UK Timber Limited Reviews 

3,556
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting that items like timber, oak flooring, and sleepers are of excellent standard and meet their needs. The delivery service is consistently highlighted as fantastic, with many appreciating the promptness, helpful drivers, and efficient handling of orders. People also commend the company's service, describing it as professional, friendly, and efficient, with good communication throughout the process. However, some customers also noted issues with product quality, specifically regarding timber dimensions not being accurate or consistent, and some items arriving with damage or flaws. A few other people also felt that order fulfillment could be problematic, with some experiencing delays, incorrect items, or difficulties in arranging delivery times.

What people talk about most

Product

Consumers generally express satisfaction with the product quality, highlighting a fantastic selection and... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers expressing satisfaction, noting good... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and efficiency... See more

Order

People report ambiguous experiences with order, with many finding the ordering process easy and efficient,... See more

Service

Clients share positive opinions on service, frequently highlighting fast turnaround times, helpful and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a late order for sleeper timbers and they had ready for collection in 2 days. I even had to split collection for 2 trips which they were to accommodate and swapped a couple of timbers out on ret... See more

Rated 4 out of 5 stars

Mostly I’m pleased but I wasn’t expecting size differences of 5mm on timber that has been through a thicknesser. It meant items had to be sorted for matches to build a sleeper wall. Having said that... See more

Rated 5 out of 5 stars

Thank you to the UK Timber team at the warehouse. I recently purchased some oak timber for some shelving and to craft a door to replace the one under my staircase. Really good quality timber. Alway... See more

Rated 5 out of 5 stars

Great all round. Helpful and responsive advice - product was as promised and as needed, we opted to collect and it was available promptly after being cut to order. Major advantage that they had UK sto... See more


Company details

  1. Lumber Store
  2. Fence Supply Store
  3. Firewood Supplier
  4. Saw Mill
  5. Wood and Laminate Flooring Supplier
  6. Wood Supplier

About UK Timber Limited

Written by the company

Timber Merchants - Supplying timber for over 100 years

We operate several sawmills within the UK and have partner mills on the continent, allowing us to offer you an extensive range of high quality domestic and European timber products. This is what makes us unique compared to other sawmills… • We operate a fleet of crane offload vehicles, as well as working alongside nationwide couriers, to enable us to deliver our products, regardless of the size, the length and breadth of the UK. • Our custom cutting service gives you the flexibility to order custom size timber, to suit your requirements. Simply choose your material and enter your dimensions to show your price! • It is our belief that we have the capability to match or beat any like for like quotation and we would like the opportunity to do so! Simply email sales@uk-timber.co.uk with a copy of your quote and we will endeavour to match it or beat it! • Our carpenters have a wealth of experience and love a chance to work on a bespoke item! Email us at sales@uk-timber.co.uk or call us on 01536 267107 to see if we can accommodate your vision! Order from us online 24 hours a day, 7 days a week at www.uk-timber.co.uk. For advice or support, please contact a member of our knowledgeable sales team at sales@uk-timber.co.uk or on 01536 267107. Both trade and retails customers welcome.

UK Timber Limited

Written by the company

There are several ways that you are able to contact us
Call us on 01536 267107. Our phone lines are currently open between 8:30 - 17:00, Saturday 8:30 -12:00. Email us at sales@uk-timber.co.uk Visit our E-Chat service at www.uk-timber.co.uk Send us a message on Facebook at www.facebook.com/uktimber

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(3,556)

119 reviews in the last 12 months

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Rated 4 out of 5 stars

all fine

there was some initial confusion over whether what I needed was stock or special order, but once that was sorted we were fine. Rather than have delivery to site we collected from the mill at Brigstock, and that all worked fine.

19 May 2025
Rated 5 out of 5 stars

I have ordered lots of azobe hard wood…

I have ordered lots of azobe hard wood sleepers over the kast ɖekaɖeka for lts of garden projects snd really gd. This time needed 4 x simple 1.2m x 150x150 oak posts for tension wire fence. Picked up locally. All gd as normal.

23 May 2025
Rated 5 out of 5 stars

Beautiful piece of timber!

We wanted a rustic mantle for above a wood burner. Good choice of timber, competitive price and easy to order on line. Couple of weeks for delivery and was kept informed. Received a beautiful piece of timber which we just oiled and it looks great in place.

19 May 2025
Rated 3 out of 5 stars

Could do better

Did not know ow when delivery was going to be unless x2 days away from delivery date.
And
Quality of x2 sleepers was poor (well beyond knots etc) and x2 sleeps showed signs of previous wood worm. Other sleepers were good but varied in thickness by up tp 10mm

12 May 2025

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