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Tilley Endurables UK Reviews 

626
•
TrustScore 4 out of 5

4.2

Hat Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 116 reviews, reviewers had a great experience with this company. Loyal customers frequently praise the exceptional quality of the products, highlighting durable materials, comfortable fits, and stylish designs that last for many years of regular daily use. Consumers also appreciate the very helpful sizing guides and well protected packaging, ensuring that all ordered items always arrive in pristine and perfect condition. However, some people mentioned issues with delivery times, noting that shipping can occasionally take significantly longer than initially expected. Some reviewers were not happy with customer support, reporting persistent difficulties reaching representatives or receiving timely responses to important service inquiries.

What people talk about most

Product

Customers expressed great satisfaction with the exceptional product quality and perfect fit, highlighting... See more

Quality

Clients share positive opinions on quality, consistently highlighting exceptional manufacturing, durable... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as reviewers frequently report... See more

Order

Reviewers express mixed feelings regarding the order process, with some consumers praising the simple... See more

Customer service

People report ambiguous experiences with customer service, as many consumers highlight appalling support,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only one hat in my size so little choice but that was ok. Delivery a little longer than we are used to these days - 7 - 10 days. Hat itself exactly as described and helped enormously on a long plan... See more

Rated 4 out of 5 stars

I ordered a Tilley hat. I received confirmation of order and money was pending in my account. I did not receive a delivery time or that the order had been dispatched. I waited 2weeks. I ordered aga... See more

Rated 5 out of 5 stars

Whole family love Tilley (Ages 17 -63). Website is attractive and easy to navigate. Amazing deals in sale. Excellently made clothes, great quality and that bit different. Order arrived quickly and ite... See more

Rated 5 out of 5 stars

Having owned an original Hemp hat I wanted something more weatherproof. Bought an all weather TWS1 in black for work (Postman at Royal Mail) and it was wet through in no time. So much for DWP. Severa... See more

Company details

  1. Hat Shop
  2. also in
  3. Clothing Store
  4. Headwear Store
  5. Outdoor Clothing and Equipment Shop

Written by the company

Designed in Canada since 1980. Tilley represents a lifetime investment that's rich with stories that have travelled the globe. True to a time honoured design philosophy, Tilley balances form with function, style with innovation, and gives classics a modern spin. Our products are designed and crafted to withstand the test of time. We thoughtfully select quality materials with features that enhance the outdoor experience. We design locally, and produce responsibly. We exclusively feature Canadian designed headwear and apparel and maintain high standards, at home and abroad. We are committed to sustainability through the use of natural and recycled materials, and sustainable fibers.

Contact info

4.2

Great

TrustScore 4 out of 5

626 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(626)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

On first look hat not in stock so filled in contact request informing me when hat available. Email received, hat ordered and delivered- perfect. Also filled in a contact request for a XL brown cord bucket hat a couple of months ago, any in pipeline?

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Good Quality

Easy to navigate website. Quick delivery and great packaging. The clothes I bought are very good quality. I have purchased previously and will again in the future.

6 January 2026
Unprompted review
Rated 4 out of 5 stars

Speedy delivery.

Speedy delivery, handling of a return could have been better but I suspect volume of sales were the issue.
Hat as described.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Double top

Great web site, and this is the second time in 2 months that I have purchased a hat, so fully able to select the piece of kit, size, colour and style i required. Good time scale and very happy both times.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Catalogue was clear and in order

Catalogue was clear and in order. The hats were not scattered on the page with different colours taking separate pages. Find the hat, check the size and find your colour. Add to basket add discount code if you have one then pay. Simples

19 December 2025
Unprompted review
Rated 5 out of 5 stars

TWS1 All Weather, not so all weather…

Having owned an original Hemp hat I wanted something more weatherproof. Bought an all weather TWS1 in black for work (Postman at Royal Mail) and it was wet through in no time. So much for DWP. Several hours soaked with a headache in cold wintery weather.
Gave it 3 coats of Fabsil Gold spray and its now completely waterproof. I get comments of looking like a cowboy, but it does the job brilliantly. Warm, dry and comfortable. Drawstring stops it blowing off in windy weather. Shame Royal Mail doesn't have one commissioned. With the spray, water just beads off.

28 November 2025
Unprompted review

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