Good service and delivered on time. Only downside was that the parcel was left outside the front door and no attempt was made to even ring the doorbell to give an indication of delivery.
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Review summary
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Interparcel are the only comparison site I will use for booking deliveries. They are exceptional. Have used them now for many years. On line chat only takes a few minutes to connect. Very helpful peop... See more
Company details
About Interparcel
Written by the company
Interparcel, the UK's favourite online parcel comparison & booking website, offers discount parcel delivery services to over 220 countries & territories around the world. We only work with the best couriers available including UPS, FedEx, TNT, DPD, ParcelForce, CitySprint, DX and many more to offer you the best services with the lowest prices possible.
With over a decade of industry experience, you can rely on Interparcel to get your parcels and packages delivered safely and at an affordable price!
THE BEST SERVICES AT THE BEST PRICES!
Written by the company
- Sending parcels and pallets online should be quick and simple. That’s why we’ve partnered with some of the best couriers around the world to offer convenient drop off and collection services to suit both small businesses or individual shippers. You can get an instant quote by entering your parcel’s dimensions and weight in our handy Quote Tool.
- EXCEPTIONAL CUSTOMER SUPPORT!
- At Interparcel, we’re obsessive about customer service. Unlike other courier comparison sites, we don't hide behind screens and chatbots. We have a real-life, UK based team of parcel experts on-hand, seven days a week, to help our customers on the shipping process. Our support team deliver friendly, efficient and helpful support over the phone, live chat, contact form, or email.
- ECOMMERCE INTEGRATIONS!
- Create a free web account with us and you will have access to a range of excellent tools to help streamline your shipping needs. We've integrated with many popular shopping cart platforms, so our customers can manage all their orders in one place and dispatch parcels with ease.
Contact info
Gatwick Road, RH10 9RD, Crawley, United Kingdom
- 0333 3000 700
- customerservices@interparcel.com
- uk.interparcel.com
4.0
Great
89K reviews
Asks customers to review
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Faultless delivery experience
Faultless delivery experience. Communications were accurate and driver was courteous.
8 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
7 days later and parcel not delivered
7 days after I organised this my parcel hasnt been delivered.
The communication from Evri is awful , no replies to contact from me when they say they will and I stil dont know where my parcel is as it hasnt been delivered
3 June 2026
Reply from Interparcel
Good afternoon,
Thank you for taking the time to leave a review. I am very sorry for any issues with your order. I can confirm that the parcel has been marked as delivered on Monday, 8 June. I am very sorry for any inconvenience caused.
Kind regards, Kayleigh, Interparcel Team Leader
On time courteous delivered to a person…
On time courteous delivered to a person not left on the step
8 June 2026
Great service first class.
3 June 2026
seamless experience - very easy to use
Had to send an item back for a return. Interparcel the order setup was nice and easy. Plenty of comms throughout the process and all on time.
Happy bunny and good job all round.
Many thanks
3 June 2026
My package arrived promptly
My package arrived promptly, and in perfect conditions. It looks like has never been touched. Thank you!
8 June 2026
Large package
Time of delivery brought forward with no notice, fortunately was at home
Parcel - was just left at front door
On answering door driver driving away
8 June 2026
Reply from Interparcel
Good afternoon,
Thank you for taking the time to leave a review. I am very sorry that you are unhappy with the service. Please note that deliveries can take place at any time throughout the day. Any delivery times provided are estimates only and are not guaranteed.
I am very sorry for any inconvenience caused.
Kind regards, Kayleigh, Interparcel Team Leader
quick n easy to send parcel
8 June 2026
This service was quick enough to take…
This service was quick enough to take my money but is seriously flawed when it comes to vendor training. I hadn't used it before and was told at the Asda where the machine was I had to take my parcel to, that they couldn't send my parcel unless I had a QR code to scan however I was only sent an invoice, an address label and a barcode, never a QR code. When I explained to the lady that all I have is the barcode with instructions to show it to her, she got quite snippy with me realiterating that without said QR code she couldn't help me. This was my only Sunday off in a while and regret spending an hour of it in an Asda asking for help from a lady that clearly never had the appropriate knowledge or training to help me!
7 June 2026
Reply from Interparcel
Good afternoon,
Thank you for taking the time to leave a review. I am very sorry for the issues you experienced at the drop-off point. I can see that the QR code was sent and includes instructions advising the store on the process that should be followed. I would recommend trying the store again or, alternatively, using a different drop-off point. I am very sorry for any inconvenience caused.
Kind regards, Kayleigh, Interparcel Team Leader
SATISFACTORY SERVICE
1 June 2026
Personal service for the customer is dead.
The person just left it by the back door without finding out if I was present. I am a pensioner and currently have a very painful left leg. How much better it would have been if the person waited for me to attend and for him/her to have offered to put the heavy parcel on the table for me. Good service and being helpful is no longer part of a company’s ethos. Shame.
8 June 2026
Reply from Interparcel
Good morning,
Thank you for taking the time to leave a review. I am very sorry for the issues with your delivery. We will have this raised internally with the courier for further investigation. I am very sorry for the inconvenience caused.
Kind regards, Kayleigh, Interparcel Team Leader
Reply from Interparcel
Good morning,
Thank you for taking the time to leave a review. I am very sorry to hear that you have not received your parcel. We have raised a query with the courier regarding the delivery and are currently awaiting further information. I am very sorry for the inconvenience caused.
Kind regards, Kayleigh, Interparcel Team Leader
Fast and smooth.
3 June 2026
Are you a business? AVOID INTERPARCEL!
I am going to keep giving a 1 star review until something is done. DHL should have collected on Monday 1st June.
Reply from Interparcel to my last 1 star review:
"Unfortunately, some couriers now apply a charge if a driver attempts a collection and no one is available at the address."
WE ARE A BUSINESS!! THERE IS ALWAYS SOMEONE AT THE ADDRESS. OUR BUSINESS OPERATES EXCLUSIVELY ONLINE AND WE HAVE PARCELS BEING DELIVERED AND COLLECTED EVERY DAY.
"We are currently waiting to hear back from the courier regarding this matter."
YOU HAVE BEEN SAYING THIS SINCE TUESDAY 9TH.
YOU HAVE BEEN TRYING TO HEAR BACK FROM DHL FOR NEARLY 1 WEEK NOW. 1 WEEK. I CAN GET HOLD OF THEM QUICKER THAN THAT!!!
I REQUESTED YOU TO CANCEL MY ORDER ON THE 11TH. IT IS STILL SHOWING AS BOOKED.
YOU ARE EVEN WORSE THAN RUBBISH.
8 June 2026
Unprompted review
Reply from Interparcel
Good afternoon,
Thank you for taking the time to leave a review. I am very sorry for any issues surrounding your order. Could you please email your order number to trustpilot@interparcel.com so that we can look into this for you? I am very sorry for any inconvenience caused.
Kind regards, Kayleigh, Interparcel Team Leader
Everything excellent
8 June 2026
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