ChangeGroup UK Reviews 611

Criminal level exchange rates! Do not change money at the airport (Stansted) is the biggest rate rip-off I’ve ever experienced. I took from the ATM so didn’t pay enough attention. €200 EUR cost £232 - their website quoted £176- so charged an additional £60 to change at the airport! Criminal!

St Pancras last week. Terrible exchange rate. They claim commission free, and cannot be beaten.
They offered €0.92 for one pound sterling. For £100 they would give €92. The bank rate is €119 for £100.

Scam! £346 for £300,just scammed on £100. This is fraud and shouldn’t be allowed to operate as ATMs in the airport!

Disgusting. WARNING! Never use them. They say 0% and then give the worst exchange rate possible. This shouldn't be aloud.

They make a huge amount of commission. Exchanged £325 and got back 300 euros. So they made 80 euros. Please avoid, it is robbery.

Absolutely corrupt either some of their staff members are theifs or they false advertise a 0% commission, I was at gatwick at around 5pm today and have the gentleman 320.80 uk pounds to be given only 300 euros I honestly don't even know how that makes any sense and I even questioned the man and he was chatting away to distract maybe that's their technique, checked the rate online and should have been given at least 370 euro, so I suggest they check their cameras as this member of staff is clearly robbing people left right and centre Absolutely disgraceful, I will never ever use them again

Ronald is the best customer service

This is a criminal organisation. You exchange sterling into eur and they show you .84. You assume it’s the eurgbp rate but it’s the gbpeur! So you end up paying 230gbp for 200eur. Ask the staff for explanation and they tell you that’s their rate and they won’t help you to make a complaint. Stay away from this scam. This happened in Stansted airport.

No commission! That's a joke! 300£gave me 310$! It should be around 393$! I would never use it again! I gave 2 stars because the lady in Gatwick Airport was very nice, but the company 0 stars!

Avoid this company at all costs, what a con!!
Wanted 150 euros and paid £167. Almost like the exchange rate is in reverse. Horrific rate 0.92!!!!!!!! Please don’t use them!!!

Absolutely terrible service here at London Luton currency exchange. Plus it did say zero commission only to get the most horrible rate. £220 and got €180 back!? Shocking rates to say the least! No customer service skills available to the person who served me as well

A bunch of thugs. I exchanged usd 200 for GBP 100????? When I questioned it was told they have no refund policy once the hand the cash

Not good rate at London Luton airport Change Group at all. What is misleading is that they have Sign - zero commission . But then How is the rate so bad? Very misleading !! Also they do not show rates on the boards, You need to ask them . Which just makes things even worse .

Absolutely horrible
I changed 100$ received only 52.85£ Gatwick South terminal next day
Money was not used the charge me 5.99£ again 58.85 £ could to get back my 100$ wouldn't recommend this company, use your card or change in the city.
5 star 4 star reviews are 100% Planted from family and friends none of independent would make 5 Star by losing money.

Very quick currency exchange from Kaushal. Thank boss

Absolutely horrible thieves!!!! They won’t tell you about the fees which was £257 for me for exchanging USD 2500. Are they out of their damn mind? The workers there wouldn’t refund and would just say to email the head office. No transparency, whatsoever. Horrible. Avoid it. Thievesssss!!!!!

Avoid like the plague, the rate they give is daylight robbery…

Terrible terrible terrible. What a con. Please whatever you do , DO NOT EXCHANGE HERE. I wanted to change £300 into polish zlotys the man in ChangeGroup tried to charge me £33 to do this. Thats 11% !! I laughed at him as he said this was a favour it was usually more. Ha ha ha what a joker. I reckon he was pocketing money . Hey ChangeGroup haven't you noticed how bad your reviews are ?

I am writing to express my dissatisfaction with the currency exchange service at Luton Airport. During my recent visit, I was shocked by the extremely unfavorable exchange rates offered, which were significantly below market rates and far worse than what is available even at other airports.

As a traveler, I understand there may be some fees or slight rate differences, but the margin applied here felt excessive and exploitative. There was also a lack of clear signage or communication about the true cost of the exchange, which made the experience even more frustrating.

I hope this feedback is taken seriously, as such practices can leave a very negative impression on visitors and frequent travelers alike. I encourage you to review your rates and provide more transparent information to customers in the future.

Awful. Offered me extremely poor exchange from sterling to euro. 79 euro for a £1.
He then tried negotiating me up eventually offering me just over a euro for a pound. AVOID. Should not be allowed to operate at the airport.