I didn't know what you would charge me until after I had finished and my credit card showed the almost 300 Euros it cost for me and the same for my wife. Other online ETA costs just 26 Euros, but the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a very difficult time submitting the passport and photos. I don't see why they won't accept a scan of a passport; it's as clear as technology can make it. I took many different photos of the pa... See more
Company replied
It's quick but easy to follow but there is only one problem one needs to guess. My photo was not accepted, however I received info: "Hey, check ALL data you provided.' Couldn't you clearly state:... See more
Company replied
The online approach was great I did get 3 error messages that were not accurate I resubmitted everything exactly as input and was approved ( check you address input line to see where the STATE ge... See more
Company replied
Company details
Written by the company
Founded with a vision to simplify UK travel authorisation processes, UK ETA Service has evolved into the most trusted platform for electronic traveler authorisation applications. Our journey began when we recognized the complexity many travelers faced when navigating UK entry requirements. What started as a small consultancy helping individual travelers has grown into a comprehensive digital platform serving thousands of applicants monthly. We've continuously adapted to changing UK immigration policies, ensuring our clients always receive the most current and accurate guidance. Our commitment extends beyond mere application processing. We believe in educating travelers about UK visa requirements, providing transparent information about the ETA application process, and delivering exceptional customer service that builds lasting relationships with our clients.
Contact info
United States
- uketaonline.net
3.0
Average
489 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The online application process is smooth and straightforward!
The online application process is clearly explained, there is enough time built into the system to prepare the required photos, the response arrives quickly.
Superb process and software behind it.
20 April 2026
Reply from UK ETA Online
Dear Gabor,
Thank you for your thoughtful and detailed feedback. We’re delighted to hear that you found the online application process clear and well-structured. Our goal is to make every step intuitive and user-friendly, so it’s especially encouraging to know that the guidance and timelines gave you enough flexibility to prepare your photos without feeling rushed.
We’re also pleased that you experienced a quick response time—efficiency is something we continuously strive to improve, as we understand how important timely updates are during an application process.
Thank you once again for taking the time to share your experience. We look forward to serving you again in the future.
Kind Regards,
UK ETA Online Support
It's quick but easy to follow but there…
It's quick but easy to follow but there is only one problem one needs to guess.
My photo was not accepted, however I received info: "Hey, check ALL data you provided.'
Couldn't you clearly state: hey, this needs to be changed / reuploaded?
20 April 2026
Reply from UK ETA Online
Dear Agata,
Thank you for your feedback—we truly appreciate you taking the time to share your experience.
We understand how the message you received may have felt unclear, and we agree that more specific guidance would have been helpful. Your suggestion about clearly indicating what needs to be corrected or reuploaded is valuable, and we will work on improving our communication to make the process more straightforward for all users.
That said, we’re happy to inform you that we have successfully received your photos, and your application has already been approved. All the relevant details and next steps have been shared with your registered email address, so please take a moment to check your inbox (and spam/junk folder, just in case).
If you have any further questions or need assistance, feel free to reach out—we’re here to help.
Kind Regards,
UK ETA Online
Beware of hidden fees
This site takes advantage of distracted and unaware people. You starr the process always with the indication that the ETA will cost around 23€. Every step of the process shows that amount as the amount to pay, so when you arrive to the payment, you expect to pay that, but no... you need to scroll to the end of the page to see that in reality they will charge you another 99€ on top of the normal fee that you would pay if using the government site. On top of that I have no idea what they will do with my photo and passpprt. I got tricked into this, but hopefully this review will prevent others from being tricked as well.
PS. I did this whole process for my wife, so it's normal that you will not find my name in your records.
16 April 2026
Unprompted review
Reply from UK ETA Online
Dear Gonçalo,
We are sorry you had this experience with our service. We do mention that we provide several value-added services in addition to the core ETA service which is the reason there is an additional charge. We take all reviews seriously and always want to address customer concerns. However, we have no record of any interaction or registration with this individual listed. If this was a genuine experience, we’d love to make things right—please reach out to us directly.
Kind regards,
UK ETA Online Support
Warning against using UK ETA Online
Warning against using UK ETA Online
They charge €198 to help with the visa application.
18 April 2026
Unprompted review
Reply from UK ETA Online
Dear allan,
Thank you sincerely for your thoughtful and encouraging feedback. It truly means a great deal to us that you took the time to share your experience.
We are absolutely delighted to know that our service met your expectations. At our organization, we continuously strive to uphold the highest standards of quality, care, and consistency, and your kind words reaffirm that we are on the right path.
We look forward to the opportunity of welcoming you again and exceeding your expectations even further. Should you need any assistance in the future, please feel free to reach out—we are always here for you.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Guilherme,
Thank you for your kind feedback! We’re glad to hear that your experience was fast, simple, and clear. Making things easy to understand and efficient for our users is always a top priority, so it’s great to know we’re meeting that goal.
If there’s ever anything we can improve or add to make your experience even better, we’d love to hear your thoughts. Thanks again for taking the time to share your review!
Kind Regards,
UK ETA Online Support
The site was very easy to use and fast…
The site was very easy to use and fast response also
16 April 2026
Reply from UK ETA Online
Dear Bibi,
Thank you for your wonderful feedback! We're really pleased to hear that you found the site easy to use and experienced fast response times. Creating a smooth, user-friendly experience along with quick performance is something we continuously work on, so it’s great to know it made a positive difference for you.
If you ever have suggestions on how we can make your experience even better, we’d love to hear them. We truly appreciate your support and look forward to serving you again!
Kind Regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Adrian,
Thank you for your kind feedback. We’re delighted to hear that you found the process straightforward, easy, and fast. Our goal is always to provide a clear and efficient experience so customers can complete their applications without any unnecessary complications.
We truly appreciate your support. It’s great to know that your experience reflected the simplicity and speed we aim to deliver. Thank you for choosing our service.
Kind Regards,
UK ETA Online Support
I ordered a visa for the UK
I ordered a visa for the UK, paid 122.35 euros, never received a confirmation email, never received an email that my visa had been processed. I immediately requested to cancel my visa application, but received no response from UK ETA online. The excessive fees they charge have been deducted from my credit card. All of this seems like fraud.
UK ETA online has charged my credit card but no visum recieved, I have send them a message again
14 March 2026
Unprompted review
Reply from UK ETA Online
Dear E.v.M,
We’re sorry to hear about your experience and appreciate you reaching out. After checking our database, we were unable to find a recent purchase or registration under your name. Please send us your order number or more information about your visit, and we’ll gladly review the matter in detail.
You can share your details via WhatsApp or through our contact form, and our support team will be happy to help.
Kind Regards,
UK ETA Online Support
Reply from UK ETA Online
Dear SANTIAGO,
Thank you for your feedback! We're glad to hear you found our service quick and clear—that’s exactly what we aim for.
We understand your concern about the rush charges. These fees are applied when expedited handling is required to prioritize and deliver results within a shorter timeframe. That said, we appreciate you pointing it out, and we’re always evaluating our pricing to ensure it remains fair and transparent.
Your input helps us improve, and we hope to serve you even better next time!
Kind Regards,
UK ETA Online Support
fast and easy
15 April 2026
Reply from UK ETA Online
Dear Agapi,
Thank you so much for your wonderful review! We truly appreciate you taking a moment to share your experience with us.
We’re especially happy to hear that you found everything “fast and easy.” That’s exactly what we aim for—making things simple, smooth, and stress-free for every customer. Your feedback reassures us that we’re on the right track and motivates our team to keep delivering the same level of service every time.
If there’s ever anything more we can do to make your experience even better, please don’t hesitate to reach out. We’re always here to help and continuously looking for ways to improve.
Thanks again for your support—we look forward to serving you again soon!
Kind regards,
UK ETA Online Support
It was fun and easy
It was fun and easy. It got accepted very fast and I didn’t have much trouble doing it. People from support were really nice and helped me.
15 April 2026
Unprompted review
Reply from UK ETA Online
Dear Ondrej,
Thank you for sharing your experience! We’re glad to hear that you found the process both fun and easy to complete. It’s great that everything went smoothly and your submission was accepted quickly without any hassle.
We also appreciate your kind words about our support team. Providing helpful and friendly assistance is something we truly value, and it’s wonderful to know they made a positive impact on your experience.
Your feedback means a lot to us and motivates us to keep improving. We hope to continue offering you the same level of ease and support in the future!
Kind regards,
UK ETA Online Support
The process was easy to follow and…
The process was easy to follow and everything was explained clearly. I received my ETA on time and didn’t run into any issues along the way.
5 March 2026
Reply from UK ETA Online
Dear Shane,
Thank you so much for your kind words! We’re really glad to hear that you found the process easy to follow and that everything was explained clearly along the way. Providing a smooth and transparent experience is very important to us, so it’s great to know we met your expectations.
We’re also pleased that you received your ETA on time and that everything went without any issues—that’s exactly the kind of experience we strive to deliver every time.
If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We truly appreciate your feedback and look forward to serving you again!
Kind Regards,
UK ETA Online Support
Beware of hidden costs
Beware of hidden costs! I applied for—or wanted to apply for—an UK ETA and agreed that the provider would deduct 23 euros from me. However, an additional 99 euros were deducted. I was neither aware of these hidden costs nor did I consent to these charges.
They now charged me with 122€ for an ETA worth 23 €.
14 April 2026
Unprompted review
Reply from UK ETA Online
Dear Martin,
We’re sorry if there was any confusion regarding our services. In addition to the standard ETA, we provide several value-added services, which is reflected in the additional fee. The fee covers our premium value-added services, including:
#Real-Time Monitoring
#Expert Application Review
#Facilitated photo submission
#Automatic Discrepancy Handling
#Faster Processing
#100% ETA Application Approval Guarantee
We can see in our system that your application was successfully approved. Our team continuously monitored and reviewed your submission to ensure a smooth and timely process from start to finish.
Also we checked records in our system and there is no record of you contacting us for information regarding charges or requesting a refund.
If you reach out to our support team, we’ll be happy to review your case and arrange a refund if applicable.
Kind regards,
UK ETA Online Support
The bad: hidden cost, the good: quick refund
The bad:
They advertised a UK ETA for euro 24, then when I applied and wanted to pay they charge $143
There is a hidden charge of $99 for processing,
When I press cancel, they charged my card anyway.
The good:
when I wrote a mail in contact form, I get refund in 5 minutes, Great service
13 April 2026
Unprompted review
Reply from UK ETA Online
Dear Remco,
We’re sorry to hear that there was some difficulty understanding the value-added features included in our service. We always aim to be transparent about what we provide. The fee covers our premium value-added services, including:
#Real-Time Monitoring
#Expert Application Review
#Facilitated photo submission
#Automatic Discrepancy Handling
#Faster Processing
#100% ETA Application Approval Guarantee
We can see in our system that we have already refunded your order as per your request. If you need any further assistance with your refund or any other information regarding your order, please feel free to reach out our support team will help you.
Kind regards,
UK ETA Online Support
DO NOT USE THIS WEBSIDE
My 18-year-old son has planned his first trip and holiday on his own—to England. He wanted to apply for a visa himself. During the process, he was charged fees that were not clearly visible at any point. He has also been charged twice, even though he has only received one email and one receipt.
He has now lost all the money he was supposed to use for his first holiday. There is no help to be found in customer service. He is requesting a refund—for both charges!!!!!
He has already contacted you himself.
If this results in my son being scammed, you can expect me to contact you every day and leave reviews wherever possible.
I hope for a quick response and proper customer service???
Thank you.
10 April 2026
Unprompted review
Reply from UK ETA Online
Dear Louise,
We’re sorry to hear about your experience and appreciate you reaching out. After checking our database, we were unable to find a recent purchase or registration under your name. Please send us your order number or more information about your visit, and we’ll gladly review the matter in detail. You can share your details via WhatsApp or through our contact form, and our support team will be happy to help.
Kind regards,
UK ETA Online Support
Be aware of extra fees!!!!
Wow… this is what I was charged:
Government Fee: EUR 23.85
Processing Service Fee: EUR 99.0
Total Charged: EUR 118.85
This wasn’t displayed anywhere else on the website. I have tried asking for a refund, but the support don’t answer my message clearly.
10 April 2026
Unprompted review
Reply from UK ETA Online
Dear Leus,
We’re sorry to hear about your experience and appreciate you reaching out. After checking our database, we were unable to find a recent purchase or registration under your name or the details you shared with us. It seems you have used other website or platform to apply for ETA.
If you require any further assistance or have additional questions, please feel free to reach out to us at any time. We are always here to help.
Kind Regards,
UK ETA Online Support
Scam Website
Careful — this is a scam website.
I applied for an ETA visa through “UK ETA Online Application” on 30th March and paid £94, only to realise 30 minutes later that they were not the official government website.
I then applied myself through the official UK ETA website (gov.uk) for £16 and received my ETA within 30 minutes.
I requested a refund from UK ETA Online on 30th March and again on 1st April, but they ignored my requests.
They later somehow accessed my application on 7th of April (for the application I've previously submitted myself), and falsely claimed they completed it, and charged me £94 for something I did myself.
Be careful — this is a scam.
30 March 2026
Unprompted review
Reply from UK ETA Online
Dear Kevin,
We’re sorry to hear about your experience and appreciate you reaching out. After checking our database, we were unable to find a recent purchase or registration under your name or the details you shared with us. It seems you have used other website to apply for ETA.
If you require any further assistance or have additional questions, please feel free to reach out to us at any time. We are always here to help.
Kind Regards,
UK ETA Online Support
Absolute disgrace. Hidden 100 euro fee
Absolute disgrace. They suddenly charge a 99 euro fee for service which is exactly the same service as the official .gov does. It says no hidden cost but this is never revealed until you're about to pay. Sadly, I saw it after I confirmed payment. I have just ordered a refund. You should be ashamed of this and change it what the hell is a 99 euro service? Are we insane?
10 April 2026
Unprompted review
Reply from UK ETA Online
Dear Nicolas,
We’re sorry to hear that there was some difficulty understanding the value-added features included in our service. We always aim to be transparent about what we provide. The fee covers our premium value-added services, including:
#Real-Time Monitoring
#Expert Application Review
#Facilitated photo submission
#Automatic Discrepancy Handling
#Faster Processing
#100% ETA Application Approval Guarantee
After checking our database, we were unable to find a recent purchase or registration under your name. Please send us your order number or more information about your visit, and we’ll gladly review the matter in detail. You can share your order details via Contact form and our support team will get in touch.
Kind regards,
UK ETA Online Support
Fraud!
Fraud!
Added "service fee" 99 euros.
Transaction is confirmed automatically! Be aware!
You get nothing!
10 April 2026
Unprompted review
Reply from UK ETA Online
Dear Reimo,
We sincerely apologize for any confusion regarding the additional fee. The fee covers our premium value-added services, including:
#Real-Time Monitoring
#Expert Application Review
#Facilitated photo submission
#Automatic Discrepancy Handling
#Faster Processing
#100% ETA Application Approval Guarantee
We can see in our records that your application has been already cancelled and refund is initiated from our end. If you need any further assistance please feel free to reach out, our support team will help you.
Kind regards,
UK ETA Online Support
Easy to use.
10 April 2026
Unprompted review
Reply from UK ETA Online
Dear Boris,
Thank you for taking the time to share your feedback with us. We’re truly delighted to hear that you found our product easy to use. Providing a seamless, intuitive, and user-friendly experience is one of our top priorities, and it’s incredibly rewarding to know that this has been reflected in your experience.
Our team works hard to design features that are simple to navigate while still being effective and reliable, so your positive comment reassures us that we’re on the right track. We believe that ease of use plays a crucial role in delivering value, and your feedback motivates us to continue refining and improving every aspect of our product.
Thank you once again for your support!
Kind regards,
UK ETA Online Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.