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UK Debt Expert Reviews 

3,400
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,345 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and helpfulness, making them feel supported and understood. Many people highlight the exceptional customer service, noting that agents are knowledgeable, patient, and explain options clearly without pressure. The overall service is frequently described as outstanding, with reviewers appreciating the efficiency and ease of the process, which helps alleviate stress. However, some customers also noted issues with contact, specifically mentioning instances where staff were forceful or spoke too quickly, requiring information to be repeated.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their patience, understanding, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents for their patience, understanding,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and professionalism of staff.... See more

User experience

Customers consistently note positive experiences with user experience, often feeling relaxed and supported... See more

Customer communications

Consumers find contact to be ambiguous, with many initially dreading making the call or finding it daunting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can finally breathe a sigh of relief! After months of sleepless nights, scrimping pennies, asking friends and family to borrow money, avoiding calls and dreading the postman, I can finally see a li... See more

Company replied

Rated 5 out of 5 stars

Michal the agent was experienced, knowledgeable and extremely patient, all was discussed in a manner that we could understand and follow. Different options/solutions given to choose the one that... See more

Rated 5 out of 5 stars

Really grateful for all the help Paul gave me with consolidating my debts. He made the whole process much less stressful and was always helpful and easy to talk to. Even months later, he still replies... See more

Company replied

Rated 5 out of 5 stars

Very professional and supportive. Went through everything and helped with explaining all options. No pressure to decide what option best suited my situation. Knowing the there is someone there took th... See more


Company details

  1. Debt Relief Service
  2. Credit Counseling Service

About UK Debt Expert

Written by the company

Get help to deal with your debt

How much debt do you have?

Whether you’re falling behind on payments or struggling to get credit, our advisors can help you explore the right way forward.

We help those who:

  • Are falling behind on bills
  • Struggle to get credit
  • Can’t get a consolidation loan
  • Feel stuck making minimum payments
  • Want to stop creditor contact

About UK Debt Expert

Written by the company

When it comes to debt, you want to speak to an expert. Our advisors will take the time to understand your situation and guide you through the debt help process. We’ll explain the pros and cons of each option, including any risks, costs, and how your credit file may be affected, so you can make a fully informed decision about what’s right for you. At UK Debt Expert, we’ve supported thousands of people in exploring debt solutions tailored to their circumstances and we’re here to help you do the same.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.9

All reviews

(3,400)

2,150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Connor was my representative

Connor was my representative, and he was fantastic. I’d been burying my head in the sand for a long time because I didn’t want to discuss my finances. However, speaking with Connor was incredibly easy. Even though it’s a difficult time, he had me smiling and laughing throughout the conversation. He’s a genuinely great guy and is a real credit to the company. He definitely deserves a pay rise!

14 July 2026
Rated 5 out of 5 stars

No pressure

Chris was upfront about my choices and always asked my thoughts about options. I didn't feel pushed into anything. Communication was great too.

8 July 2026
Rated 5 out of 5 stars

Michal was extremely supportive

Michal was extremely supportive, patient, and clear throughout the entire process. He took the time to ensure I fully understood everything before finalising my IVA. His guidance and professionalism made the process much easier, and I am grateful for the support provided in helping me take control of my finances and work towards clearing my debts.

8 July 2026
Rated 2 out of 5 stars

I ended up going with the trust deed…

I ended up going with the trust deed but when I told the agent on Friday I would like a day to decide. She was actually raising her voice and being pretty forceful with the sales. I understand the importance of this job but her behaviour was really unacceptable and nearly made me not get the help I need.

3 July 2026
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Reply from UK Debt Expert

Thank you for your review. I am sorry to hear that you are not happy with the service you have received. We'd like the opportunity to resolve any issues you are experiencing; therefore, your details have been passed to our management team and someone will be in touch with you directly.

Rated 5 out of 5 stars

Such a great company to deal with

Such a great company to deal with, easy and straightforward, my advisor Claire was a pleasure to deal with, I wasn't pressured at all and it made me feel important, highly recommended, if you get Claire then there is no worries.

6 July 2026
Rated 5 out of 5 stars

Very professional and supportive

Very professional and supportive. Went through everything and helped with explaining all options. No pressure to decide what option best suited my situation. Knowing the there is someone there took the overwhelming pressure off me and understand allowed me to breathe.

1 July 2026

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