Repair your headphones was excellent. The website is rather clunky though. Should be made slicker. I almost overlooked the email where I needed to send payment first before they'd do repair then... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I first contacted this company in October to repair a product. Initially very helpful indeed. My product has only just been returned to me and it does now work which is great; however, they need to so... See more
Company replied
The communication with and from the company was excellent - so many thanks for that. I was getting a circuit board checked and repaired for an Italian commercial dishwasher. When I was dropping off th... See more
Company replied
Ver clear and well Supported process throughout. Obviously with labour costs these days you need to check if repair is financially viable - mine was. I had the battery changed on a lovely pair of S... See more
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Company details
Written by the company
We work hard to provide high-quality repairs and excellent customer support. While we aim to satisfy every customer, expectations should be realistic—we are not the manufacturer, and repair limitations such as part availability or lead times are beyond our control. Negative reviews often come from misunderstandings or not reading the information provided on our website or in emails. We encourage potential customers to consider both positive and negative reviews, as well as our responses, to get a fair picture of our service. If you genuinely need a repair and understand that we are here to help—not as a charity but as a professional service—you’ll find the process straightforward. If in doubt, always check our FAQ for clarity before proceeding.
Contact info
PR House, Hortonwood 30, TF1 7ET, Telford, United Kingdom
- 03302233644
- uk.electronic.partners
3.8
Great
2K reviews
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid this company if you value your equipment, your money, or honest customer service.
Avoid this company if you value your equipment, your money, or honest customer service.
EP quoted me for repairs to my amplifier, including replacing defective capacitors, resoldering joints and cleaning switches “to restore proper operation”. They also conveniently add postage as a separate extra cost AFTER the quote. I paid in good faith expecting an actual repair.
What I got back was an amplifier in a WORSE condition than when I originally sent it. It would not even power on correctly when connected to the mains. Anyone with basic common sense could see immediately that the unit had either not been properly tested before return or had been further damaged during the process.
Their website proudly claims: “Real Repairs, Not Just Part Swaps.” Ironically, replacing capacitors is exactly what they did before sending the amp back broken and then hiding behind small print claiming they only offered a “partial repair”. Strange how this was never made remotely clear when taking payment.
I even obtained a CCJ in my favour against them and STILL cannot recover my money because the company appears to operate without any meaningful UK trading presence and is registered in the Seychelles. -despite a UK address where 'work' is clearly being carried out.
To be fair, I do not doubt they can handle simple fixes. But in my experience, anything more complicated seems to become: diagnose problem, take payment, fail to repair, deny promises were made, then ask whether you would like to pay MORE money for another attempt!
You can always ask their customer service chat how much of this sounds familiar - the AI they use to respond to your queries/emails is suprisingly honest.
*edit. I note they have responded to my review with some Ai waffle... just like to point out again: a ccj was awarded in my favour against them. They are not even registered in the UK.
2 March 2026
Unprompted review
Reply from Electronic Partners
We’re disappointed to read this account, as it does not reflect the documented repair process completed for this amplifier repair.
The unit was tested both during and after the repair work, and the post-repair analysis records confirmed correct operation prior to dispatch.
The quotation and final invoice both clearly identified this as a partial repair service. This terminology was presented within the service documentation provided before and after payment, alongside the repair scope and terms. Postage charges are also listed separately as standard logistics costs rather than being embedded into repair pricing.
As a specialist electronics repair company, we can only report on the operational condition of the amplifier during bench testing and at the point of completion. Intermittent or age-related faults within vintage hi-fi equipment can develop independently after successful repair work, particularly where multiple degraded components exist within the wider system.
We also want to clarify that customer support is handled through our ticket platform and telephone support channels by our service team directly. We do not operate an unattended or automated-only support process.
If you would like the repair documentation and test records reviewed again, please provide your reference number through the ticket system and the team will assist further.
Great experience with fixing my keyboard
Great experience with fixing my keyboard and decent price
4 May 2026
Unprompted review
Services like this prevent waste
It's a great service, I mistakenly broke my beats headphone in the gym. It has sentimental value as it was a gift from loved ones. They replaced the broken part and even went one step further by repairing the hissing sound caused by water ingress.
They were constantly keeping me informed by sending update of each stage of repair.
21 April 2026
Unprompted review
Reply from Electronic Partners
Thank you for the 5-star review. We’re pleased to hear you had a great experience with your keyboard repair and found the service good value as well.
Our team works hard to provide reliable diagnostics and professional electronic repairs with clear communication throughout the process, so it’s great to know the service met expectations.
We appreciate you choosing Electronic Partners.
I wanted to have my Pioneer AV…
I wanted to have my Pioneer AV amplifier repaired by a recommended Pioneer specialist. My search led me to Electronic Partners. After reading the reviews and procedures for posting my package, I sent my amplifier to Electronic Partners to be repaired. The service was as professional as you can get. Communication was on point and detailed, after paying the fees my amplifier was returned via DPD on time. Thank you Electronic Partners for your service, Top Notch 10/10.
23 April 2026
Unprompted review
Reply from Electronic Partners
Thank you for the excellent review and for trusting us with your Pioneer AV amplifier repair.
We’re pleased to hear the entire process — from booking and communication through to repair completion and return delivery — met your expectations. Our team aims to provide a professional and structured repair service throughout every stage, so it’s great to know this came across clearly.
We appreciate your recommendation and your kind comments regarding the communication and turnaround. Enjoy your amplifier, and thank you again for choosing Electronic Partners.
I have used Electronic Partners three…
I have used Electronic Partners three times now. The first was for a dishwasher PCB which they successfully repaired and which saved me from having to buy a new machine, saving me hundreds of pounds. The second and third was for repairs to a Bose player and Bose speaker. The service has been excellent and efficient. I'm really pleased to have been able to have these items fixed rather than have them replaced at considerable cost.
10 April 2026
Unprompted review
Reply from Electronic Partners
Thank you for your continued support and for trusting Electronic Partners with multiple repairs over the years.
We’re pleased we were able to successfully repair the dishwasher PCB, Bose player and Bose speaker, helping extend the life of the equipment and avoid unnecessary replacement costs. Our team focuses on providing structured diagnostics and reliable electronic repair solutions across a wide range of devices, so it’s great to hear the service has remained consistent across each repair.
We really appreciate your comments regarding the efficiency of the process and the overall service experience. Thank you again for choosing Electronic Partners.
Service excellent, billing not so much
Everything from first contact to delivery of fully repaired Bose Headphones was excellent. I was even pleased with the final invoice which quoted me in gbp. What was not so impressive was that having paid over the phone with my credit card, I saw the transaction was in a foreign denomination and so incurred a transaction fee. I’m not too sure about the legality, however, when my email of complaint was bounced I gave up trying to challenge it and put it down to experience
11 April 2026
Unprompted review
Reply from Electronic Partners
Thank you for your feedback and for choosing Electronic Partners for your Bose headphones repair.
We’re pleased to hear you were happy with the repair service, communication and return process. It’s also good to know the quoted and invoiced pricing was clear throughout the repair.
Regarding the card transaction, payments are processed through our international payment infrastructure, which can result in certain card providers applying their own foreign transaction or conversion fees depending on the card terms issued by the customer’s bank. These charges are applied externally by the card provider rather than by Electronic Partners directly.
For customer support and complaint handling, we operate through our ticket system to ensure enquiries are tracked correctly and responded to by the support team. If you would still like the matter reviewed, please raise a support ticket with your reference number and the team will be happy to assist further.
Thank you again for your balanced review and for recognising the quality of the repair service provided.
Electronic Partners is an excellent…
Electronic Partners is an excellent company that offers fast, professional, affordable, reliable service and fast return. I’ve been a returning customer for years, and they’ve never let me down. Thank you for another great experience, my headphones look brand new!
14 April 2026
Unprompted review
Reply from Electronic Partners
Thank you for your continued support and for taking the time to leave another review.
We’re very pleased to hear that the service, turnaround and repair quality have remained consistent over the years. Restoring headphones to both full working order and excellent cosmetic condition is something our team takes great pride in, so it’s great to know you were happy with the result.
We truly appreciate your loyalty as a returning customer and thank you again for choosing Electronic Partners.
I have no complaints
I have no complaints. From first using the website to receiving back my watch, the whole process was easy and clearly communicated. I would definitely use them again.
10 April 2026
Unprompted review
Reply from Electronic Partners
Thank you for your review.
We’re pleased to hear the entire process — from booking the repair through to the return of your watch — was straightforward and clearly communicated throughout. Providing a smooth and reliable service experience alongside professional diagnostics and repair work is something our team focuses on every day.
We appreciate your support and look forward to assisting again in the future should you need us.
All Good
I did some online research into who/which company could do a repair to one of my electronic devices. Electronic Partners came up with a very good quote and I proceeded with the repair. Postage labels were easy to download and print and the method of postage was also easy to deal with. As soon as Electronic Partners received my item, I received a confirmation email including access to my repair ticket portal which provided service updates. As soon as the repair was completed they issued their invoice. Payment was easy to make and within 24hrs I'd received confirmation of payment and that shipping would follow. The fault with my device has been rectified and I'm extremely pleased with the quality of service that Electronic Partners have given to me.
10 April 2026
Unprompted review
Reply from Electronic Partners
Thank you for taking the time to leave such a detailed review.
We’re pleased to hear the entire repair process — from quotation and shipping through to ticket updates, payment and return delivery — was smooth and easy to follow. Our system is designed to provide clear communication and structured progress updates throughout the repair journey, so it’s great to know this worked well for you.
Most importantly, we’re glad the fault with your device was successfully resolved and that you were happy with the overall quality of service provided.
Thank you again for choosing Electronic Partners.
Carried out a repair on my hot tub…
Carried out a repair on my hot tub control panel from start to finish experience was amazing excellent process will definitely use again and recommend
26 March 2026
Unprompted review
Reply from Electronic Partners
Thank you for your excellent review and recommendation.
We’re very pleased to hear you had such a positive experience with the repair of your hot tub control panel. From initial booking through to diagnostics, repair and return, our team works hard to provide a smooth and professional process for every customer.
It’s great to know the repair was completed successfully and that the service met your expectations throughout. We appreciate your support and look forward to assisting again in the future should you ever need us.
Woeful - stay well clear
My headphones ANC feature stopped working , got quotes at £49 to fix them which I thought was a good price so i sent them off. Electronic partners said they’d cleaned the mic and that the noise cancelling was now working. Upon receiving the headphones back, the ANC was no different to before and completely not working. Electronic partners said to send them back and they can do further inspection so i did. Having sent them back they said they’d checked them and there was nothing wrong with them and that the noise cancelling was working as expected. They then charged me a further £10 for the inspection, and guess what, the noise cancelling still doesn’t work. They refused to give me my money back as well, stay clear at all costs, terrible company
2 April 2026
Unprompted review
Reply from Electronic Partners
We understand how frustrating it is when a feature like ANC doesn’t appear to perform as expected.
Based on our diagnostic process, the headphones were received with a report that Active Noise Cancelling was not functioning. The unit underwent microphone cleaning, software update, and full functional testing. ANC operation was verified using the Beats app, where toggling between modes produced the expected response.
Following your return request, the device was re-tested by multiple engineers and compared directly against other Beats Studio3 Wireless units to ensure consistency. In all cases, the ANC function operated within manufacturer specifications.
ANC performance can vary depending on environmental conditions and perception, but from a diagnostic and comparative testing standpoint, no functional fault was identified at any stage. As such, the charges applied relate to the completed service and the additional inspection carried out after the return.
If you would like us to go through the testing process or findings in more detail, please contact us with your reference number and we will assist further.
SCAMMERS AVOID
Sent a Marantz Midi system which would not power up, was given a quote of £108 for repair which I accepted ,was told they needed to get parts and given a date of about 2 weeks for them to arrive. 3 months after being given 2 more dates for parts to arrive I receive and invoice for £474.00 saying the unit needed a new mother board after being quoted and paying the £108 they said would do the repair. Feel like I've been scammed AVOID AT ALL COSTS
20 March 2026
Unprompted review
Reply from Electronic Partners
We understand your concern regarding how the process unfolded.
Based on our diagnostic process, your Marantz system initially presented with a no power fault. A separate diagnostic was quoted and approved due to the time required to properly investigate the issue. During this stage, the power supply fault was identified and rectified, and further testing confirmed that the unit was still entering protection mode.
At that point, all standard causes had been ruled out, leaving the fault isolated to the main processor or main PCB. This required a further quotation for the next stage of repair, which is standard practice when additional faults are identified beyond the initial issue.
As outlined in our service terms , diagnostic work and partial repairs are separate stages, and initial estimates are non-binding until full testing is completed. Additional faults uncovered during diagnostics are quoted separately before any further work proceeds.
The initial £108 related to the approved diagnostic and partial repair work carried out on the power and amplifier stages. The later quotation reflects the newly identified board-level fault requiring main board replacement.
If you would like us to go through the diagnostic findings step by step, please contact us with your reference number and we will be happy to review this with you.
Are American fridge freezer stopped…
Are American fridge freezer stopped working and was told it could not be repaired as the part was obsolete and could not be replaced electric partners repair the pcd bored saving us a lot of money on replacing it we were keep informed of the repair and the cost i will definitely use them again i would like to thank them for a stress free experience
5 March 2026
Unprompted review
Reply from Electronic Partners
Thank you for your fantastic review.
We’re glad we could help repair the fridge freezer PCB board after replacement options had proven difficult to source elsewhere. Specialist board-level repair can often extend the life of appliances and provide a practical alternative to full replacement.
It’s also great to hear the communication, updates and overall process made the experience straightforward from start to finish.
Thank you again for your recommendation and for choosing Electronic Partners.
Quick and reliable
Sent the company my beats ear buds . They Would lose bluetooth connection when out case they Would not update with bluetooth at beats apps.
Sent them on the Tuesday. Got email saying arrived on weds. Got a email Thursday morning regarding the quote went ahead. ear buds arrived Friday. Working perfectly.
Wish every company was this efficient.
24 March 2026
Unprompted review
Reply from Electronic Partners
Thank you for the great review.
It’s fantastic to hear your Beats earbuds were diagnosed, repaired and returned so quickly, and most importantly that the Bluetooth connection and update issues were fully resolved.
Our team works hard to keep the repair process efficient while maintaining thorough diagnostics and testing throughout, so your comments regarding the turnaround and communication are greatly appreciated.
Thank you again for choosing Electronic Partners.
Product waiting to be repaired for over 2 months and still not in progress
Sent my drone off for repair and was received by them in January. Still as of the 27th March I'm no further forward with a repair and am constantly having to chase.
Parts were ordered by them following payment but they still haven't been despatched by their supplier 2 months later! Yet the parts seem readily available to buy in the UK.
In terms of the process - to be fair to them it's nice and straight forward, but they appear to have a complete lack of control over chasing suppliers. A rather painful experience so far. I'll update further once I get some progress. Invoice paid 20th January for reference.
07.05.26 UPDATE - drone received back and all working. It did take a long time, the main issue being I had to chase and chase to get updates. The team I spoke to were always professional and polite. Just a frustrating slow experience.
27 March 2026
Unprompted review
Reply from Electronic Partners
Thank you for your feedback.
We understand the frustration caused by extended delays on specialist drone repairs, particularly where parts availability is outside standard supply channels. In this case, the delay was directly related to sourcing manufacturer-specific components through authorised distribution routes, which can involve significant lead times depending on export controls, regional restrictions and supplier allocation processes.
As part of the repair process, parts are sourced through approved channels to ensure compatibility and reliability rather than relying on unverified marketplace stock. Unfortunately, supplier dispatch timelines are not always within our direct control once an order has been placed.
We do appreciate your comments regarding the repair booking and tracking process, and we understand the wait has been frustrating. If you would like an updated status review, please reply through your repair ticket with the reference number and the team will provide the latest supplier information available.
A new life for My Teac amp
My Teac amp had stopped working and I was on the point of buying a new amp when I discovered Electronic Partners. From the first contact with them to packaging the amp for delivery to their workshop the process was smooth and worked well. The amp was repaired in the timescale they had advised and I was informed. The amp now works well, I saved myself a lot of money and would recommend this company to anyone needing audio equipment repair.
14 March 2026
Unprompted review
Reply from Electronic Partners
Thank you for sharing your experience, Ron! It’s great to hear your Teac amp is back up and running. Should you require any further hi-fi or audio equipment repair support, we’ll be happy to assist.
Terrible
My device was not fixed in the way that I checked and confirmed that it would be. It was very expensive for what I received (£90 -for them to remove a part of my device that I still needed and instead of mending it, or replacing it- to fill the hole created with glue). And After many frustrating messages with customer care- I leave with a device no longer useable in the way I had wanted, money out of pocket, and a highly patronising and unhelpful exchange where the customer 'service' rep told me the device was broken when it arrived (...which is why I wanted to pay this company to have it fixed). The messages had a highly patronising tone, they never addressed certain points I raised and made no offer to make any sort of reparation, r any responsibility taken for the confirmation that I received prior to paying. (Which they said was a chat bot, and therefore didn't represent their company- even though I contacted the 'agent' through their website). I couldn't rate this company low enough, would never use them again and would advise people to be very careful before giving any money.
19 March 2026
Unprompted review
Reply from Electronic Partners
Dear Sacha,
We’re sorry to hear you feel this way.
Your device arrived with the mounting point already structurally broken, as shown in the check-in photo provided before repair. The approved repair covered a general service and stabilising the damaged back panel, which was completed as agreed. Replacement parts for this model are not available, and no confirmation was given that the mount could be restored.
All work was carried out in line with the authorised quotation and documented condition on arrival.
A very capable technical repair…
A very capable technical repair service. good communication let down by clunky on line communication system. I would recommend them to anybody. excellent service.
17 March 2026
Unprompted review
Reply from Electronic Partners
Thank you for your review and recommendation.
It’s great to hear you found the repair service technically capable and the communication helpful throughout the process. Our team works hard to provide reliable diagnostics and professional electronic repair support across a wide range of equipment.
We also appreciate the feedback regarding the online system and are glad the overall service experience still met expectations.
Thank you again for choosing Electronic Partners.
Outstanding service.
Fixed my son’s Quest 2 to the point it looks brand-new. Excellent service and communication and kept me updated an in the loop daily. Thank you 👍
6 March 2026
Unprompted review
Reply from Electronic Partners
Thank you for the fantastic review.
We’re glad the Quest 2 repair was completed to such a high standard and that the headset was returned looking like new again. Keeping customers updated throughout the repair process is an important part of the service, so it’s great to hear the communication and progress updates were helpful throughout.
Thank you again for choosing Electronic Partners — we really appreciate the recommendation.
Fantastic company, clear instruction and value for money
My second time around getting different pair of ear buds repaired. They were my gym sennheiser momentum 4’s, which I dearly love. Unfortunately got kicked across the gym floor and damaged the left one.
I’ve used this company before and was very impressed, the whole process from quoting to return and pricing was easy and relatively quick and a very reasonable repair price. I’d fully recommend them and not hesitate to use them again myself.
Just very very good.
28 February 2026
Unprompted review
Reply from Electronic Partners
Thank you for the fantastic review and for coming back to us again for another earbud repair.
We’re glad we could get your Sennheiser Momentum 4 earbuds repaired and back in working order after the damage. Our team aims to keep the entire process — from quotation and booking through to repair, updates and return delivery — as straightforward and efficient as possible, so it’s great to hear this was reflected in your experience once again.
Your continued trust and recommendation are genuinely appreciated. Thank you again for choosing Electronic Partners.
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