Yard Force UK Reviews 338

Had robot mower repaired under warranty last year. To be fair that was fairly efficient. When it came back the wifi connection wouldn’t work. Had ongoing emails with their customer support but then they stopped responding. As I needed to use it after the winter I’ve tried calling (but they refuse to take incoming calls which is a red flag) and their recorded message says to use their web chat. Tried that and they don’t even answer after half an hour I gave up.

Had a problem with a lawnmower battery . Got excellent response from Nicky in Customers service department . Emails answered immediately and replacement part ordered and despatch cofirmed

Bought the 37 cm lawmower during lockdown - nice to use but grass box kept falling off. Eventually sent box back and they widened the bracket width to what it should have been when I got it. Fine. Then bought the larger 46cm but self-propulsion failed numerous times, sent it back twice (huge hassle as no box provided), and now left with no bracket to fix the handle to so can't use it. Customer service sluggish throughout and has to be chased all the time. I have given up. Changed lawnmower to Worx. Other Yardforce products I have are fine though, so it's just been the lawnmowers I've struggled with. Wish they had more responsive customer service.

UPDATE
Today I received a replacement part, but unfortunately it was the wrong part... not the U-shaped bar I need, which is missing, but another set of handles (which I already have).

Bought a lawnmower from yard force, struggling with the battery so I rang customer service and got no help and they even told me that it was not their product, what a horrible customer service and I will never buy from this terrible company again,

Bought a cordless battery operated lawn mower, have done the first cut of the year and I’m well pleased with the performance of the mower and battery. Let’s hope I have a long and reliable experience with my mower. First impressions are looking good.

Bought a Yard Force Chordless Lawnmower from Amazon in 2023 which was great at first but it started cutting out straight away whenever I used it. I gave it another go last week (March) on a rare dry day to try and get a cut in before the spring but the problem persisted.

I contacted support and they arranged to have it picked up and assessed for repair. It turns out the battery is faulty and they've replaced it and sent the lawnmower back. Customer service has been absolutely fantastic from start to finish.

I purchased a yardforce petrol self propelled mower from Argos two years ago, had a fault on it recently but yardforce sent everything to check, and also a link to book a return if couldn't fix it, customer services was brilliant , luckily got the mower sorted and it's up and running again , giving the fact the company gives a 2 year guarantee plus an extended 1 year on top of that for this mower is value for money. Very happy with their service.

Absolutely love my robotic yard force mower, it saves me such hard work, and lovely to come home and it is all done for you.

My father bought a lawnmower from Yard Force and it would not start. Sadly, he passed away shortly afterwards but Yard Force's customer services were appalling and made it extremely difficult to claim a refund or replacement. A year later, I have managed to diagnose that the fault was with the original factory setup, which meant that the spark plug would not spark. This is basic quality control and inexcusable as is the dimwitted approach of their customer service. I will never buy anything from this company again.

The company appear in many YouTube videos to imply that these power washers are made in the USA however they are Chinese made.
The product is ok but definitely not the best quality. Not had to contact customer ser

So the battery on my lawnmower failed. It is a few years old, so I can forgive that. The 5 stars is for the customer service, refreshingly they genuinely seemed to care. The response was fast, polite and thorough.
Alex took all my details and I was disappointed to find that new batteries were out of stock. However next day I was contacted by Nicky (CS Manager), who had looked into my problem, found a solution and had an alternate battery added to the website on the same day.
Just very nice to receive such a prompt, efficient response (and get my mower working again - it's a decent mower, lower price bracket but effective). Thank you!

Clam numbers 53035 hi thank you very much the service was great and the communication was very good and the service was great response was very good and the part is being delivered soon than you Tony Crosby

Purchased a cordless power washer but unfortunately it was faulty. Contacted Yard Force Customer Support (Nicky) and she agreed immediately to provide a replacement. This is the sort of quick response that customers want and I was delighted.

I'm not the person to waste time writing reviews but I think this warrants it as I emailed the customer services to source a part for the gr40 electric chainsaw,they was very quick,helpful and understanding.
The part I needed was not something they do separately and they are not easy to find(oil pump T88) THEY ARE SENDING A NEW UNIT OUT INSTEAD,new parts all around can't be bad. Definitely a 5* after service so buy with confidence knowing your looked after! Thanks

Good product, especially for the price. I alrrady have a mower and blower. Very quick delivery as well. Great looking equipment. Thanks

I had a problem with the battery on this item. I contacted Yardforce, their response was immediate, a replacement battery was sent out within 24 hours. Excellent service, I would wholly recommend, thanks to Hugo and Nicky for their fantastic help.

Very quick response to my email and the matter dealt with within 1 hour of giving details. Nicky absolute star.

Fast response to my issue and everything sorted out quickly to my complete satisfaction.

There is no one answering the phone on either Sales line 1 or Technical line 2. I would strongly recommend you don’t buy any of their products. Our lawnmower is still in warranty but can’t get anyone to answering the phone. The battery won’t recharge and after viewing other people’s reviews they must know they have a problem with their cordless lawnmowers 😡 well eventually someone answered the phone 🥳 they came back to me and told me my battery was not covered under the 12 month warranty and as a gesture of goodwill they would take a percentage off, but I had paperwork for 2 years warranty. In the end I said I would pass all the paperwork to The Office of Trading Standards. In a couple of hours I received a phone call stating the battery would be free of charge. Still not good customer service, now twice this company now emailed me asking me to amend my rating on them. Well I spent a whole day trying to resolve this issue and it was a good job I kept all the paperwork with the warranty as well because I would have been out of pocket. So my rating stays at a one star rating 😡

Tried to register my 2+1 warranty on Yardforce web site 4 or 5 times. Nothing happened. Tried to contact their customer relations department again no contact or able to query if my guarantee has been registered or not. Hopeless support. I purchased my mower through Homebase. Contacted Homebase customer service about problem. Homebase most helpful simply confirmed product was covered with 2 year warranty and to contact them if I had a problem.
Having submitted a 1 star review initially, I received next day immediate contact from Yardforce Customer Service who apologised and registered my 3 year warranty. Appears they were having some IT problems. Thank you.