Ukpowerflush 

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Rated 5 out of 5 stars

I dont review much at all however, after reading these reviews I was hesitant, Derek communication was great, it took him around 5 hours in total, a problematic radiator is now working. All other radi... See more

Rated 4 out of 5 stars

Prompt appointment and good explanation of process throughout the day including before and after photos of work carried out. Good aftercare checking in to make sure all was ok as well. Only downsid... See more

Rated 5 out of 5 stars

First class service from beginning to end, would definitely recommend these guys……We had a terribly cold winter at our home with hardly any of the radiators getting warm. Adam came with his futuristic... See more

Rated 5 out of 5 stars

Our experience. Nothing less than brilliant. Started with Derek and Nicola who are the owners and then the engineer Ian who was on time. Ian was so helpful and dare I say we ended up friends and I wou... See more

Company details

  1. Heating Contractor

Written by the company

we provide a powerflushing service to the uk and strive to make your central heating system more efficient


Contact info

All reviews

(295)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Company

Derek is very precise and has been great to deal with. I would recommend this company for all powerflushing needs and is nationwide! great service, thanks you!

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Really happy with the work carried out…

Really happy with the work carried out by Tom who was helpful, polite and efficient. Also very knowledgeable. So big thanks as he came along way to do the job. Big thanks also to Derek for his support in setting up and advising on the work. Couldn’t be more satisfied and no hesitation in recommending this team.

9 August 2024
Unprompted review
Ukpowerflush logo

Reply from Ukpowerflush

great thanks again

Rated 5 out of 5 stars

My heating system would not work!

My heating system would not work. A plumber said was blocked and it required a full re-pipe and the cost would be approx £7000. the pump and control valves were replaced at a cost of £400.
I contacted Powerflush who responded very quickly, and their engineer arrived on time and proceeded to carry out the work to flush out the system. 4 hours later the whole system was clean and the heating was working! The advice I received was very useful indeed, and I was amazed (shocked) to see the amount of sludge that came out of the pipes and radiators. At no time was I concerned about the work being carried out professionally, and Mark was very efficient and a pleasure to work with. It was money well spent. Having worked as a Mechanical Engineer (H&V) for many years, I was impressed with the way the job was carried out.

6 August 2024
Unprompted review
Ukpowerflush logo

Reply from Ukpowerflush

yeah tricky one this mixture off blockage and air but we got it going and all is well thanks again

Rated 5 out of 5 stars

Adam & his company get 10/10 from me

Adam did a great job this morning - I was very impressed. Shame I can only give him and the company 5 stars.

We bought the property 25 years ago and inherited the radiators from the previous owners, so I can't say for certain when the system was last cleaned.

Adam arrived early after a 2 hour drive from Manchester and got to work straight away.

He explained everything in detail and looked at all the radiators with an IR camera, which showed where the sludge had built up.

After he'd finished the cleaning and flushing he checked everything was OK before he left.

Highly recommended, great job, left the place clean and tidy, no mess.

7 August 2024
Unprompted review
Ukpowerflush logo

Reply from Ukpowerflush

thanks nigel very much appreciated and yes adam is a great lad goes above and beyond

Rated 5 out of 5 stars

Have had a great experience with UK…

Have had a great experience with UK Power Flush. Cleared the entire heating system build up over 10 years in 3 hours.

Will happily recommend to others.

7 August 2024
Unprompted review
Ukpowerflush logo

Reply from Ukpowerflush

fantastic customer no nonsense

Rated 5 out of 5 stars

Excellent Service

Excellent service, the guy who came round Paul was totally professional and knew his stuff, my boiler was playing up too, the power flush took longer than I expected 7-8 hours the sludge that was extracted was unbelievable, anyway after a lengthy day everything worked fine radiators have never been so hot, Paul insured the place was left clean and tidy, would definitely recommend

30 July 2024
Unprompted review
Ukpowerflush logo

Reply from Ukpowerflush

thanks for that paul had a challenging week considering he was getting married on the saturday good to see he kept his eye on the job in hand

Rated 5 out of 5 stars

Great service and clarity of comms

Prompt appointment and really good explanation of process throughout the day. Even took time to replace some valves during the work. Good aftercare checking in to make sure all ok as well. Will definitely use again.

2 August 2024
Unprompted review
Ukpowerflush logo

Reply from Ukpowerflush

thanks very much

Rated 5 out of 5 stars

Great job by Mark

Great job by Mark. May still have an air lock but he gave us his number and instructions if we need him

5 August 2024
Unprompted review
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Reply from Ukpowerflush

hi thanks for taking my call this afternoon regarding airlock glad no issues and air cleared

Rated 5 out of 5 stars

5 star service engineer drove 3 hours…

5 star service engineer drove 3 hours to clean my system.

Job done without any hassle Tom showed me the heat camera and the areas not functioning before the clean.

All radiators working 100%

Certainly deserves the 5 star rating

John

Norwich

2 August 2024
Unprompted review
Ukpowerflush logo

Reply from Ukpowerflush

we try our best thanks for the review

Rated 5 out of 5 stars

Highly recommended

Highly recommended. The engineer persevered with what turned out to be a very dirty system that took the whole day to clean. Pump and a valve needed replacing so cost a bit extra but not unreasonable. Very happy with the result.

31 July 2024
Unprompted review
Ukpowerflush logo

Reply from Ukpowerflush

thanks very much


Rated 5 out of 5 stars

Top notch. I can’t recommend these guys highly enough…

I don’t know how you are with your home maintenance struggles, but my burden in part arises from the multitude of tasks that from a poor build quality, and in part due to the inconsistent quality of professional I employ to help solve the damn problems. My heating system has been a case in point. Multiple service guys haven’t helped much. Of late, I ended up in a potentially poor situation because of bad advice from a so-called gas engineer, but not only were UKPowerflush quick to have the right conversation about that, their willingness to go that extra mile, and the quality of the work (from Mark) and communication, marked them out as a major exception. I can’t recommend them highly enough. Top notch.

31 July 2024
Unprompted review
Ukpowerflush logo

Reply from Ukpowerflush

yeah was a challenge that one

Rated 5 out of 5 stars

Great customer service and successful Power Flush!

I made contact with UK Power flush to discuss my issues with a particular radiator within my home not working at all. They listened to all my concerns and advised what they could do to help. They attended the following week at a time convenient for us and arrived on time. The power flush went great and the engineer Adam was extremely conscientious and thorough throughout. He was a lovely guy who clearly cares about what he does. The flush was successful and we now have a full heating system back up and running. No more cold winters! So glad we finally made the decision to have It done. As our system is plastic mircobore other companies wouldn't touch it, whereas Power Flush UK reassured me this is something they do every day of the week and it truly shows. Thanks for the great communication Derek and thanks again to Adam and your hard work. Would definitely recommend to anyone considering using this company!

31 July 2024
Unprompted review
Ukpowerflush logo

Reply from Ukpowerflush

thanks beverley it was good to get this one going considering the issues you had with regards to plastic 10mm pipe GREAT RESULT ALL ROUND

Rated 5 out of 5 stars

Black sludge blockage in boiler

I contacted these guys as my service company and other plumbers would not deal with the black sludge that had blocked my boiler and pipes and was giving out an F20 error.
Derek managed to get someone out early the next day and they worked for 6 hours to clear the sludge. They sent me images and photos of the sludge. Highly recommend and wish them all the success to expand further.

23 July 2024
Unprompted review
Ukpowerflush logo

Reply from Ukpowerflush

magic

Rated 5 out of 5 stars

I'm an engineer for this company

I'm an engineer for this company. It’s been great working with this team. We all take pride in what we do and work very well together across the whole of the UK. We all try to explain every detail of our process during the flush and inform our clients of any issues we find during the power flush. Fantastic company to work for and i thoroughly enjoy working here. I personally get great satisfaction when i arrive to a job with a lot of issues and get everything working perfectly and the client is over the moon. We’re all very particular in the way we work and keep all areas clean, safe and efficient while working. client satisfaction and recommendations are key to keep us going and busy.

24 July 2024
Unprompted review
Ukpowerflush logo

Reply from Ukpowerflush

great lad

Rated 1 out of 5 stars

Do NOT use this Company

Since the PowerFlush carried out by this company 5 days ago our gas boiler has been making a strange noise and keeps losing pressure. We are having to re-pressurise it every day which means something has gone wrong. I've contacted the owner, Derek, and left phone and text messages for him but I've had no response from him. He was quick enough responding when he thought he could get our business.

I'm having to call someone in to look at the boiler, and if it is determined it is going to cost us money to get it repaired then I shall be claiming back any costs from this company even if it means taking them to the small claims court.

I also did not like the employee’s intimidating behaviour. After completing the work he was adamant he would not leave the house before I had made a bank transfer. When I went to my office to make the payment instead of waiting downstairs he followed me up to the 3rd floor of my house and seated himself on the sofa while I made the payment.

The invoice I've received from Derek says that an inhibitor has been fitted but we can't see it and we are not sure where it is located or whether it is that which is causing the boiler problem.

Given that no-one is calling us back or responding to our calls any guarantee by this company is completely worthless.

All of this amounts to completely unprofessional behaviour.

18 July 2024
Unprompted review
Ukpowerflush logo

Reply from Ukpowerflush

Ok after various attempts to get this removed i feel that i must outline various concerns we have with this individual and her attempts to discredit our company and our employees.
We will outline a true account off our dealings all documented.

1st contact 13/06/24 requesting a powerflush after various messages back and forth we agreed on 02/07/24 booked job.

2nd contact Hello Derek.
You're due to come round on Tuesday 2 July, but I will need to postpone for a short while as I have work going on in the house and won't be finished before the middle of next week, so would you be available on Friday 5 July?
28/06/2024
We then re-booked for the 5th july as per request

3rd contact 01/07/24 Good afternoon.
I've been told by my workmen that the works are taking longer than anticipated and they will be here until the end of this week. So apologies, but I think we have to move the date for this power flush. They will definitely be finished by the end of this week, so I think if you are available on Tuesday 9 July that would work for me.
01/07/2024
We rebooked for a 3rd time 18/07/24

We then received a message even though we had already discussed costs etc at this point we should have walked away bearing in mind this woman is SENOIR LEGAL ADVISOR FOR THE DEPT OFF BUSINESS AND TRADE and she is trying to pay me cash to avoid vat HOW IRONIC.
Thanks very much.
Wednesday 17 July would be good for me if that works for you.

You said £375 plus VAT. Are you happy to be paid in cash with VAT knocked off?

Would you please be able to wear some covering on your shoes or take your shoes off when you enter the house?
Many thanks.
10/07/202
We duly declined.

We then carried out flush as agreed on the 18th and all was well we received payment on completion as per standard.

I was then off on holiday for a few days and missed a message from mrs nasser late friday afternoon however she sent another message on the tuesday which i picked up instantly and replied as below as you can see from the message very arrogant tone.
Hello Derek
Can you please respond to my messages please.
I've asked you to contact me because there is an issue with my boiler since Paul carried out the power flush last Thursday. The issue needs to be addressed, and I'm giving you this opportunity to find out from your customer what the issue is.
23/07/2024
Derek Hunter

hi i will call this afternoon
23/07/2024
Which i did and had to on various occasions ask for the tone and aggresive manner to be dropped as i was trying to help so cut a long story short we agreed to attend next day however this was not suitable and agreed that friday afternoon would work.
She then left review stating i did not make contact which i clearly did , that paul was intimidating and was adamant that payment must be made offcourse payment must be made why would you think otherwise we have provided a service we would like to get paid,regarding pauls intimidating behaviour well why not bring that to my attention on the day well because it never happened the same as all the other accusations never happened.

4th contact we had arranged to attend on the friday to investigate issues well low and behold 1hr before visit she cancels again unreal.

As off now 03/08/24 i have had no respond even after making contact twice i have give her every chance to remove the review and waited all to no response.
PLEASE NOTE HER OTHER REVIEWS ALL 1 STAR AGGRESIVE NATURE THREATING SMALL CLAIMS THIS THAT AND THE NEXT THING.
THE PHRASE KEYBOARD WARRIOR SPRINGS TO MIND


Rated 5 out of 5 stars

First class

First class. Dave was great, informed us of the process and was excellent at problem solving. We have a solid fuel heating system and the heating will not be on into at least late September 2024, so hopefully we will notice a difference? Mr Hunter acknowledges this and indeed has said to contact him again if we have discrepancies and indeed we have a 5 year warranty. Excellent service. Would recommend. Thanks Dave and Derek

18 July 2024
Unprompted review
Ukpowerflush logo

Reply from Ukpowerflush

when heating is needed any issues drop us a message

Rated 5 out of 5 stars

Great Service!

Rang on Monday and they came within the same week. My boiler is working again now after a full system flush of 11 radiators and a month of the boiler being on and off. Really quick, great communication, very polite service and very informative all the way through booking, being at the house and doing the work. I would definitely use this company again and recommend to anyone if they ever need their help - thank you again!

11 July 2024
Unprompted review
Ukpowerflush logo

Reply from Ukpowerflush

thanks

Rated 5 out of 5 stars

Our visit by Tom was punctual,who…

Our visit by Tom was punctual,who explained the process fully. He carried out the flush over 20 radiators and was persistent in getting the system clear.
We have noticed an improvement in the overall performance of each radiator thus making the overall heating system more efficient. Thank you

2 July 2024
Unprompted review
Ukpowerflush logo

Reply from Ukpowerflush

great

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