thank you for your kind feedback!
We’re really pleased to hear the product was exactly what you ordered and that the colour was perfect. We appreciate your support and hope to help you again in the future.
Many thanks
UK Sign Shop
IT failure resolved
⸻
I had a gift voucher which I tried to apply on the website. When I entered the code the website site crashed. After re-logging back in, the website then showed the voucher as already applied, meaning I could no longer use it.
I emailed the company and proceeded with a phone call the next day. They acknowledged it was a system error and said a new voucher code would be sent to me. The company did as promised and resolved the issue professionally and successfully.
12 January 2026
Unprompted review
Reply from UK Sign Shop
Hi Adam,
Thank you for your review!
We’re glad we were able to resolve the voucher issue for you and appreciate your patience while we sorted out the system error. It’s great to hear that everything was handled to your satisfaction.
We appreciate your feedback and look forward to helping you again in the future!
Many thanks
UK Sign Shop
Cheap price but very poor quality
Very cheap for a bespoke service, cannot complain about that.
Also signs function as intended.
But. Do NOT buy if you are worried about aesthetics.
Hartlip sigh one of the transfer letters was wrinkled and another had a slightly loose edge.
Newark sign (more expensive) was discoloured, had rough edges and had heat damage (melted) where the laser overshot. From a distance it looks fine, up close it looks cheap.
Luckily I only bought two of the cheapest versions.
If this had happened on a more expensive version I would of sent back for a refund.
7 January 2026
Unprompted review
Reply from UK Sign Shop
Hi Toby
Thank you for taking the time to leave your feedback.
We’re sorry to hear that you were unhappy with the finish of the signs you received. We take quality concerns seriously, which is why we encourage customers to contact us directly if there are any issues. In this case, we haven’t received any reports or photos from you, so we weren’t given the opportunity to inspect, replace, or resolve the concerns raised.
Our budget acrylic range is designed to be a cost-effective option and is priced accordingly. As noted, these signs prioritise functionality and affordability over premium aesthetic finish, which is reflected in the price point. That said, we still expect all items to meet our basic quality standards, and we’re always happy to review any genuine defects if they’re brought to our attention.
If you’d like us to look into this further, please feel free to contact us directly with photos of the issues mentioned and we’ll be happy to help where possible.
We appreciate your feedback a
Many thanks
UK Sign Shop
Super product and speedy delivery
Very pleased with the quality of our new house sign - exactly what we wanted and at a great price. Super quick delivery, too!
20 December 2025
Unprompted review
Reply from UK Sign Shop
Thank you for your kind feedback Sonia!
We’re delighted to hear that your new house sign is exactly what you wanted and that you’re happy with the quality, price, and speedy delivery. We really appreciate your support and hope to help you again in the future!
Many thanks
UK Sign Shop
A great company to deal with.
I was impressed first with the UK Sign Shop website, which was comprehensive and easy to use to choose and design our desired house sign. Ordering was easy and we kept informed as to the progress of our order. We are very pleased with the finished product which looks great in place on our house.
6 December 2025
Unprompted review
Reply from UK Sign Shop
Hi Robin,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you found our website easy to use and that the ordering process was smooth.
It’s great to know you’re pleased with your finished house sign and that it looks perfect in its new home. We really appreciate your support and hope to assist you with any future signage needs!
Many thanks
UK Sign Shop
Solar LED Light
I ordered Solar LED lamp to illuminate my house sign. It was dispatched quickly and communication was good. Well made product which works well.
19 December 2025
Unprompted review
Reply from UK Sign Shop
Hi Steve,
Thank you for your feedback!
We’re delighted to hear that your Solar light arrived quickly, that the communication was clear, and that the product is working well.
We really appreciate your support and hope it lights up your sign perfectly for years to come!
Many thanks
UK Sign Shop
Speedy processing and delivery
Speedy processing and delivery , even in the run up to Christmas . Sign just perfect. Exactly as hoped . Thankyou ! Would definately recommend .
23 December 2025
Unprompted review
Reply from UK Sign Shop
Hi Lisa,
Thank you for your kind words!
We’re thrilled to hear your sign arrived quickly and is exactly as you hoped.
We really appreciate your recommendation and hope it brings a perfect finishing touch to your home!
Many thanks
UK Sign Shop
Quality Product
Easy ordering and fast delivery for bespoke item. Quality product thank you.
20 December 2025
Unprompted review
Reply from UK Sign Shop
Hi Jim,
Thank you for your feedback!
We’re delighted to hear that ordering was easy, delivery was fast, and that you’re happy with the quality of your bespoke item.
We really appreciate your support!
Many thanks
UK Sign Shop
Exactly what we wanted thank you
19 December 2025
Unprompted review
Reply from UK Sign Shop
You are very welcome Sheila!
Thank you for leaving a 5 star review, it means so much to us.
We are glad to hear that you are happy with the product received and that it met your expectations.
Many thanks
UK Sign Shop
Happy shopper.
I am hopeless on online ordering and managed to order and pay for 2 signs. I emailed. And received a phone call in quick response. I was credited for one and verified my order. That was Monday 15th Dec. I received my beautiful sign on Friday 19th Dec. Perfectly packaged . With an invoice showing the credited item. I can't speak highly enough about UK Signs. I would certainly order again in the future for friends and family . A huge Thank You.
12 December 2025
Unprompted review
Reply from UK Sign Shop
Hi Maryrose
Thank you so much for your wonderful feedback!
We’re thrilled to hear that the ordering process was smooth and that everything was resolved to your satisfaction.
It’s fantastic to know you’re happy with your order and that you’d consider recommending us to friends and family.
We really appreciate your support and look forward to helping you again in the future!
Many thanks
UK Sign Shop
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