The flow of these pieces is incredible. I realized everything I bought was from the Yggdrasil collection—it seems to really vibe with me! The attention to detail, craftsmanship, and fabric quality t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just received my second order from Toonzshop. Once again, every item was made with comfortable quality material and looked just the same on me as it did on their models of similar build. I love the... See more
First Time ordering & super pleased with how everything turned out. The clothig designs are whimsical and fit the forest elf -vibe I was going for. Delivery was fast and reliable. Will definitely orde... See more
Was concerned about ordering the correct size on leggings and a dress. In very short time I got the precise measurements for 3 different sizes in an email. All my questions were answered and I ord... See more
Company details
Written by the company
Welcome to Toonzshop’s atypical world, a shop conceived and created by enthusiasts of the alternative world. Here you'll find original clothing with extraordinary designs. Driven by a responsible business ethic, Toonzshop brings together designers and independent brands that offer custom-made outfits in a variety of styles: from Bohemian and Fairy to sometimes Medieval, Steampunk or Rock-Goth, and of course, with Psytrance inspiration.
Contact info
45 Route de la Cassette, 86000, Poitiers, France
- +335 49 43 61 32
- contact@toonzshop.com
- uk.toonzshop.com
4.7
Excellent
6K reviews
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Great company
Everything worked as it should. Good website, nice and realistic pictures, easy to use and fast service.
13 February 2026
More than expected
Fast delivery. Correct size by the instructions. Amazing artwork dress 🤩
13 February 2026
Absolutely love these designs...
At first I was a little hesitant about ordering clothes from outside of the UK but I needn't have worried. I followed the sizing guide and all items I received fit perfectly. I love the design of the clothes, it's great to be able to wear something different and the clothes themselves have had many compliments. Delivery was quicker than expected too. I will have no hesitation in placing future orders. Overall, a great experience!
9 February 2026
Again I received good clothes
Again I received good clothes - and they arrived quite fast. My only wish is that there would be more colours in some styles.
2 February 2026
I am truly surprised by the quality of…
I am truly surprised by the quality of those clothes. It’s incredible! They look better love then in pictures which is rarely the case. I am in love with them. Ordered infinity jumpsuit, two tops and leggings and I will order again. Order was shipped to Poland, I waited maybe a week. Overall great experience?
17 February 2026
Unprompted review
Excellent shop x Beautifully crafted…
Excellent shop x Beautifully crafted clothing x Fabulous fit x Thank you x One Love x
9 February 2026
Warm, soft, and stunning
Absolutely love this! -1 star as mine had a small hole which was easily fixable.
30 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I want to return the product
I want to return the product, it doesn’t suit me and it has an awful smell.
I checked out as guest when ordering as it wouldn’t let me register an account.
And now I can’t action a return. I have emailed about it. No reply
4 February 2026
Reply from Toonzshop UK
Hello there :)
I’m very sorry to hear that the product didn’t meet your expectations :(
Just so you know, my colleague Delphine replied on Monday morning with the detailed steps to process your return easily, even if you checked out as a guest. Could you please check your inbox (and spam folder) to make sure you received her message?
Also, I can see in the email you sent to our customer service team that you did not talk about the smell you mentioned in this review. Please feel free to let my colleague know more about it, as this helps us investigate and improve our quality control.
Once again, I apologize deeply.
Have a nice day,
Constance.
Received a jumper with a BOGEY on it
Received a jumper with a BOGEY on it - as much as I wish I was joking, I am not. Somebody has clearly tried this item on before and returned it after (I would hope involuntarily) wiping their nose on it, tag missing and all, and it must have slipped through the checks and ended up with me, yay. Since I am not particularly keen on removing strangers nasal discharge (let alone for health and safety reasons), I tried to get a returns label from this company, but they seem to be in no rush to even reply to my email. Not a pleasant experience.
5 February 2026
Reply from Toonzshop UK
Good morning there,
OMG :o I am truly horrified to read about your experience and sincerely apologize for receiving an item in such an unacceptable condition. I totally understand how you feel and how disappointed you must be. This clearly does not meet our quality standards :'(
My colleague Delphine responded on Monday morning and sent you a prepaid return label so you can send the jumper back at no cost (please kindly check your spam folder in case her message landed there).
Please be assured that we are taking this matter extremely seriously and will implement the necessary additional checks to ensure this kind of situation never happens again.
Thank you so much for pointing out this situation and once again, I deeply apologize for it.
Have a nice day,
Constance.
Ewerything was perfect
29 January 2026
Good explanation of clothes and size…
Good explanation of clothes and size guide.
Quick response when contact through
email.
Fast delivery.
Love their clothes!
Never been disappointed in any way ♥️
5 February 2026
All perfect
5 February 2026
Love them!
I got my package really fast and the I'm in love with the products and the creativity put behind them 😍
3 February 2026
Love this shop! 🤩
I’ve ordered quite a few things from Toonzshop. Their clothes are just that bit different from the usual high street shops. Love the leggings I ordered; I get asked where I got them all the time. Toonzshop clothes are well made, easy to order and they were delivered right on time. There’s also no excessive packaging. Love this shop.
2 February 2026
Gorgeous clothes and amazing quality! <3
The flow of these pieces is incredible. I realized everything I bought was from the Yggdrasil collection—it seems to really vibe with me! The attention to detail, craftsmanship, and fabric quality truly stand out.
Shipping was also fast. As a returning customer, I’ll definitely keep buying from them! I love supporting a local small brand that is increasingly invested in fair trade. I’ll be back for more and highly recommend them! <3 Thank you! <3
2 February 2026
Never got a response
Asked to cancel the order because it didn't show duties charged when I placed it. Never got a response from the customer experience and they shipped it anyway.
It's a bummer because I had to pay 1/3 of the price of the garment in duties that I wasn't aware I would be charged.
26 January 2026
Reply from Toonzshop UK
Hello,
Thank you for your feedback, I'm truly sorry for the frustration this situation caused :(
First of all, regarding duties & taxes: on the payment page we have several clearly separated sections (Order summary, Addresses, Shipping method, Duties & Taxes, then Payment). The duties are automatically pre-selected so they can be paid at checkout for a smoother delivery, but it is absolutely possible to uncheck this box. In that case, the same amount will be requested by the carrier upon delivery. These import taxes are set by your country’s government and apply to any parcel coming from abroad; unfortunately this is something we, just like other international brands, don’t have control over.
Concerning your cancellation request, I carefully checked our customer service inbox and couldn’t find any message from you. To reach us, you need to send a new email to commandes@toonzshop.com (replies to the automatic emails won’t arrive to us because they are sent from a no-reply address).
Please feel free to contact our customer care team so we can assist you properly, especially if you would like to arrange a return.
Have a nice day,
Constance.
I love this company their clothing is…
I love this company their clothing is amazing quality
2 February 2026
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