Tilley Endurables UK Reviews 

626
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 116 reviews, reviewers had a great experience with this company. Loyal customers frequently praise the exceptional quality of the products, highlighting durable materials, comfortable fits, and stylish designs that last for many years of regular daily use. Consumers also appreciate the very helpful sizing guides and well protected packaging, ensuring that all ordered items always arrive in pristine and perfect condition. However, some people mentioned issues with delivery times, noting that shipping can occasionally take significantly longer than initially expected. Some reviewers were not happy with customer support, reporting persistent difficulties reaching representatives or receiving timely responses to important service inquiries.

What people talk about most

Product

Customers expressed great satisfaction with the exceptional product quality and perfect fit, highlighting... See more

Quality

Clients share positive opinions on quality, consistently highlighting exceptional manufacturing, durable... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as reviewers frequently report... See more

Order

Reviewers express mixed feelings regarding the order process, with some consumers praising the simple... See more

Customer service

People report ambiguous experiences with customer service, as many consumers highlight appalling support,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only one hat in my size so little choice but that was ok. Delivery a little longer than we are used to these days - 7 - 10 days. Hat itself exactly as described and helped enormously on a long plan... See more

Rated 4 out of 5 stars

I ordered a Tilley hat. I received confirmation of order and money was pending in my account. I did not receive a delivery time or that the order had been dispatched. I waited 2weeks. I ordered aga... See more

Rated 5 out of 5 stars

Whole family love Tilley (Ages 17 -63). Website is attractive and easy to navigate. Amazing deals in sale. Excellently made clothes, great quality and that bit different. Order arrived quickly and ite... See more

Rated 5 out of 5 stars

Having owned an original Hemp hat I wanted something more weatherproof. Bought an all weather TWS1 in black for work (Postman at Royal Mail) and it was wet through in no time. So much for DWP. Severa... See more


Company details

  1. Hat Shop
  2. also in
  3. Clothing Store
  4. Headwear Store
  5. Outdoor Clothing and Equipment Shop

Written by the company

Designed in Canada since 1980. Tilley represents a lifetime investment that's rich with stories that have travelled the globe. True to a time honoured design philosophy, Tilley balances form with function, style with innovation, and gives classics a modern spin. Our products are designed and crafted to withstand the test of time. We thoughtfully select quality materials with features that enhance the outdoor experience. We design locally, and produce responsibly. We exclusively feature Canadian designed headwear and apparel and maintain high standards, at home and abroad. We are committed to sustainability through the use of natural and recycled materials, and sustainable fibers.


Contact info

4.2

Great

TrustScore 4 out of 5

626 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(626)

109 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Generally fine

Great website and choice of hats plus other apparel. Delivery was a little slower than anticipated. However my phone number was written on the outside of the package which is not acceptable. Since the delivery I have had two spam text messages which is too much of a coincidence.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Tilley hats are legend

Tilley hats are legend, do I need to say more.My 7 year old grand daughter was always wearing her fathers. So guess what her 8th birthday present was?
If you need a video of a happy customer we have one of her opening the box

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Well made hats

Superb hats that have a full guarantee for loss or wear. I now have three Tilley hats, two new and one that I have had for 20+ years.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

I had had these hats before

I had had these hats before, and they are indestructible by weather, work well and comfortable. Worth the money. This time i ordered another one, but i ordered the wrong size. The compamy were v easy to deal with in terms of returns. Wish all companies were like this. I rather pay more, to have stress free returns. i will be reordering the correct size.

23 May 2026
Unprompted review
Rated 4 out of 5 stars

Only one hat in my size so little…

Only one hat in my size so little choice but that was ok. Delivery a little longer than we are used to these days - 7 - 10 days. Hat itself exactly as described and helped enormously on a long planned walking holiday that had not anticipated 30+ degrees. Most other hats blow off or jerk in the slightest breeze - Tilley felt secure all the time

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Always good…

Always had a good experience with Tilley, although shipping took longer this time for some reason but that never overshadows the product quality.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

The quality of Tilley is exceptional…

The quality of Tilley is exceptional every item i have bought has been top quality. Delivery is a bit longer than usual but yet the quality speaks for itself so I dont mind a longer dispatch time. Packaging is always good and products always protected well

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Good hat

Good hat, comfortable and fits well. Bought as a replacement for a favourite Tilley hat which I don’t seem to be able to find after 20 years of excellent service & little sign of wear. Maybe it will turn up but I think I like my new one better. It has a slightly wider brim and feels more stylish. The quality feels as good as my missing hat.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

The best hat you’ll ever buy

Absolutely perfect!

Great customer service! And for that reason, and the fact I love your hats, your ethos, your Canadian products, and I love the stories included in the hat, I will remain a customer and supporter of your company for life.

Thanks,
Sean

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Received my pink bucket hat!

Received my pink bucket hat which looks fab! Great quality in manufacturing and finish. I do wonder if I could have gone for the next size down as I feel it is a tiny bit loose. It will fall off if I lower my head. But perhaps the style will do that more easily. It does have a shoelace cord to tie underneath your chin. I would have preferred a cord with slider clip. But hey ho.

16 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look