Good service and delivered on time. Only downside was that the parcel was left outside the front door and no attempt was made to even ring the doorbell to give an indication of delivery.
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Review summary
Created with AI, based on recent reviews
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The UPS shipping company behaved outrageously, claiming that the shipping details were incorrect even though accurate details were provided that were checked again. UPS did not use the email provided,... See more
Delivery date given but towards the end of the time period I received an email saying driver time limits were going to prevent delivery due to traffic issues during half term week. Alternative date gi... See more
Interparcel are the only comparison site I will use for booking deliveries. They are exceptional. Have used them now for many years. On line chat only takes a few minutes to connect. Very helpful peop... See more
Company details
About Interparcel
Written by the company
Interparcel, the UK's favourite online parcel comparison & booking website, offers discount parcel delivery services to over 220 countries & territories around the world. We only work with the best couriers available including UPS, FedEx, TNT, DPD, ParcelForce, CitySprint, DX and many more to offer you the best services with the lowest prices possible.
With over a decade of industry experience, you can rely on Interparcel to get your parcels and packages delivered safely and at an affordable price!
THE BEST SERVICES AT THE BEST PRICES!
Written by the company
- Sending parcels and pallets online should be quick and simple. That’s why we’ve partnered with some of the best couriers around the world to offer convenient drop off and collection services to suit both small businesses or individual shippers. You can get an instant quote by entering your parcel’s dimensions and weight in our handy Quote Tool.
- EXCEPTIONAL CUSTOMER SUPPORT!
- At Interparcel, we’re obsessive about customer service. Unlike other courier comparison sites, we don't hide behind screens and chatbots. We have a real-life, UK based team of parcel experts on-hand, seven days a week, to help our customers on the shipping process. Our support team deliver friendly, efficient and helpful support over the phone, live chat, contact form, or email.
- ECOMMERCE INTEGRATIONS!
- Create a free web account with us and you will have access to a range of excellent tools to help streamline your shipping needs. We've integrated with many popular shopping cart platforms, so our customers can manage all their orders in one place and dispatch parcels with ease.
Contact info
Gatwick Road, RH10 9RD, Crawley, United Kingdom
- 0333 3000 700
- customerservices@interparcel.com
- uk.interparcel.com
4.0
Great
89K reviews
Asks customers to review
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Excellent Service
1. Provision of a tracking number and good contact.
2. Excellent handling of the package, e.g. no damage.
3. Excellent delivery, on the first day of the expected range of delivery dates.
4 June 2026
This service was brilliant
This service was brilliant. Up to date tracking and fast delivery
4 June 2026
Efficient On time
4 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
RUBBISH and UNRELIABLE!
RUBBISH and UNRELIABLE!
Had 3 different dates to collect my parcel.
They didn’t collect the 1st time so I had to ring them. The next date they bought forward a day early but by the afternoon they said they couldn’t collect and gave me 2 day’s later.
A whole week and still they hadn’t collected.
So I emailed them to complain and from that they cancelled my order and offered me a refund which takes 3 to 5 working days, what an absolute nightmare of a company. Plus they are expensive compared to other companies.
DON’T GO WITH THEM, SHAMBLES.
That’s putting it politely.
4 June 2026
Unprompted review
Reply from Interparcel
Dear Lisa,
Thank you for your review, and I'm sorry to hear of the problems with your collection.
If you could please email trustpilot@interparcel.com with your order or tracking number, we will get back to you as soon as possible.
The package arrived safe and sound
The package arrived safe and sound, early too. I had good communications.
3 June 2026
Fast and easy
30 May 2026
Company is delivering to wrong address
Company is delivering to wrong address. So i contaced them via email and online chat numerous times. They still attempted to deliver to wrong address, promised to contact me with updates but did not. Very difficult to deal with and worst customer service ever!!!.... wow a standaed useless response below. As in my comment above, i already emailed them and been on chat 3 times. Obviously they dont even read and understand these comments ......
1 June 2026
Unprompted review
Reply from Interparcel
Dear Terry,
Thank you for your review, and I'm sorry to hear of the issues you have had.
If you could please email trustpilot@interparcel.com with your order or tracking number, and we will get back to you as soon as possible.
Super fast delivery …
Super fast delivery with excellent communications. Very professional
4 June 2026
Booking process far easier than most
Booking process far easier than most
Especially when dealing with export item coding
3 June 2026
Do not use this company
Do not use this company. I arranged and paid for next day delivery. 5 weeks later I was finally told that my item had been 'lost' The item was a 4m long worktop - hard to 'lose'. The courier company they used was DX who lied many times regarding collection of my item saying there was nothing to collect when they had not been. Previous reviews suggested this company was good so I didn't take out additional insurance. Be warned!
4 June 2026
Unprompted review
Reply from Interparcel
Good evening,
We're sorry to read about your experience and understand how frustrating this situation must have been.
Whilst the vast majority of deliveries arrive without issue, unfortunately there are rare occasions where items are delayed, damaged, or lost in transit. We appreciate that this is particularly disappointing when an order is time-sensitive.
We sincerely apologise for the inconvenience and frustration caused and regret that your experience did not meet the standard we aim to provide.
Prompt and careful delivery.
4 June 2026
Parcel delivered quick and safe
4 June 2026
It was clear that my parcel was in good…
It was clear that my parcel was in good hands from dispatch to final destination.
4 June 2026
The basic mistake is to provide Evri as…
The basic mistake is to provide Evri as a courier. They have failed to collect two parcels and not bothered to contact me.
Seeking an explanation through your use of AI is impossible. I suggest you invest in employing humans who can actually solve and resolve problems. Won't be using the service again.
1 June 2026
Reply from Interparcel
Good afternoon,
Thank you for taking the time to leave a review. I am very sorry that your parcel was not collected by the courier. When a collection attempt fails, Interparcel must be contacted so that the collection can be rebooked. We do not use AI for our customer service processes. I can see that you contacted our customer service team by phone and subsequently cancelled the booking. I am very sorry for the inconvenience and frustration this situation has caused.
Kind regards, Kayleigh, Interparcel Team Leader
still now there is none to come and…
still now there is none to come and collect the parcel.
29 May 2026
Reply from Interparcel
Good afternoon,
Thank you for taking the time to leave a review. I am very sorry that your parcel has not yet been collected. We have raised this internally and have rebooked the collection for tomorrow. Please accept our sincere apologies for the inconvenience caused.
Kind regards, Kayleigh, Interparcel Team Leader
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