Morphe Brushes Reviews 174

TrustScore 3 out of 5

3.1

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Rated 5 out of 5 stars

I was worried after reading all the negative reviews on here and on Facebook about people not receiving their orders and/or items were missing but it was too late as I had already placed the order. I... See more

Rated 2 out of 5 stars

Won't buy from this site again. Took over two weeks without any correspondence then more time to arrive and when it did the courier left it in the doorstep in the pouring rain! Also first package ha... See more

Rated 5 out of 5 stars

I'm really surprised reading these reviews. I've ordered twice this year, my products arrived perfectly within a few days and I couldn't fault them. I haven't needed to return anything or contact... See more

Rated 1 out of 5 stars

-5* I hate to give even 1 star. Absolutely disgusting placed order for Jaclyn hill palette supposed to receive it by 28th of December still nothing arrived sent at least 20 emails no reply horrible cu... See more

Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics Industry

Information provided by various external sources

Morphe Cosmetics specializing in makeup brushes, brush sets, eye shadow palettes, and more! Create . Glam . Inspire


Contact info

  • South Victory Boulevard 616, 91502, Burbank, United States

  • uk.morphe.com

3.1

Average

TrustScore 3 out of 5

174 reviews

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Rated 1 out of 5 stars

WORST!

My order was lost by DPD and DPD are ready to settle the claim so that Morphe can refund me, but it is taking 3 weeks and still nothing!!
Such bad service. I called Morphe on the phone because they were not replying to my emails with correct information and just one phone call cost me £20.
Worst! I want a fulll refund. This is my first and last purchase with Morphe.

17 March 2018
Unprompted review
Rated 5 out of 5 stars

I see where other are coming from in …

I see where other are coming from in terms of items not arriving, but I have to disagree with the customer service. I have placed 2 orders, one for the Jaclyn Hill pallet and it arrived on time no issues, the second order i placed there was a slight issue with 2 brushes not arriving with the born to create pallet but i emailed and had a response within 3 hours and have had email confirmation stating that the missing brushes have been dispatched. Most would give 4 stars as items were missing but due to their timely response and problem solving I cant give them anything other than 5 stars.

thanks Morphe

18 January 2018
Unprompted review
Rated 1 out of 5 stars

-5* I hate to give even 1 star

-5* I hate to give even 1 star. Absolutely disgusting placed order for Jaclyn hill palette supposed to receive it by 28th of December still nothing arrived sent at least 20 emails no reply horrible customer service no phone number either. This company is fraud. Not received my item nor REFUND. Should have used beautybay instead much better then official morphe site. 😠😡

10 January 2018
Unprompted review
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