UK Bathroom Store Reviews 

5,720
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 382 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, such as bathroom fittings, often noting their solid construction and appealing design. Many highlight the efficient and prompt delivery service, with items arriving quickly, well-packaged, and frequently ahead of schedule. Reviewers also appreciate the knowledgeable and helpful customer service, described as efficient and supportive. However, some customers noted occasional product issues, including items arriving damaged or not meeting expectations for size, color, or material. A few others also experienced delivery delays, insufficient communication, or problems with drivers not assisting with heavy items upon arrival.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the good quality, sturdy nature, and... See more

Delivery service

Consumers generally report positive experiences with delivery service, frequently highlighting quick and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products as great, sturdy, and... See more

Order

Users describe positive interactions with order, frequently highlighting the ease of placing orders and the... See more

Service

People report positive experiences with service, often highlighting the ease of processes like returns and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was a little dubious as buying from a big national store that quality would be low but it’s great. Same make as our local builders merchants and half the price as in their catalogue ( although they d... See more

Rated 5 out of 5 stars

Just bought an upmarket Heritage loo seat from this company at a sensible price and received delivery the next day. All perfect. I was a little bit concerned because reviews on Google were not goo... See more

Rated 5 out of 5 stars

UK Bathroom Store was able to supply an out of production V&B toilet seat at a reasonable price which saved me searching for a compatible model or replacing my toilet furniture. It was subject to a 4... See more

Company replied

Rated 5 out of 5 stars

Great company with great prices. We ordered a high quality basin and were a bit worried about it being delivered in one piece, having had bad experiences with other retailers in the past. It arrived p... See more

Company replied



Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Radiator Shop
  4. Shower Door Shop

Written by the company

UK Bathroom Store have been providing UK homeowners and the trade with the best in bathrooms, bathroom suites, showers, taps, furniture and bath accessories for over a decade. Our staff have over 50 years combined bathroom industry experience and are waiting to take your call on 01524 841087 to discuss how we can help you get the perfect bathroom or the product you need.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(5,720)

378 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was very straight forward

It was very straight forward. I needed a replacement toilet seat and bamboozled by the variety available. The process and information made purchase very easy.

30 January 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Many thanks for the kind review.

Rated 4 out of 5 stars

AWAITING OUTCOME

Toilet seat arrived very promptly, well packed and in excellent condition. There is a problem in that the fittings were not included. The company responded promptly and is chasing this up. I await the outcome.

30 January 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Many thanks for the kind review.

Rated 5 out of 5 stars

Competitive pricing and sensible…

Competitive pricing and sensible shipping cost. I bought a small washroom basin from UK Bathrooms and it was well packaged and delivered by DPD in good time. An alternative supplier for the same basin (which cost £104) quoted £89.95 to ship. Thank you UK Bathrooms.

22 January 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

We try and be as competitive as we can be, glad we could help.

Rated 3 out of 5 stars

My order was not delivered to my home

My order was not delivered to my home. I had to go to the care home on Oaklands to collect it.

13 January 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Hi, I have tracked your order and can see the courier left this on top of the wheelie bins around the back of the property as requested, if this is not the case then can you please get in contact with our team for us to look into for you.

Rated 5 out of 5 stars

Brilliant customer service

I placed a large order with a lot of items from Crosswater that were on backorder. Aaron was absolutely brilliant at keeping me updated along the way and arranging for items to be shipped as soon as they were available, across multiple deliveries.
I'll stick to ordering from UK Bathroom Store for my next bathroom refurb.

8 January 2026
Unprompted review
UK Bathroom Store logo

Reply from UK Bathroom Store

Glad to know we would help, we do have an amazing team !

Rated 5 out of 5 stars

Great all round!

Quality product at a competitive price, very well packaged and delivered quickly. What more can you ask?

23 January 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Many thanks for the kind review.

Rated 4 out of 5 stars

IMEX ALMA WRAP OVER QUICK RELEASE TOILET SEAT

Nearly the same as my original toilet seat but not quite else I would have rated it 5 stars. I had to change the pins from the original ones to the ones provided. The disc do tend to move about slightly and the seat itself is ever so slightly smaller.

23 January 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Many thanks for the kind review.

Rated 5 out of 5 stars

Quick

Quick, reliable, worth of the purchase

20 January 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Many thanks for the kind review.

Rated 5 out of 5 stars

We were looking for a solid oak…

We were looking for a solid oak lavatory seat, numerous companies appear to offer them but the UK Bathroom Store not only had them in stock but organised delivery within four days and to top it all they were the cheapest. Excellent service Excellent price

20 January 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Many thanks for the kind review.

Rated 5 out of 5 stars

A good experience

Very pleased with this shopping experience. Items delivered on time and as described.

15 January 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Many thanks for the kind review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look