I had an excellent experience with DeFacto. I brought tshirts on sale to take on vacation since I was visiting an extremely hot and humid country. The quality is amazing! Survived the weather and the... See more
Company replied
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See what reviewers are saying
Defacto is literally so good, prices are reasonable, discount codes are very helpful too, delivery is so quick, true to size and fabrics are good material. They may take some time to refund if you hav... See more
Company replied
Avoid this website. I ordered 3 dresses, all came bigger in size but that wasn't an issue, I returned them & decided to order a smaller size of the one I liked, it took too long but eventually came, I... See more
Company replied
Good quality clothes. Would have given a 5 star but just a little adjustment that I think might help - please include the height of your models and the sizes of clothes that they are are wearing - mak... See more
Company replied
Ordered a jumper which arrived quickly
Ordered a jumper which arrived quickly
Unfortunately it was too small for me
No problem, returned the jumper and reordered next size up. This again arrived quickly and was perfect
The refund process was easy and the refund arrived very soon. Another good purchase and great service 👍
19 January 2023
Reply from DeFacto UK
Greetings.
We are so grateful for your kind words. Thanks for sharing your review with us.
Best regards.
-DeFacto Customer Experience Center
Some of the clothes sizes run out and…
Some of the clothes sizes run out and need to wait for a months.
Bit disappointed for this 😕
27 January 2023
Reply from DeFacto UK
Greetings.
We really appreciate you taking the time to share your feedback with us. We are sorry to inform you that we are unable to foresee if there'll be any stock updates however we offer a notification service to let you know if there was a stock change for the related product. We hope this helps.
Best regards.
-DeFacto Customer Experience Center
Item never arrived.
12 January 2023
Reply from DeFacto UK
Greetings.
We would like to apologize for the inconvenience that you have experienced. We've issued your refund in order to compensate this situation and please be assured that we'll be doing our best to provide a much more better experience for you in the future. We sincerely thank you for your understanding in advance.
Best regards.
-DeFacto Customer Experience Center
Impressed with DeFacto
I ordered a pair of trousers in the sale and even though they weren't for me, I have been really impressed with the way my order, payment, return and refund were processed.
Thank you - maybe next time?
12 January 2023
Reply from DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
-DeFacto Customer Experience Center
Very bad experience with Defacto.too…
Very bad experience with Defacto.too much bad service!
26 January 2023
Reply from DeFacto UK
Greetings.
Our apologies once more for this unpleasant experience. We've issued your refund in order to compensate this situation and please be assured that we'll be doing our best to provide a much more better experience for you in the future. We sincerely thank you for your understanding in advance.
Best regards.
-DeFacto Customer Experience Center
Amazing
Good quality jumpers and came on time. Very impressed by the costumer service. 10/10
7 January 2023
Reply from DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
worst experience with a fashion brand…
worst experience with a fashion brand ever! won't purchase again
have been denied any solution when I received two faulty items.. wow
25 January 2023
Unprompted review
Reply from DeFacto UK
Hello,
We apologize for this and want to thank you for leaving a review. Please send us a photograph of damaged item(s) at "support@defacto.com", we've already contacted you there. You can rest assured that we will be compensating for the inconvenience caused. We hope that you will be more satisfied with the services next time.
Kind Regards
DeFacto Customer Experience Center
Reply from DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Good quality clothes. A little bit of improvement
Good quality clothes. Would have given a 5 star but just a little adjustment that I think might help - please include the height of your models and the sizes of clothes that they are are wearing - makes it a bit easier to find the closest size, especially when buying online. Not sure if it's me but I feel like the length of the jumpers from shoulders to the wrist area is a bit small
23 December 2022
Reply from DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us. We will take an action through your opininons and we hope to receive a five star rating from you next time.
With best regards and wishes.
DeFacto Customer Experience Center
Reply from DeFacto UK
Hello,
We are sorry to hear that you have yet to receive your parcel, please email "support@defacto.com" as soon as possible, so we can assist you with your delivery.
DeFacto Customer Experience Center
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased and our service. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Reply from DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
I like my jumpers
14 January 2023
Reply from DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Cente
Reply from DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Excellent service
20 January 2023
Reply from DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
Good experience,fast dispatch and very…
Good experience,fast dispatch and very nice jumper
29 December 2022
Reply from DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Reply from DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
Reply from DeFacto UK
Greetings.
We are so grateful for your kind words. Thanks for sharing your review with us.
Best regards.
-DeFacto Customer Experience Center
Go on, take a look around
Never knew about this website and I am glad I found it. Lots of fab choices and I was lucky enough to bag a brilliant hoody in the sale - we all love a good sale. Communication was great and very quick delivery. Well worth a look everyone.
3 January 2023
Reply from DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
Excellent support
4 January 2023
Reply from DeFacto UK
Greetings.
We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
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