Russell Hobbs Reviews 

Completely positive experience from the team there, thank you!

Although there was a problem with the website, I was able to contact Russell Hobbs by email and arrange for a replacement kettle to be delivered under guarantee when the switch failed.

The kettle itself is excellent - very quiet, quick boiling and pours well. I would highly recommend the kettle.

Great and fast customer service.

Although the colleague was quick to message as I’m a bit of a technophobe I did find the instructions difficult to follow and felt like I was getting chasing emails before I had chance to reply. That said my problem was satisfactorily resolved and I am very happy with the outcome.

Whilst there seemed to be an issue with my registered email account, the team managed to recognise the issue and supported the replacement of the old unit.

Quick response,Rectified problem within a day of me contacting them ,Thankyou Russell Hobb
Recommendation for sure

Received toaster that was damaged. Contacted seller [Home & Beauty direct] who put me in touch with RH. After submitting photographs verifying the damage, received a replacement within three working days. I was able to keep the damaged item for recycling.

Every aspect of my buying experience was 1st class.

I made a claim under the 3 year warranty at approx 2 years 6 months
The claim was dealt with very professionally and Russell Hobbs dealt with me correctly
Excellent service as I never spoke to anyone as it was all done on line and via e-mails

I reported a faulty kettle under warranty and received immediate attention. Following discussions I was asked to email photos, and then was informed a replacement would be sent. Definitely 5 star service from the gentleman I dealt with, all sorted very quickly. Thank you.

Dealt with customer service and was really happy with the way the issue was dealt with. Excellent customer service.

Had to contact customer support as my kettle was being temperamental and still under guarantee. After sending them the information they requested they arranged for a new kettle to be sent out the next day.

Received first class back up support from Russell Hobbs Customer Service.. when I had a fault on my Buckingham Coffee Maker - special thanks to Corina & Elana who were both very professional to solving my problem. Thank you.

I bought a Russell Hobbs fridge freezer in August 2023 and honestly I was happy with it at first. But within the warranty period it started developing a problem a large block of ice kept forming in the freezer and the fridge section stopped cooling properly.
When I rang Russell Hobbs to report it, the advice I got was simply to turn it off and back on again. I did that, it seemed to improve a little, so I assumed that had done the trick. Looking back I was probably too trusting. The fault kept coming back and has gradually gotten worse over time.
When I went back to Russell Hobbs recently to raise a formal complaint, I was told that because I hadn’t called back after that first conversation, the case had been closed and my complaint was now being treated as brand new. I found that really frustrating I didn’t call back because I thought the advice had worked, not because the problem had gone away.
They then asked me to get an independent engineer’s report to prove the fault was inherent but in the same breath told me they wouldn’t cover the cost of it. There are no authorised engineers anywhere near me in Bury St Edmunds either, so I’d be paying for someone to travel from another city. It just didn’t feel fair.
After several back and forth emails I received a final position letter with no offer of any resolution whatsoever.
I’ve now contacted Citizens Advice and I’m exploring my options through Trading Standards and small claims court if necessary.
I’m not the type of person who leaves reviews or makes complaints easily. I just feel genuinely let down by a brand I trusted, and I think other customers deserve to know what to expect if something goes wrong with their appliance.

I purchased a Russell Hobbs one temperature steam iron in May2025 and took out the extended warranty. Last week the iron suddenly stopped producing steam. I contacted Russell Hobbs to activate the warranty and arrange for the return of the iron. I was infotmrd that it would take up to 4 weeks to carry out an investigation. As i put a wash on everyday, i usually have an hours worth of daily ironing, so cannot be without an iron for a day let alone 4 weeks. I requested a refund as i have had to buy a replacement iron, once they had agreed that the iron was faulty, because sending me another would be useless. This was when they informed me that refunds are only available up to 30 days after purchase. The only option for me was a replacement iron after 4 weeks. So do I pile all my ironing up for 4 weeks until they decide I am not lying and realise the iron is defective. I don't think so. Not much of a warranty if you are expected to wait 4 weeks and then your only option is a replacement iron.
25th May Russell Hobbs responded to my review asking me to contact them. Trying to be fair I did. In their response, they confirmed the refund policy stating that it was the retailer who should supply the refund, even though they are the manufacturers of the defective item. They also confirmed the 4 week turnaround for a replacement, so everything in my review has been verified by Russell Hobbs. Then finally, as a supposed good will gesture, i was offered 10% off my next Russell Hobbs purchase. Obviously i have not accepted their offer as I have already purchased a replacement iron from the Tower brand. There is a famous old saying, buyer beware which is quite appropriate in this case.

A big thank you to Alexandru for sorting the problem with non working Iron; Alexandru was most gracious and more than willing and helpful .

My kettle deteriorated & leaving small particles of plastic in the water & after providing evidence Russell Hobbs sent a replacement the next day. Excellent service.

I would rate my experience lower if I could. I’ve never been so insulted.

I bought a Russell Hobbs iron in November 2024 (my first RH product). It has just stopped working (never happened to me before) and is covered by a 3-year warranty which I registered for at the time.

After being frustratingly unable to complete the claim form online because it wouldn’t accept my postcode, I found another way to contact Russell Hobbs through their website. After complying with requests for information, I was told the warranty was void due to improper cleaning due to a small amount of limescale on the soleplate, even though I use the self-clean function on a regular basis according to the manual and had already told them that. The iron shows normal use for 18 months (AI agrees) and has failed unusually early.

I was offered a 20% discount (“the best they can do”) to buy a replacement which is extremely offensive.

I asked to take the matter further but haven’t received a reply as of yet. I subsequently contacted customer services by telephone and was told the same, but I could have a 30% discount this time.

Based on the interactions so far, I would never buy anything from Russell Hobbs ever again! The iron isn’t of satisfactory quality, fit for purpose and certainly isn’t durable. Essential attributes for an iron.

I’ve been told a manager will call me but I’m not holding out for a successful resolution.

The warranty isn’t worth the paper it’s written on! And the poor customer service adds insult to injury.

I was looking for a quiet kettle and was recommended Russell Hobbs. The kettle I bought was definitely quieter than any other kettle I’ve ever used before and boils quick.

After 17 months the kettle had a failure, so I contacted support services at Russell Hobbs. Within 24 hours of contacting them, they confirmed they would send a replacement.

I will definitely looking at other Russell Hobbs in future as they have excellent customer services.

Andrei was very professional and well-experienced. Great service.

I had to contact Russell Hobbs 3times to get a response. Eventually after one week a customer services operator Nicoleta sorted the problem straight away