UK Jellyfish - Medusa Reviews 96

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Bought a deluxe tank and 2 lactoide jellies we are over the moon with them! Customer service was great got given all instructions on how to do everything and support was there when needed couldnt reco... See more

Rated 1 out of 5 stars

Jellyfish came in poor condition, probably due to inadequate packaging. Didn't survive more than a couple of a days. Refund refused without genuine reason. Sad when businesses are just in it for the m... See more

Company replied

Rated 5 out of 5 stars

Wow - what a brilliant company!! I wish I could more than 5 stars. I have genuinely never received such brilliant, friendly customer service. I am fairly new to keeping Jellyfish but Rory has been... See more

Rated 5 out of 5 stars

Highly recommended,I recently purchased two Jellyfish from him,they were despatched very quickly & arrived well packaged.On opening these you can see they've been well cared for & healthy.He is very... See more

Company details

  1. Pet Store

Written by the company

Pet Jellyfish For Sale Online. Buy Jellyfish Aquariums and Jellyfish food. Specialist breeders of high quality Jellyfish. Shipped worldwide.


Contact info

4.0

Great

TrustScore 4 out of 5

96 reviews

5-star
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Rated 5 out of 5 stars

Don’t hesitate to buy

We got our jellies earlier in the year and will not hesitate to buy some again when we are ready.
Rory was brilliant, has a wealth of knowledge and was super helpful when our first tank unfortunately was damaged by the delivery company! He took the time to answer all our questions (completely new to marine world) and provided guidance on what needed to get started.
The jellyfish come with a useful set of instructions and arrived as expected. They were pulsing a lot when we got them which was great to see also!

21 July 2019
Unprompted review
Rated 5 out of 5 stars

Ordered my jelly babies arrived as…

Ordered my jelly babies arrived as agreed all healthy and growing they actually sent me 12 when i had paid for 10.

Highly recommend

13 July 2019
Unprompted review
UK Jellyfish - Medusa logo

Reply from UK Jellyfish - Medusa

Hi George,
Thank you for your shining review of our service! We always like to surprise our customers with a few extra jellies here and there!

Hope to hear from you again soon...

Thanks Rory, UK Jellyfish

Rated 5 out of 5 stars

Great service

Great service, the jellyfish were very healthy and arrived well packaged in good condition. Very quick to help with a query.

20 September 2018
Unprompted review
Rated 4 out of 5 stars

My Experiance with UK Jellyfish

My Experiance with UK Jellyfish on The Whole has been excellent, all my questions were answered promptly by Rory and although I have years of experiance in the Marine world I have none when it comes to Jellyfish keeping hence never be shy to ask, and the wealth of knowledge and experiance was very reassuring. My only disappointment was the lack of communication after placing my order, I did leave a message for the team at UK Jellyfish which was not addressed and I was a little surprised that the Jellyfish did not come double bagged for safety in transit. The Jellyfish are settling in nicely and seem healthy and content. I would recommend using this company and would use them again in the future. Alexandra and Ian

8 September 2018
Unprompted review
UK Jellyfish - Medusa logo

Reply from UK Jellyfish - Medusa

Hi Alexandra & Ian,

Thank you very much for your constructive review!
We're very happy to hear you were given good advise with regards to the jellyfish care.
I'd also like to apologise that we didn't message you with regards to your message left in your order comments for the jellyfish to arrive before 3PM. We ship our jellies with APC Overnight and they "guarantee" delivery before 12PM, however saying that we can never trust couriers!
I've taken note of your comment about double bagging the jellyfish. From now on you can expect every one of our jellyfish orders to be double bagged, thats what reviews are for and we hear you!
Once again thank you fro your wonderful review and please feel free to contact us in the future.

Thanks, UK Jellyfish

Rated 5 out of 5 stars

Jellyfish arrived on the day I…

Jellyfish arrived on the day I requested well packed and in good condition. Will buy again

25 August 2018
Unprompted review
UK Jellyfish - Medusa logo

Reply from UK Jellyfish - Medusa

Hi Fiona,

Thanks for the wonderful review! Happy to hear you enjoyed a satisfactory delivery using our choose your delivery date service! Looking forward to hearing from you again soon!

Thanks Rory Fox, UK Jellyfish

Rated 5 out of 5 stars

Happy customer

I am very happy with this company, everything was straight forward. Jelly fish arrived on time and perfectly healthy :) I would definitely recommend them

11 July 2018
Unprompted review
UK Jellyfish - Medusa logo

Reply from UK Jellyfish - Medusa

Hi Jade,

Thanks so much for your kind review!

Choose your delivery date is a useful feature right?!

Thanks for shopping with us, look forward to hearing from you again soon. Let us know if there is anything we can help with.

Thanks Rory Fox, UK Jellyfish.

Rated 5 out of 5 stars

great got next day .will order again a…

great got next day .will order again a must for people with marine tank.
5 stars

5 July 2018
Unprompted review
UK Jellyfish - Medusa logo

Reply from UK Jellyfish - Medusa

Hi John,

Thanks for your kind review! We hope you enjoy your Decapsulated Brine Shrimp Egg's!

Feel free to contact us again soon!

Thanks Rory, UK Jellyfish

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