ChangeGroup UK Reviews 

I think the description daylight robbery just about sums them up.

Scammed my son. Cost him 71.50 gbp for 70 usd. Shocker. No recourse, guy was super impolite. Never again.

Don’t ever change your money with this company. They are notorious for scamming unsuspecting individuals. They put something else 0% commission on the board outside and hide under their tiny write up on their desk. They do not wait for your consent to give a go ahead neither respond to their email for complaints. In all you do, avoid CHANGE GROUP! They are rogues

Absolute rip off - no rates exposed, lack of transparency, unclear staff and abysmal rates. I mean don’t bother, you’ll just hand them a lot of cash and get back nothing. They’ll try to convince you that euros are more expensive than pounds - only with these guys

Really bad exchange rate with this company at gatwick airport despite the rate being advertised online a lot more. Will nor be using them again

Bought Polish Zlotty at East Midlands airport.
Charged £109.05 for 400 Zlotty. The screen was not displaying any exchange rates. Said internet down!!
I was overcharged charged £30.00including a £4.99 service fee. Whilst accepting airports are more expensive. This is a total rip off. Buyer beware

I was charged £100 for 85 Euros landside at Standsted airport. I had especially used landside so as not to be charged exorbitantly. If that wasn't a mistake then I was charged 15% commission. I will NEVER use this company or an airport again.

I had a pleasant service with Kaushal at Gatwick airport.

Transiting through Stanstead Airport, I withdrew 400 euros from a Changegroup ATM from my euro account. Total of 552 euros deducted from my account, meaning Changegroup have collected 152 euros in commission for the pleasure of using their ATM. They plaster 'free cash withdrawals' on their ATMs but charge 152euro on a 400euro transaction. Completely ridiculous.

Horrific exchange rates , so bad we thought it was a mistake.

Avoid at all costs. I had a very poor experience when trying to complete a transaction prior to my holiday. While I understand that online rates can sometimes be better, the difference was around £30, which is significant yet my concerns were dismissed.

When I questioned the discrepancy, I was spoken to in a condescending and dismissive manner, as if I didn’t know what I was talking about. Even worse, when I asked for the transaction not to proceed, I was told it was too late, despite the fact that it hadn’t been finalized to my knowledge.

This kind of customer service is unacceptable, especially when dealing with financial transactions before travel. I would strongly recommend others look elsewhere.

COMPMETLY revolting experience- utterly ripped off- they are thieves - disgusting behaviour - zero value- trading on the rushed time pressured traveller who doesn’t expect to be utterly fleeced in a uk airport- worse than trading for a carpet in a back street of Marrakesh-AVOID LIKE THE PLAGUE- you will be ruthlessly ripped off- shame on you stinkers.

I normally stay away from places like this, as they are more expensive than other currency exchanges, but decided to give it a go. I was attended to by Abel. He was very helpful and polite. Will definitely return.

How is this allowed to operate in a place where people are most vulnerable? No exchange rates were displayed, and at 3am, exhausted and sleep-deprived, you don’t realise you’ve been completely ripped off until it’s too late. This kind of predatory practice has no place in a major airport.

Criminal level exchange rates! Do not change money at the airport (Stansted) is the biggest rate rip-off I’ve ever experienced. I took from the ATM so didn’t pay enough attention. €200 EUR cost £232 - their website quoted £176- so charged an additional £60 to change at the airport! Criminal!

St Pancras last week. Terrible exchange rate. They claim commission free, and cannot be beaten.
They offered €0.92 for one pound sterling. For £100 they would give €92. The bank rate is €119 for £100.

Scam! £346 for £300,just scammed on £100. This is fraud and shouldn’t be allowed to operate as ATMs in the airport!

Disgusting. WARNING! Never use them. They say 0% and then give the worst exchange rate possible. This shouldn't be aloud.

They make a huge amount of commission. Exchanged £325 and got back 300 euros. So they made 80 euros. Please avoid, it is robbery.