We received our extendable table which was well packaged/protected. The assembly went well with the instructions and when we encountered a small hiccup during the assembly, customer support was quick... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have ordered goods from Homary ( my first time using them). And noticed that my order was due to be delivered in July. I had already had a chat with a human online and had already explained that I... See more
Company replied
I was trying to buy a product and rang Homary, spoken to Vinnie, who was kind and helpful. Offered multiple solutions like a different colour and perhaps a further discount as a remedy for the extra w... See more
Company replied
Carl was an amazing agent and I got my exchange sorted in less than 3mins. Also happy with the customer service bot as I was able to quickly reach a human agent which is amazing. Not to many filter... See more
Company replied
Company details
Written by the company
Homary is an international home furnishing online platform, primarily operating furniture, bath, lighting, decor, etc. Connecting millions of consumers with worldwide recognized top manufacturers. We are committed to providing the most exquisite home products in the best quality and the most diversified ranges at affordable prices. Homary stands for the customer as the most trusted destination for home products. We want to help every home lover to create your own lifestyle and better living environment at home.
Contact info
Unit 3, Kingsbury Business Park, Kingsbury Road, B76 9DL, Minworth, United Kingdom
- +44-800-102-6383
- service@homary.com
- uk.homary.com
4.5
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They Buy reviews and Over half a year to delivery!
Update: OFFERED £50 TO INCREASE MY REVIEW TO 4 or 5 STARS OR REMOVE. THEY ESSENTIALLY BUY 4 AND 5 STAR REVIEWS. CONSIDER THIS WITH OTHER REVIEWS!
5% refund was given and item eventually recieved(over 7 months later from point of order). Ok product finish but some edges slightly rough. As a result I will increase my review from 1 star to 2 as I feel it's an honest reflection of the overall service and product recieved.
***
Ordered in December, 3 month delivery time frame which is long but I knew that at the time. Contently missed delivery time frames and extensions. Not given really any justification for delay. Promised 5% refund last month never received. Finally given delivery date on monday had no way of altering. Luckily I happened to be home. Delivery was 2 hours later than window told only for a small accessory pack to be delivered and just told they had nothing else in the lorry for me. Informed later the rest of the delivery will come this week but who knows!
All I can think is the head ache if any of it ends up delivered damaged or faulty.
I would not reccomend ordering from this company at all unless you're a fan of roulette delivery over half a year from placing your order.
10 July 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We have emailed you with a suitable solution and will resolve the issue promptly as we always aim to make you a satisfied customer.
Homary’s social engagement team.
The scammers
I am extremely disappointed with Homary’s customer service. Arranging a return should be simple, but this has turned into a frustrating experience.
It’s been over two weeks since my return was approved, yet they still haven’t collected the item. Every time I contact them, I’m told to wait a little longer, but nothing actually happens. There is no sense of urgency, no accountability, and no respect for the customer’s time.
A company that sells premium-priced furniture should provide premium customer service. Instead, once they have your money, getting any meaningful support is incredibly difficult.
If you’re considering buying from Homary, just remember that if something goes wrong or you need to return an item, you could be left waiting for weeks with no solution. I won’t be buying from them again and cannot recommend them based on my experience.
I have been waiting for weeks for a simple return collection. This level of service is unacceptable. I will continue updating this review so other customers know what to expect, and if this is not resolved immediately, I will escalate the matter through the appropriate consumer protection channels.
23 June 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We have emailed you with a suitable solution and will resolve the issue promptly as we always aim to make you a satisfied customer.
Homary’s social engagement team.
“Maxim was helpful in sorting my refund…
“Maxim was helpful in sorting my refund of a light that was not able to be fitted”
6 July 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Nightmare to Return!
Ordered 2 bedside drawers which arrived separately. After opening the first arrival I decided to return as it didn’t look right in the bedroom. Emailed homary who sent a link to fill in. Unsure as to whether the form was sending as it showed Chinese writing. Emailed again and think the form went through although you do not get confirmation of this. In the meantime the 2nd set of drawers arrived which I refused acceptance. Unsure now where to go with this as homary are not replying and I have no confirmation of the second set being delivered. Dhl are another company who does not have a human to talk to! Will have to wait for bank and Klarna for refund. Do not order from this company unless you know you will be keeping the furniture. So stressful!!
25 June 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We would like to reach out to you, but we are sorry we failed to find your order information. Would you please kindly tell us your order number? Or you can call or email us; we will surely get back to you and resolve the issue promptly.
Email: service@homary.com
Contact number:
+1-888-603-9888(USA)
+44-800-102-6383(UK)
+61-1800-700-888（AU）
+12023013539（ES/FR/DE）
Kind regards, Homary’s social engagement team
Yana is great!
2 July 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Morgan was very helpful.
2 July 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
I have requested a refund due to the…
I have requested a refund due to the length of time taking for the item to be shipped and delivered, Morgan was very helpful and dealt with my query promptly, I’d give a 5 star but not before I received the refund
2 July 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
My esperience whit
My esperience whit Morgan was really good, he is amazing and he makes really good job
1 July 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Customer service is very good!!
Customer service is very good, answers fast is friendly!! And helps! Especially Morgan is fantastic! Thank you so much!!
30 June 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Quality Products, Exceptional Service
Apart from the quality of their products, their customer service is top-notch! The office chair I purchased was recently damaged (the left armrest), and Sofia was incredibly helpful. She kept me updated in a timely manner and handled everything professionally.
This kind of customer service is what keeps customers loyal and makes us want to continue supporting the company. Thank you, Sofia, for the excellent support!
30 June 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Bad customer service
Had an order a while back
When told them in regards to the issue, they said they would give me a partial refund but never did
Just false promises
And poor customer service
30 June 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We have emailed you with a suitable solution and will resolve the issue promptly as we always aim to make you a satisfied customer.
Homary’s social engagement team.
Great support from Yana and the Homary…
Great support from Yana and the Homary team in getting into the details and providing me with the latest updates. Keep the great work!
29 June 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Absolutely amazing customer service
Absolutely amazing customer service. Iris was very quick and extremely helpful.
26 June 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Iris was very patient and helpful with…
Iris was very patient and helpful with me. I feel satisfied after our messages. She made me very comfortable. I trust her.
26 June 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Love there service
26 June 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Morgan was fantastic
Morgan was fantastic! Great service and thanks for your help 😊
26 June 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Morgan gave me a great support
26 June 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.