I ordered some face masks on-line that were like a last chance purchase but the order confirmation came through saying it couldn't be supplied. When I phoned through the product was actually still a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
RS have a wide selection of electronic components at competitive prices. I recently found an electrical connector that was an ideal fit for an electronic project I was working on. I could not find a s... See more
I ordered a BT Converse phone,2100.It was easy to order on-line and the staff were very helpful on the webchat.I had issues with my Master Socket,which have been sorted out.It is a lovely phone.It was... See more
Company replied
RS have a huge range of products and are very good at providing information and data sheets. Customer service is good and the returns process is easy. I've dropped a star as the stock levels and lead... See more
Company details
Written by the company
RS is your global business partner, who you can truly rely on to supply more than just great products. So, our ever-expanding range of 700,000+ in-stock industrial and electronics products – from over 2,500 partner suppliers – is just the start. With over 100 years' experience, we’re a partner that shares inspiration, imagination and innovation. A partner that works side-by-side with you to save you time and money.
Contact info
Lammas Rd, NN17 5JF, Corby, United Kingdom
- 03457 201 201
- uk.rs-online.com
3.8
Great
3K reviews
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As professionals, we depend on RS!
I've been a customer of RS since the 70's. Always been very happy with the quality of their products and speed of delivery. Strongly recommend anyone serious about electronics would do well to open an account with them!
16 April 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
DHL nightmare
The issue was the courier DHL and possibly RS.
Order 3017230313 was collected @ 16:15 31st March
Order 3017317233 was collected @ 22:27 7th April Both orders were expected to be with me the following day, but both were delayed and didn't make it to the local depot.
I traveled to the depot on both occasions as I could not speak to anyone at DHL, I called RS regarding the first order as after I agreed with the depot to collect the parcel but I later received a message saying it would be delivered in 7 days!!!
Both orders were time critical and I placed my order with RS as I always received my orders next day and have come to rely on this. DHL were a nightmare to deal with, the only route other than travelling to the depot (which I did twice at a time when fuel was scarce and expensive) was to wait for someone from DHL to get in contact via WhatsApp, this took around 24 hours, which is no good when I have customers wanting updates.
1 April 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon Mark,
We appreciate you bringing this delivery issue to our attention. We're sorry to hear your orders were delayed and that you had difficulty contacting the courier. We know how crucial timely deliveries are, and we'll investigate this with both the courier and our internal teams to prevent similar situations. Thank you for your feedback.
Kind Regards,
Casey
RS UK & Ireland
Misleading returns statement
I think it is misleading to say there is a returns policy of 30 days 'Don't worry, whatever the reason, we're happy to arrange the return of your products within 30 days of you receiving them' - but when you try to return items, it is not possible to return some of them
4 April 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon Steve,
We appreciate you bringing this to our attention. We're sorry to hear that you encountered difficulty with our returns policy.
We aim to make the return process clear, following our terms and conditions agreed at the time of sale. A description of products that cannot be returned can be found on the "returns" page on the website.
Kind Regards,
Casey
RS UK & Ireland
Good Experience At RS
RS always have a huge selection of items that I know are good quality. They usually have what I need in stock so I can usually pick up the next day. Always a good experience.
27 March 2026
Unprompted review
life saver
Urgently needed this product and RS came up trumps. Ordered on Friday afternoon and received following Monday.... Fantastic service.
27 March 2026
Unprompted review
At a loss
At a loss. Did online purchase 26th of March. Showed stock. 2 emails to say goods delayed. Finally cancelled the order. Nobody could assist
7 April 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon,
We regret to learn about the troubles with your order and the lack of support. We appreciate your feedback and if you would like to provide me with your order number via email CSTrustpilot@rs.rsgroup.com I will investigate the issue to improve our service.
Kind Regards,
Casey
RS UK & Ireland
in the past year your service has got…
in the past year your service has got worse, the DHL service you use now which is EVRI is terrible they turn up so late in the day now, Useless!!
9 April 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon Chaz,
We appreciate your feedback and are sorry to hear that our delivery service hasn't met your expectations recently. We'll investigate this with our delivery partner.
Kind Regards,
Casey
RS UK & Ireland
I found the site a bit clunky
I found the site a bit clunky and didnt realise i was ordering to collect rather than deliver as my adress was logged, and id had deliveries before, i assumed it would be the same.
this is seemingly impossible to reverse
however a member of staff went above and beyond resolved it for me asap
23 March 2026
Unprompted review
I’m sure this is a great company but I…
I’m sure this is a great company but I have only ordered one item, a bump cap, turned out to be a straight forward cap. What’s more it’s still on the website and listed as a bump cap! Sent my item back and still not been reimbursed.
25 March 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon James,
We appreciate you bringing this to our attention. We regret that the incorrect item was sent and that the website description was inaccurate. We'll investigate the product listing.
I can see that your credit has been released on our side on the 9th April. Thank you for your feedback.
Kind Regards,
Casey
RS UK & Ireland
Ordered items with RS, - delivery failed
Ordered items with RS, needed them the next day, ordered with RS as they said next day, now their dodgy partner DHL has said they will not deliver today.
Hugely disruptive, unfortunately you can't trust many companies at the moment and now unfortunately RS joins these unrelible due to using DHL
Edit - DHL also delayed the next day - complete waste of time, Better to go with Farnell who use the much more reliable UPS
8 April 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon James,
We appreciate your feedback and regret to learn about the delivery issues you experienced with our delivery partner. We know how crucial it is to receive orders promptly, and we're sorry for any disruption this caused. We're looking into this to improve our service.
Kind Regards,
Casey
RS UK & Ireland
No complaints here
No complaints here. I purchased ROX3S metal oxide film resistors (5R6, 3W) for a Logitech Z906 repair, and they arrived promptly and exactly as described. If I ever need your services again, I’ll be back. Quality service — estimated delivery and everything spot on.
1 April 2026
Unprompted review
The delivery service provided has…
The delivery service provided has become very below par and quite unacceptable.
2 April 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon Cliff,
We regret that our delivery service did not meet your expectations. We appreciate your feedback and in order for me to review this could you please email me on CSTrustpilot@rs.rsgroup.com.
Kind Regards,
Casey
RS UK & Ireland
fast & professional.
23 March 2026
Unprompted review
Hi Rs
Hi,
Delivery is exceptional and stock holding.
Costs are very high compared with other supply companies
Loyal to the RS brand is non existence as I have stuck with them for years but got no benefits for doing so.
2 April 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon,
Thank you for your review. We appreciate your comments regarding our delivery and stock. We will review your feedback.
Kind Regards,
Casey
RS UK & Ireland
Order was faulty
Order was delivered, quick and on time but when i went to site was faulty when called up technical said would get call back never did called up next day to find out they sent a replacement with out letting me know. Then get final waring letters days later about not sending faulty part back
25 March 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning Andrew,
We appreciate you bringing this to our attention. We are sorry to hear about the issues you experienced with the faulty part and the lack of communication regarding the replacement and return. Thanks for your feedback.
Kind Regards,
Casey
RS UK & Ireland
Nearly always have what I require in…
Nearly always have what I require in stock.
30 March 2026
Unprompted review
Very impressed
The web site was easy to navigate. Soon found what I was looking for, and at a great price. Delivery was amazingly swift. Very impressed.
13 March 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon,
Thank you for bringing this to our attention. If you wish to contact me so I can look into this, you can do so by emailing me on CSTrustpilot@rs.rsgroup.com.
Kind Regards,
Casey
RS UK & Ireland
Delivery time was poor
Delivery time was poor. The parts I ordered at the same time with a 3 day potential delay from Digikey came from the USA in the same time. This was for a critical project so won't be using RS again when time constrained.
27 March 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon John,
We appreciate you taking the time to share your experience. We're sorry to hear that the delivery time did not meet your expectations, especially given the project's urgency.
Kind Regards,
Casey
RS UK & Ireland
RS. 👍
RS, for when you absolutely need your parts the next day. Sometimes it's just worth paying more.
27 March 2026
Unprompted review
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