RS UK & Ireland  Reviews 3,232

Original order 10/03/26 was lost by courier and replacement ordered 16/03/26 days later, it still took the courier 5 days to deliver the item.

Thought I'd better have XL rather than just Large, but that wasn't in stock so ordered XXL. Found out, after I'd worn it, that what was actually supplied was XXXL !

Excellent service fast delivery

Delivery date (20th March) missed and it was only via a phone call to customer services that I found out about a revised delivery date of 25th March.
The order tracking facility has had a fault for 4 days - so far as I know.

Let us behold the great tradgedy!
It has been coming for a number of years but now RS is fallen! (I jest not).
Try searching for "Pneumatic actuators" then using what few filter options are available to refine the search as below...
1st -PRODUCT TYPE - "Pneumatic Piston Rod Cylinders"
2nd PRODUCT TYPE - "Double Acting Cylinders"
You now have 1534 items to search through and the only filters available are BRAND, CABLE LENGTH and SERIES...
So what does this mean?
It means you go to a different website so you can find the item you need to purchase.
No doubt you will tell me I can call RS and they will sort this out for me and find the item I am looking for -and that's good - it means you want to put things right.
But this happens too often now - Perhaps there is insufficient data on the website? Perhaps the people employed to insert the data for your products know nothing about the products or their applications and have no idea what is vital information and what is not? Perhaps they just have insufficient time to do the job properly? Perhaps the website is no longer able to utilise the product data effectively?
Why is it often the case that when I use your 'compare function' it returns the same results for the products I compare even if they are same brand similar products?
This means I have to look up the data sheets myself and search through the small print to distinguish between different RS numbers to find which item is 24vAC PNP and which one is 24vDC PNP because RS hav'nt done it.
But all of these things used to work correctly on the website. Even when you only had the old RS cataloges we could find parts/components efficiently but now you have lost control of one of your USPs - we used to be able to find things quickly and efficiently at RS, they were in stock and we recieved them in 1 or 2 days time - this is what people want and they are willing to pay for it.
So then let us suppose I am just unlucky in my choices and the products I have searched recently have produced bad results; let us also suppose I was being melodramatic at the begining of this message to you - STILL - you can see what kind of frustration the website is capable of causing.
I prefer RS and have been using them for 27 years now. RS is still good - but not as good as they used to be.

Always in stock if they note it as stocked. Always dispatched promptly. Always correct items sent.

Great range of products and extremely reliable. Worth paying a little extra for!

Good availability and prompt delivery. The only issue is that I want to receive an VAT invoice automatically instead of having to request one every time.

Quick delivery, quality product

RS are always quick service for the parts i need

Ordering was easy, delivery is a nightmare. Used to be next day, now next week maybe. AI chatbot very polite offers to connect you with a human, it says 4mins more like 4 hrs but couldn't wait that long.
Ordered welsewhere, found it cheaper too, next day delivery no problem. Maybe RS is no longer the place to go!! This is NOT the first time I've had an issue but they have no way to correct their mistakes just platitudes.

Easy to buy online.
Prompt delivery.
Reasonable price.
Rs components have long been a very respected supplier to the electronics industry.
I have been a customer for many, many (~40) years.

Easy to order, constantly kept up to date with time lines for delivery

RS products are easy to order, fairly priced and quick delivery that was placed in our garage, happy returning customer.

I ordered an item knowing that RS price was dearer but needed it soon - it was in stock and confirmed for delivery on 6th March.
The item didn't arrive on the 6th so I phoned RS to which the operator replied that it been put on back-order until the 20th March - I asked why I wasn't informed - she replied that it's not something RS do.
So not only are you uncompetitive on price, you don't deliver on time either.

Easy to navigate the site. Good prices and speedy delivery.

RS have a wide selection of electronic components at competitive prices. I recently found an electrical connector that was an ideal fit for an electronic project I was working on. I could not find a suitable connector anywhere else. I was really pleased and appreciative of the huge range of stock.

RS are a great source of products if you need htem quickly, as they seem to stock everything and their servie is exceptional.

Parcelforce no longer provide live tracking. Roymail just give a4 delivery slot

I ordered some face masks on-line that were like a last chance purchase but the order confirmation came through saying it couldn't be supplied. When I phoned through the product was actually still available; twas a glitch in the system.

If you know what you want then you have a good service. If you are reliant on their search engine to find something then it has some big flaws that make it hard to find what you're after. The search engine could do with a complete rewrite.