Trackers- surprisingly easy to set up, even sharing a link between 2 users which wasn't a feature I thought existing was a pleasant surprise. It tells me when I've left my wallet in the house which I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
At eufy, we believe great products and true smart home technology is thought out thoroughly. eufy's smart home technology is built from solid foundation of care from all of us as one company. We don't only care about functional performance, but we think ahead of our consumers to build our products with care, to suit their needs, all seamless with no hassle. That's how we create intuitive, human-first technology that frees our consumers and their families from worries. And enliven their life to be one they truly love. eufy, built with care.
Contact info
United Kingdom
- +44 (0) 1604 936 200
- uk.support@eufy.com
- uk.eufy.com
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great performance and subscription free.
I recently made the switch to Eufy Doorbell (S330), Homehub 2, and Eufycam 2c from their Ring equivalents to avoid the increasingly expensive annual subscription renewal. I’m 3 weeks in and have been delighted with the Eufy devices’ performance so far. The video quality is excellent and the notifications work really well. I’ve had to make a few changes to the settings to get to the right level of surveillance sensitivity in order to pick up events and record their full duration, but for those who like a little more control over their devices, there’s a lot more configurability than I had with Ring. My only negative is that the battery life is nowhere near the 180 days promised. I’ve already had to recharge the doorbell whilst the camera is at 46% after 19 days. This could be down to my settings, but there’s little point in having the devices if you don’t capture and record events on your property.
really easy to install and the system…
really easy to install and the system is very reliable.
Spent hours trying to get the chime to…
Spent hours trying to get the chime to link with the doorbell. Failed.

Reply from Eufy
This is a great robot vacuum.
This is a great robot vacuum.
I wouldn't buy their liquids, though. It tends to leave streaks. Ordinary for cleaner from the supermarket works better.
Excellent service
Excellent service, very good communication and the quality is very good
Initially I loved it
Initially I loved it. However I have had to replace so many bits in 12 months. The worst bit being a small plastic flap in the dust hopper came off and I couldn't replace that small bit I have to buy a whole new dust bin which seemed excessive

Reply from Eufy
The door bell and chime is compatible…
The door bell and chime is compatible with my current base and camera's
Very well designed and made products
Very well designed and made products. Happy with performance.
Excellent product
Very easy to set up, with a sleek and elegant design. The functionality is excellent—both the vacuuming and mopping work seamlessly, and the scheduling feature adds even more convenience.
Eufy first & foremost.
Quality & great value of purchased product. Excellent customer service centre.
Eufy floodlight camera with…
I bought an eufy floodlight camera with internal storage. Paid £150 great value, much better picture quality than my previous Ring floodlight camera. And with the added bonus of no annual fee!
Very easy to set up and install. App very user friendly, nightly recommend.
This is a great doorbell camera
This is a great doorbell camera , very clear picture and good night vision, good for security and no on costs, pictures are stored on the micro SD card and can be viewed on the Eufy app.
Camera working nicely!
Perfect choice no subscription
Easy to install and connect to WiFi,I is working perfectly and effective.
SD card covers all events and make you no subscription.
Easy to understand compatability
Easy to understand model compatability between video doorbell unit and base station. Easy to fit and great that there is no subscription model in place. I have added a compatible hard dr8ve to proved additional recording capacity. The kit continues to work well. I may have to work out how to switch it off when I am working . The garden, cleaning the car etc as my wife quickly got fed up with all the alerts, as I frequently activated the doorbell. 🫣
So far, So good
She quickly mapped the house, and once we figured out how best to use the app, she just gets on with it. No problems yet. Exceeded expectations.
Love the doorbell great product easy to…
Love the doorbell great product easy to install
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.