Protect Your Bubble Reviews 22,641

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 608 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the sign-up process quick, straightforward, and easy to understand, appreciating the clear coverage without confusing add-ons. The pricing was often highlighted as competitive and good value, especially considering the lower excess compared to other providers. Reviewers frequently praised the efficiency of the claims process, with many reporting quick settlements and excellent communication, even when initially skeptical. However, some customers also noted issues with claims being rejected due to reasons like software failure or lack of a receipt, leading to frustration and a feeling of inadequate protection. A few other people also felt that the replacement devices provided were faulty or that the collection process for repairs was inefficient and time-consuming.

What people talk about most

User experience

Customers report positive experiences with the user experience, highlighting the ease and straightforwardness... See more

Price

Reviewers mention positive feedback about price, often finding it competitive and offering good value for the... See more

Service

Customers consistently note ambiguous experiences with service, with some finding it easy, quick, and... See more

Claim

Consumers find the claim process to be a negative experience, often citing difficulties and frustration. Many... See more

Product

Clients share ambiguous opinions on product coverage and claims processes. Many customers found it easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve just taken out a mobile phone policy with Protect Your Bubble and, although it’s a bit more than I ideally wanted to pay each month, it still came out as the best option for me overall. What... See more

Rated 5 out of 5 stars

Took out a policy with "Protectyourbubble" after purchasing a hard disk drive from Amazon (it was offered at checkout). I thought for a few pounds it was worth buying for 4 years of cover. Lo and beho... See more

Rated 5 out of 5 stars

Having been the victim to theft I was sceptical about my claim process having read some of the negative reviews when it comes to making a claim. I had taken delivery of the phone, my brand ne... See more

Rated 5 out of 5 stars

I have had my phone and my kids' phones insured for about 10 years and never made a claim. However, I unfortunately then I smashed my Iphone 17 pro max screen when the phone was only a few weeks o... See more


Company details

  1. Insurance Agency
  2. Gadget Insurance Company

Information provided by various external sources

Insurance for everything in your bubble. Mobile phone, tablet, camera, bicycle, holiday and more!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

23K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

they are scamrs they not give any pho e…

they are scamrs they not give any pho e they are atend to cunster like they did crime bulsheet i suggest to all people dont trust this company i speail make page in facebook every where i show how they do scam never trust this people are bulsheet i did insurnace and they talk very sheet

13 May 2026
Unprompted review
Protect Your Bubble logo

Reply from Protect Your Bubble

Hello Petrov
Thank you for proving your information on your previous review. Please be reassured that this will be investigated by our complaints team.
Thanks
Protect Your Bubble

Rated 5 out of 5 stars

Very good customer severice agent…

Very good customer severice agent called Mark he was very helpful & gave me all the information about your company & exlained everything about my insurance policies I took out today & I was very pleased with the price of covering all the gadgets that I took out today & I am very plesed with the extra perk I got today as he said I can get a phone case & a reduced price for joining up with Protect My Bubble & will defeintly recomend their company to my friends & family

14 May 2026
Rated 5 out of 5 stars

Good

I was struggling to register first later i got to know we have to evaluate our mobile then its automatically asking details to get registered

11 May 2026
Rated 1 out of 5 stars

I had a terrible experience with…

I had a terrible experience with customer service after losing my phone and filing a claim. When my husband called for an update, they asked who was calling from my number and was very offended when asked to repeat the question again. My husband told him he is speaking on my behalf as I am not good at British accent. then said you need a translator. They dismissed him as a translator, which was completely unnecessary. Then, when my friend spoke with them, they again requested a translator after 10 minutes. Finally, my friend's husband spoke with them, and after 15 minutes, they still insisted on needing more translators. This was incredibly unhelpful. We weren't there for a job interview, but simply trying to claim what was rightfully ours. The whole process was frustrating and inefficient. Thanks🙏

1 May 2026
Protect Your Bubble logo

Reply from Protect Your Bubble

Hi,

We are really sorry to hear about the issues that you have experienced.

Please be reassured that this is being investigated by our complaints team.

Apologies for any inconvenience caused.

Kind Regards,
Protect Your Bubble

Rated 5 out of 5 stars

The company has helped me a lot with my…

The company has helped me a lot with my setting up a new account as I had forgotten to pay my account and I had lost all my accounts i had to reopen a new account and they let me cover my lost account also they went up and above to help me great service

7 May 2026
Rated 1 out of 5 stars

Lost my device when applied for claim…

Lost my device when applied for claim instead of helping they were asking me questions like i did crime.

6 May 2026
Unprompted review
Protect Your Bubble logo

Reply from Protect Your Bubble

Hi,

We are really sorry to hear your feedback.

You will have received an email from Trustpilot requesting more information about you and your experience.

Please provide details via the email, including your full name and policy ID in order for us to investigate further.

Kind Regards
Protect Your Bubble

Rated 5 out of 5 stars

Stress-Free Cover with Outstanding Customer Support

I’ve had a really positive experience with Protect My Bubble. From start to finish, the process was straightforward and hassle-free. Setting up cover was quick, with clear options that made it easy to choose the right level of protection without any confusion.
What stood out most was the customer service. Any queries I had were handled promptly and professionally, with helpful, friendly responses that made the whole experience feel smooth and reassuring. It’s clear they value their customers and aim to provide a reliable service.
The pricing is also competitive, offering good value for the level of cover provided. Overall, I’d definitely recommend Protect My Bubble to anyone looking for simple, affordable protection backed by great support

10 December 2025

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