Russell Hobbs Reviews 

Pathetic, purchased a kettle which arrived with a scratch on the lid , customer service a nightmare slow responses,
We are both disabled and they wanted photos after a week long of sending emails, we got a response then they wanted me to take it a shop for a return , are they not listening!!
We are both disabled!!

If they offered me a discount for the small scratch I would of been happy…
Would I buy a Russell Hobbs product again?
DEFINITELY NOT
THINK BEFORE YOU BUY OFF RUSSELL HOBBS

I am very impressed by your support team and their patience. It has taken me quite a long time to reply to their requests. Once done the outcome is very favourable.

Simple and straightforward product support and warranty replacement,without any stress or complications.
Great people to deal with, giving customer support as it should be.

I had ordered an air conditioning unit in early May before any of the heatwaves and with plenty of stock on all models. Was promised next day delivery which then got pushed back to a one week delivery. On the day of delivery, I had received an email in the morning stating the order was cancelled because it was out of stock. How did it take until the date of delivery to notify me?! Of course since then, all stores from every retailer have sold out of AC. So frustrating given that I had ordered ahead of the recent craze and now have been left with absolutely nothing. Will never shop with them again nor recommend to others.

Tried to register a blade less cooler for the extra years warranty. Their own site doesn't recognise the product number. So sent an email to customer support, they obviously didn't read what the problem was and tried sending me to another department. Talk about sloping shoulders.

I was dealt with via 2 males (English not being there first language) They were polite and helpful.
I did have some difficulty in understanding them and vice-versa. But my problem was when I had to send a video of my problem ( not tech/computer-minded)
this took me 2 attempts.
Anyway my issue was dealt with and happy with the results.

Excellent customer service! The support team handled my case quickly and efficiently. The whole process was smooth, and the issue was resolved without any hassle. Very impressed with the service. Thanks, Russell Hobbs! I’ll definitely consider buying their products again in the future.

Excellent service my faulty kettle was replaced by Paul within 2hours of being reported.You rarely get service like that and the support team deserve my gratitude

Michael was extremely helpful when I contacted customer service about my faulty kettle. The issue was resolved quickly and a replacement has been sent out. There was no hassle or stress. The 2 year warranty is also fantastic. I'm just sorry that I didn't realise that you should also register your kettle online (for an extended warranty), but I know for next time!
I can't fault them!

They went into great detail about the problem I had. Emailed with questions which I answered. Accepted my side of the detail I gave. They have responded well to that and the outcome is all I could have asked for.

Really great customer service. Had an issue with a hair dryer. An email, send a few photos , problem solved. New dryer being sent out.
Glad I registered for the extra warranty. Can't recommend enough.

I was sent a faulty coffee machine by a third party to review and the Russell Hobbs customer service team have been excellent, can't fault them at all.

Good customer service and quick response. I reported a faulty item which I purchased about a year ago but was covered under 3yrs warranty and replacement was dispatched the following day. The customer service guy name Andrie was brilliant and very helpful.

I purchase quite a few Russell Hobs products for use around the home and am very happy with them. They offer excellent after service care and warranty on their products. I had an issue with my iron today which fell within the warranty and they speedily investigated and resolved my issue by providing a replacement product. Would recommend and give 5 stars.

Shocking company, kettle broken after one month, kettle registered for extended guarantee but I need to provide an impossible to get invoice from amazon and provide a video which i need to upload and download, its your product its broken after 1 month, its obviously substandard and you are trying to get out of your legal obligation. Avoid this company at all costs. Substandard,fraudulent company

Reference no: 3004797798. Many thanks to Russell Hobbs for their good service in replacing our faulty kettle. Thank you to all staff involved for their support in dealing with our problem. The new kettle arrived today. Many thanks for your kind support.

Answered quickly and made it clear what evidence I needed to produce. Once I had done this within 24 hours they responded and are replacing the item. Excellent customer service

It was a lengthy process to get a replacement kettle, I had to send multiple photos and even a video of the kettle not switching on, and as it had only been 16 months since I bought it, I was surprised at this. Also, I feel it is ridiculous to only guarantee the original kettle, which is now no longer a working kettle, as the replacement is a completely new item and therefore should have the original 3 year warranty.
I would also like to point out that the original form to fill in to claim on the warranty did not work properly either on an iPad or a MacBook so I would like to suggest that it is changed to work with Apple products. I almost gave up but I am now satisfied that I have a replacement.

The wonderful way that Corina dealt with me.
Kind and considerate, and explained everything so well.
And brought the matter to a conclusion by issuing me with a replacement kettle.
Well done Corina

Reported a problem with a faulty product. It came with a 5 year guarantee. I had to send a short video to show the fault and within 24hrs of first reporting the problem, they have confirmed a new product will be sent out to me. Estimated delivery 3-5 days. If only all customer service was as efficient.