Uk Buddhastoneshop Reviews 

401
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 286 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, noting they are well-made with lovely fabrics. People also consistently highlight the excellent customer service, describing staff as helpful, friendly, and quick to respond to inquiries and resolve issues. However, some customers noted product sizing could be inconsistent or larger than expected, and a few experienced discrepancies between advertised descriptions and actual items. Some orders also took longer than anticipated to arrive. The minority of people were dissatisfied with the return policy, finding it complex, costly due to international shipping, and difficult to get a clear return address.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing. Many reviewers praised the lovely... See more

Quality

Customers consistently note positive experiences with quality, praising products for being lovely, well-made,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and quick... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting very positive... See more

Return policy

Users describe negative interactions with the return policy, with many reviewers finding the process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very helpful and good communicators, in context of delivery from overseas. Good service& quality, but may take extra time to arrive, so keep in touch with them and they will respond fully Thanks

Rated 4 out of 5 stars

Provided you get the fit right, its really good. One of the shirts I ordered fitted perfectly, really nice quality, well made, I really like it a lot. The other, did not, a beautiful colour, and it wa... See more

Company replied

Rated 4 out of 5 stars

Bought 3 tops from Buddhastone. They took their time getting there but all 3 were great - lovely fabrics and details. One fit perfectly, the other 2 fit but I thought they'd be a bit more loose around... See more

Company replied

Rated 4 out of 5 stars

The quality of the garment is lovely. The sizing is a bit off. The trousers came up big and differed slightly within those labelled the same size. If perfect sizing is not important just go for a si... See more

Company replied



Contact info

4.0

Great

TrustScore 4 out of 5

401 reviews

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4.0

All reviews

(401)

274 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful Gift

Beautiful, gift, beautifully packaged. I would recommend this shop and its team. Many thanks!

16 March 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 4 out of 5 stars

Overall good experience - check sizes

I ordered two items - a top and a dress. Shipping was delayed for a few weeks but the customer services team were very helpful and responsive. Both items were good quality and matched the photos online, although there are no labels to provide details of materials and care instructions. Unfortunately the dress was much too large (advertised as UK10 which is an XL so be mindful of sizes when ordering) Again, customer services have been great at responding to arrange a replacement.

18 March 2026
Unprompted review
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Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

Fantastic Customer service!

I recieved my order without error, beautiful product, unfortunately size was not right for me.
But Tashi from the customer service team has been extremely helpful and accomodating, assisting to allow me to exchange the item without issue. Many thanks.
I await my new product.

19 March 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

Excellent products and service

I purchased three pairs of trousers from Buddha Stones and I’m really happy with them - they look fantastic, feel very comfortable, and the is great.

I also want to mention how lovely their customer service team were. They were friendly, responsive, and incredibly helpful when I got in touch. It’s always nice when a company not only sells nice products but also genuinely cares about their customers.

Overall, a really positive experience and I’d happily order from them again!

13 March 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

Delayed but happy with purchase

Although I waited four weeks I am delighted with my copper Pi Xiu compass bracelet. I was made aware of a delay by their customer service team and was offered a compensation gift year of the horse bracelet which I accepted. Overall very happy with purchase and correspondence from BuddhaStone

10 March 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

I had an issue with sizing but the team…

I had an issue with sizes but the team could not have been more helpful. All resolved and I now have 3 pair of fabulous wide leg trousers. Beautifully made from soft flowing fabric. A very happy customer.

9 March 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 1 out of 5 stars

Bogus company don't use

My order never arrived and customer services were full of excuses.
I believe this company are scammers and not a genuine company so please don't waste or lose your money to people that have no conscience in fleecing people

5 March 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Sorry, we are unable to locate your order via the name.
May I know your order number or email address on your order so we can check your order for you and provide you a more accurate answer promptly?
Looking forward to your reply.

Rated 5 out of 5 stars

Patience paid off as delighted!

I’m so very delighted with my purchase of fleece lined cords! The material is superb and the quality of fabrication is testament that much care was taken.

I echo other comments re; assuming the company is UK based and you will need patience as the transportation takes time but the trousers were well worth the wait!

All through the transaction over my order l have received friendly reassurance and also a payment of a discount l had failed to activate!

4 March 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 1 out of 5 stars

Refunds almost impossible to arrange

I simply can’t get a straight reply to my asking where to return clothes to. I keep asking and getting nonsense replies like’try another size’ etc I would not recommend this store as it’s so hard to arrange a refund. I’ll continue to try but it’s very frustrating

2 March 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Sorry, we are unable to locate your order via the name.
May I know your order number or email address on your order so we can check your order for you and provide you a more accurate answer promptly?
Looking forward to your reply.

Rated 4 out of 5 stars

Fleece lined harem pants

Bought a pair of fleece lined harem pants. The harem pants are great - well made, fit like a glove, good fabric. Had to wait longer than expected for delivery, and then it was confused. Ordered tweo more pairs in different colours - they sent the wrong sizes. I hae delayed following this up - their responses have been prompt.

18 December 2025
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 1 out of 5 stars

Poor

I ordered three pairs of trousers and a pair of leggings. The leggings were ok, but all three pairs of trousers were ill fitting, uncomfortable and the trousers far too short. I was told there would be a "no hassle" return, within 30 days. The order had been very slow to arrive in the first place as it was from China. I was told that if I didn't want to swap the items for other items of the same value, which I didn't, I would have to pay both an £8 fee and also guaranteed postage for return to China. This is over £25. So much for "no hassle". I do not recommend this company to anyone.

26 February 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Dear customer,

Thank you for taking the time to share your experience. We’re truly sorry to hear that the trousers did not meet your expectations in terms of fit, comfort, and length, and that this caused such frustration.

We sincerely apologize if the phrase “no hassle return” led to misunderstanding. As an international brand, some of our items are shipped from overseas warehouses, and for returns that are not related to product defects, the return shipping cost is borne by the customer, which can indeed be higher for international returns. We understand how disappointing this can feel, especially after already experiencing a longer delivery time.

Your feedback regarding sizing and length is very important to us, and we are continuously working to improve our size charts and product descriptions to better suit customers in the UK and EU. We are also reviewing how our return policy is communicated to ensure it is clearer and more transparent in the future.

We truly regret that this shopping experience did not meet your expectations, and we appreciate you bringing these concerns to our attention. If you would still like us to review your case again or explore any possible resolution, our customer service team would be glad to assist you further.

Rated 5 out of 5 stars

A lovey and unique shop

A lovey and unique shop; a veritable treasure trove.

8 February 2026
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

Great Service & Wonderful Products

Great Service & wonderful product

1 March 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

What lovely trousers

What lovely trousers. Perfect fit, lightweight but strong colour and easy to wear material. I would definitely recommend these to anyone.

24 February 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

Great company to work with!

Great company to work with!
Good quality product!
Fabulous communication quick to reply and resolve
queries.

17 February 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

Brilliant customer service

I ordered a male infinity bracelet. The quality of the bracelet did not disappoint. Unfortunately the bracelet was a wee bit tight ( My fault in ordering wrong size )

I reached out to customer service to try to resolve my error...

I was contacted by Tashi and I would have to give Tashi 10 out of 10 for customer service.....

I would not hesitate in recommending this company to anyone...

Namaste Tashi 🙏

18 February 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 4 out of 5 stars

Update after Good customer service

Ordered two dresses. Sizing is all over the place so needed to send one back. Thought I had done my research and although a Chinese company they seem to imply they had a UK hub (like Temu and Shein). But no, returns have to be sent back to China. However, customer service have now explained their procedure more clearly and have refunded my money. I am very happy with the dress that i was keeping anyway.

18 February 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Dear customer,

Thank you for sharing your experience. We’re sorry to hear that the sizing did not work out as expected and that the return process caused frustration.

To clarify, we are an international brand with global fulfillment, and while we serve many customers in the UK, our returns are currently processed through our overseas facility. We understand that international returns can be inconvenient and costly, which is why our support team often tries to offer alternative solutions—such as partial refunds or exchanges—to help reduce customers’ losses when an item is not defective.

Sizing can vary by design and fabric, and we are continuously working to improve the clarity and accuracy of our size charts to avoid this kind of situation in the future.

We truly appreciate your feedback, as it helps us improve both transparency and service. We’re sorry that this experience did not meet your expectations and thank you for giving us a try.

Rated 4 out of 5 stars

The cotton trousers are good quality…

The cotton trousers are good quality and I liked the colour. I have had to reorder as I got the size wrong. I got a quick response saying for a small shipping fee they would send the right size

17 February 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 4 out of 5 stars

So far we have been pleased.

So far we have been pleased.
Sadly the ring didn't fit, but the offer of another one of the correct size only paying admin costs was generous

17 February 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 3 out of 5 stars

Unfortunately the bracelet I ordered… was too big.

Unfortunately the bracelet I ordered was a size too big so I am in the process of arranging a smaller sized replacement bracelet.
I have advised them that the sizes displayed against the bracelets is not chronologically correct.
I await instructions as to what to do next having been advised that following instructions and completing the Feedback Card, included in the original package (unfortunately it wasn’t) was the most important first stage, hence why I am now completing this having been directed this way!!

to arrange

1 February 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Dear customer,

Thank you for your review and for sharing your experience.

We’re sorry that the bracelet size was larger than expected. Our support team is already assisting you with arranging a smaller replacement, and we will send you clear instructions on the next steps shortly. We also appreciate your feedback regarding the sizing information, and we will review this to improve clarity for future customers.

We apologize if the feedback card was not included in your package. Leaving your feedback here is perfectly fine, and no additional action is required from you at this stage.

Thank you for your patience, and we’re committed to resolving this for you as smoothly as possible.

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