Fantastic biscuits and genuinely good for them. Virbac has been incredibly helpful. We originally ordered through our vet but now buy directly. Our kittens absolutely love these, and as they got a l... See more
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Review summary
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First time customer due to local vet no longer supplying the dog food I need. Items were ordered easily online and were delivered really quickly and well packaged. I've set up an 8 week timed deliver... See more
Company replied
I’ve been using Virbac HPM Veterinary Dietetic (Hypoallergy A1 Insect and A2 Fish) for a while now, and I am genuinely impressed. The quality of Virbac products is consistently the highest on the m... See more
Foods to feed every kind of dogs from digestion problems to age related etc, with biscuits or moose pouches, good quick service. Ordering made simple, can pause orders or bring them forward.
Company replied
Company details
Written by the company
Advancing the health of animals with those who care for them every day, so we can all live better together. This is our purpose. Established by vets, dedicated to animal health In 1968, Pierre-Richard Dick, a vet from Nice, drew upon his training at the Pasteur Institute, an internationally renowned centre for biomedical research, and founded Virbac. His desire was to provide vets, farmers and pet owners worldwide with a set of innovative solutions to fight and protect against animal diseases. More than 55 years later and we remain an independent business. Supported by a team of in-house vets, we're moving forward together to shape the future of animal health. As animal health experts we know that nutrition is a pillar of preventive medicine and an essential means of ensuring good pet health. So, our vet nutritionists formulated VETERINARY HPM® to be high in protein, low in carbohydrates and packed with nutritional benefits that promote the health and quality of life of our pets. Our range of dog and cat healthcare products provide owners with solutions for their pets' everyday needs. Whether it’s dental care, joint support, hygiene or calming solutions, we’ve got you and your furry companion covered. We don’t just talk a good talk, our products are award-winning too!
Contact info
United Kingdom
- webshop@virbac.co.uk
- uk.virbac.com
4.7
Excellent
398 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Value for money
Quick delivery and a good price will definitely order again when my dog needs more
17 January 2026
Reply from Virbac UK Webshop
Dear Sue,
We truly appreciate your feedback.
There’s nothing better than knowing your dog is well-fed and you’re happy with the value. We’ll be ready and waiting with another speedy delivery whenever you need us!🐶
Subscription changes difficult
I have a subscription with you, which was initially a really convenient way to buy my dog’s food. However, she doesn’t get through the food as quickly as I thought she would. I am a terrible estimator! I have tried several times to change my subscription and each time the webpage times out. I will be calling to do this this week but am disappointed it’s such a difficult process.
3 February 2026
Reply from Virbac UK Webshop
Dear Karen
Thank you for your honest feedback.
We're so sorry for the technical issues you have faced while updating your subscription.
Our customer service team is available to help. Please give us a call at your earliest convenience and we'll get it sorted.
Very Pleasant Company
Very nice Company to deal with, prompt service and it works out better to buy direct.
2 February 2026
Reply from Virbac UK Webshop
Dear Julie,
Thank you for your lovely review. We’re thrilled to hear you’ve had such a positive experience dealing with us directly.
Reply from Virbac UK Webshop
Dear Ian,
That's great to hear! We're thrilled you found our website easy to use. We've put a lot of effort into making it as straightforward and user-friendly as possible, so your feedback means a lot to us. Thank you for letting us know.
quick service for my first time use
quick service for my first time use. Will comment again when my subscription service kicks in!
12 January 2026
Reply from Virbac UK Webshop
Hello,
A warm welcome to Virbac!
We are delighted that your first order was a success. Having you join our subscription service is fantastic, and we are committed to providing a seamless experience for you and your cat🐱
We look forward to your next update!
Prompt delivery in recyclable packing
12 January 2026
Reply from Virbac UK Webshop
Dear Tony,
That's great to hear!
We're really glad your parcel arrived safely and that you're happy with it. Thanks so much for letting us know!
Fantastic food
High protein biscuits that my cat loves. And also my dog loves his senior version. I tried to transition them both slowly as I was worried they’d get bad tummies. Both of them rooted out the new biscuits and left the old ones they didn’t get bad tummies tho. When my kitten is neutered he will be going on the junior version Merlin my shepherd is 12 years old and looks fab on this food and Ebony my cat is so soft and shiny
12 January 2026
Reply from Virbac UK Webshop
Hello Sarah,
Thank you for your lovely feedback.
It is great to hear that both Merlin & Ebony transitioned really well onto VETERINARY HPM and they love the product.
We look forward to welcoming your kitten to the Virbac family when the time comes!🐱
Diabetic and weight loss cat food
Cats love 99.99% of their diabetic and weight loss one of them keep spitting and refusesing to eat a specific pellet other than that service is super
12 January 2026
Reply from Virbac UK Webshop
Dear John,
Thank you for your five star review.
We're thrilled to hear your cats are loving VETERINARY HPM and that you've had such a great experience with us.
Reply from Virbac UK Webshop
Dear Tracey,
Thank you for your review. We are delighted to hear that your kitten is enjoying VETERINARY HPM.
Quick and efficient ordering/delivery…
Quick and efficient ordering/delivery of Virbac which is perfect for my diabetic dog
30 January 2026
Reply from Virbac UK Webshop
Dear Michael,
Thank you for your feedback. We're so pleased we could get your order to you quickly and efficiently.
Reply from Virbac UK Webshop
Dear Janice,
Thank you for the feedback. That's wonderful to hear. We have worked hard to make our website as user friendly as possible, so your feedback truly means a lot to us.
Reply from Virbac UK Webshop
Dear Sheena,
We're so glad we could get your order to you quickly.
Thank you for your feedback.
Order came as usual on time
Order came as usual and bang on time, only thing we didn’t get the free treats this time
27 January 2026
Reply from Virbac UK Webshop
Dear Paul,
Thank you for your lovely feedback. We're so pleased to hear that your order arrived on time. Our Movoflex promotion has officially come to an end. If your dog is missing them, the good news is you can find them available for purchase on our website!🐾
Reply from Virbac UK Webshop
Dear Donna,
Fantastic to hear you had such a positive experience with us. Thank you for sharing your feedback.
Efficient service provided next day…
Efficient service provided next day delivery for my purchase
29 January 2026
Reply from Virbac UK Webshop
Dear Helen,
Thank you for the five star review.
Speedy delivery is what we aim for! We're so glad you're happy with the service.
Reply from Virbac UK Webshop
Dear Mr Allen,
Providing a seamless and speedy delivery service is a top priority for us. We appreciate you taking the time to share your experience with us!
Great experience because I know the…
Great experience because I know the order will be delivered very quickly. Thank you!
28 January 2026
Reply from Virbac UK Webshop
Dear Marie- Antoinette,
It's fantastic to hear you had such a positive experience with us!
Thanks so much for sharing your feedback.
Ordered Virbac Dried Dog Food 'G'…
Ordered Virbac Dried Dog Food 'G' Sensitive, have bought the product before for my female GSD, it really suits her gut and is good quality food. The order is always delivered as indicated.
27 January 2026
Reply from Virbac UK Webshop
Dear Janetta,
We're so glad to hear your GSD is thriving on our Digestive Support food, there is nothing better than knowing a pet is happy and healthy.🐾
We’re also pleased that our delivery service continues to meet your expectations. Thank you for sharing your experience.
Reply from Virbac UK Webshop
Dear Uma,
Thank you for your lovely feedback. We're so happy to hear that your cats are enjoying VETERINARY HPM!🐱
It’s also wonderful to know you had a great experience with our Customer Service Team. We're always here to help.
Fantastic product
Fantastic product, excellent communication, service & delivery but above all my fussy elderly pointer has benefited enormously from the Hypoallergenic kibble with no more tummy problems - most of all he loves it!
26 January 2026
Reply from Virbac UK Webshop
Dear Elizabeth,
This is such wonderful news!
We are thrilled to hear that our Hypoallergy range has made such a positive difference for your elderly Pointer. Knowing he is feeling better and enjoying his meals again truly makes our day🐾
Thank you for your kind words.
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