I recently ordered flooring with only 1 day’s notice needed for delivery, and I honestly couldn’t fault the service I received. I placed the order around 5pm on Thursday and needed delivery for... See more
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Just finished the installing Here is my review, I hope this will help. UKflooringcompany has a very helpful team. They gave me helpful suggestions, At first we order Natural Oak colour LVT which... See more
Company replied
I couldn’t be happier with my new wooden flooring from this company. The quality is excellent, the colour is beautiful, and it’s great value for money. As soon as the floor was laid, it completely li... See more
The staff were very friendly and extremely helpful, since we need our flooring ASAP, they ordered the flooring and contact the installation staff next day. It was a great experience replacing the carp... See more
Company details
Written by the company
UKflooring company is an online flooring suppiler, We guarantee the best quailty and best value products in our store, we focus on selling Solid wood flooring, Engineered wood flooring, Luxuruy Vinyl flooring, Lamiante Flooring. Next day delivery service also available for all products.
Contact info
71 75 SHELTON STREET, Covent Garden, WC2H 9JQ, London, United Kingdom
- 02037459826
- sales@ukflooringcompany.com
- ukflooringcompany.com
4.8
Excellent
69 reviews
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Good quality and communication
The person was kind and helpful with choosing the flooring and other things. He was really patient.
11 July 2023
Reply from UK Flooring Company Ltd
Dear Yijen,
We greatly appreciate your thoughtful review! It's wonderful to hear that you had a positive experience with our team member while selecting your flooring and other essentials. We take pride in providing a kind and helpful atmosphere, and we're delighted that our team member's patience made a positive impact on your decision-making process.
Your feedback reinforces our commitment to delivering exceptional customer service. If you ever require further assistance or have more questions, please don't hesitate to get in touch. We're here to ensure your satisfaction every step of the way.
Thank you for choosing us for your flooring needs. We're honored to have earned your trust.
Warm regards,
UKFLOORINGCOMPANY LTD
Prompt reply and good service
30 May 2023
Reply from UK Flooring Company Ltd
Dear Vanessa,
Thank you for your kind words! We truly appreciate your positive feedback and are delighted to know that you found our response prompt and our service satisfactory.
Best regards,
UKFLOORINGCOMPANY LTD
Bad salesman
To start with tried to get more money out off me .
1) explained I needed 12 boxes of product tried to sell approx 3 times more than I needed.
2) On website delivery was cheaper than the £45 he was trying to charge stating its on our terms and conditions if you stay in the Highlands of Scotland aye right pal .
3) Gave a quote which was just over £800 with his delivery .
4) On there website if you order is £799 or over you get free deliver .
5) So ordered one extra box taking order to £818 free delivery.
6) Ordered 13 boxes happy days .
7) Gave a delivery date which was happy with .
8) Had to send many emails to find who the courier was kept evading the answer finally found out .
9) Phoned the courier company direct and they were helpful Gave a better eta rather than salesman answer it's in terms 9 till 5 for delivery .
10) now the good news saved over £150 as if ordered from a local company they were charging £45 per sqm but this company charged £35 per sqm.
11) happy with product and price but salesman could have been a lot more helpful instead of trying to rip me off wanting more money .
10 July 2023
Reply from UK Flooring Company Ltd
Dear Craig,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or confusion caused during your recent experience with our sales process. We value your input and will use it to improve our services moving forward.
We regret if you felt that we were trying to upsell you more product than you needed. Our intention is always to provide our customers with the most suitable and cost-effective solutions. We'll take this feedback into account and ensure our sales team communicates more effectively with our customers about their specific requirements.
We apologize for the discrepancy in the delivery charges. We acknowledge that it should have been clearly stated on our website, and we will work to make sure our terms and conditions are transparent and readily available for all customers.
We are pleased to hear that you took advantage of our free delivery offer by adding an extra box to your order. We appreciate your understanding and hope this resolved any concerns about the delivery charges.
We're delighted to know that you are satisfied with the quality of our product and the overall price. Your satisfaction is our ultimate goal, and we will continue to work hard to exceed your expectations.
If there's anything else you'd like to share or discuss further, please don't hesitate to reach out to us directly.
Once again, we appreciate your valuable feedback and the opportunity to serve you. We hope to have the pleasure of assisting you again in the future.
Best regards,
UKFLOORINGCOMPANY LTD
Reply from UK Flooring Company Ltd
Dear Jichen,
Thank you for your kind review! We greatly appreciate your positive feedback on our excellent service and top-notch product quality.
Best regards,
UKFLOORINGCOMPANY ltd
I had a great experience with UK…
I had a great experience with UK Flooring Company! The seller was incredibly nice and responsive, guiding me through the selection process with their expertise. The delivery was quick, and the entire shopping experience was seamless. I'm highly impressed with their professionalism and would recommend to anyone in need of flooring services.
31 March 2023
Unprompted review
Reply from UK Flooring Company Ltd
Dear Olivia,
Thank you for your view, We will do our best to keep providing good services to our customers.
On time and good quality
The floor was delivered quickly and the the new floor looks great. I even received a refund on my leftover boxes. The customer service from James was great, thanks you.
28 April 2023
Unprompted review
Reply from UK Flooring Company Ltd
Hi Scott,
Thank you so much for your positive feedback! , We're glad to have you as our customer and to see that you’re enjoying, It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best regards,
James
Reply from UK Flooring Company Ltd
Hi Lucia,
Thanks for taking the time to write this review, We are really pleased to see everything went nice and smoothly.
Best regards,
James
Lovely Product with excellent customer…
Lovely Product with excellent customer service. :)
21 March 2023
Perfect flooring company in UK
The floor is best floor I have ever seen. Easy fits. The price is average or even lower than B&Q. I highly recommend this flooring company!
25 November 2022
Great service and great product
Great service and great product. The best wood flooring that we have found. Highly recommended.
23 February 2023
Good services and fast installation.
10 February 2023
Unprompted review
Top quality and nice solid wood we have…
Top quality and nice solid wood we have bought from this company.
The staffs are really helpful and professional that helped us to find out which is best for our needs. Highly recommend!!!
4 February 2023
Unprompted review
definitely a 5-star experience
definitely a 5-star experience. Good quality, great looking, and smooth communications. will come back for sure.
2 February 2023
Not been delivered yet asked for sample
24 January 2023
Reply from UK Flooring Company Ltd
Dear customer,
The experience you have received does not match our goals; we are sorry to have let you down.
Due to the Royal Mail strike, a lot of orders were missing.
We've sent out a new order to you, please let us know what you think.
Best regards,
UKFLOORINGCOMPANY
Very happy with the service and communication!
Very happy with the service and communication.
James was very helpful in getting the job done quickly.
Would highly recommend.
14 January 2023
Samples received very quickly
12 October 2022
Reply from UK Flooring Company Ltd
Dear Henrik Hansen,
Thank you for your review, please contact us should you need any further helps with flooring, we're more than happy to assist you.
Looking forward to hear from you.
Best regards,
UKfloorigncompany Sales team
The quality of the floor is very good…
The quality of the floor is very good and the service is also very good fast delivery
6 September 2022
Excellent
Excellent company and service. Very fast delivery and high quality products. Would recommend:)
17 June 2022
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