UIS AustraliaReviews 

2,003
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 689 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, helpfulness, and professional approach, making interactions pleasant and reassuring. The customer service is frequently highlighted as exceptional, with many appreciating the clear explanations and guidance provided throughout their process. Reviewers found the overall service to be efficient and easy to navigate, often noting the quick response times and smooth user experience. However, some people were dissatisfied with the communication style, feeling that their concerns were not always heard and that the tone could be unprofessional. A few other people also felt that the company was overly persistent in requesting reviews, even before services were fully utilized.

What people talk about most

Staff

Users describe positive interactions with staff, with many reviewers finding them helpful, friendly, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, patience, and... See more

Service

Reviewers mention positive feedback about service, highlighting that the team made the process smooth, easy,... See more

User experience

Customers consistently note positive experiences with user experience, finding the process easy,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt, clear, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oliver phoned me and took me through a quick assessment to find out if I qualified to work in Australia, which I did. He was really friendly, and reassured me throughout the phone call. He seemed re... See more

Company replied

Rated 5 out of 5 stars

The young lady we spoke to is called jade she was very friendly very professional. Any worries or concerns we had about the immigration process she laid them to rest. The fact that we were eligible fo... See more

Company replied

Rated 5 out of 5 stars

Very easy and straightforward experience dealing with UIS Australia, couldn’t recommend enough. Big thanks to Olivia Woods who helped me with every question and got back to me very fast making the app... See more

Company replied

Rated 5 out of 5 stars

Due to the time difference it’s been adventurous connecting. However, once I did things went amazingly. I can’t remember the woman I spoke with originally and I feel bad for it because she was on poin... See more

Company replied


Company details

  1. #1 of 2 best companies in Immigration and Naturalization Service
  2. #1 of 1 best companies in Immigration Attorney
  3. #3 of 3 best companies in Legal Services
  4. #1 of 1 best companies in Visa Consultant

Written by the company

The visa application process for Australia is challenging for many future immigrants as they must follow and comply with various and specific requirements, point assessments, rules, and regulations. This is where UIS Australia steps in, providing our clients with our expertise and experience of the Australian Immigration process while staying focused on the final goal – successfully completing their Australian immigration process.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,003)

659 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professionals

Was consulted by Emily Rhodes about my visa application to Australia. Extremely professional, knowledgeable and caring. I will be coming to Sydney for 6 months with my friend and will recommend her to go with UIS Australia as well

18 February 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Hanna,

Thank you so much for your kind words! We’re glad to hear that the representative was professional, knowledgeable, and supportive. It’s wonderful to know that you feel confident about your upcoming trip to Sydney, and we truly appreciate your recommendation of UIS Australia.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Lisa and Amelia carter have been…

Lisa and Amelia carter have been excellent navigating me through the process kindly and efficiently, nothing but praise for Amelia’s up beat attitude and lisas proficiency in helping me.

22 February 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Matthew,

Thank you so much for your kind words! We’re glad to hear that the support was efficient, helpful, and positive throughout your process. It’s wonderful to know that your experience with our team was so smooth and enjoyable.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Couldn’t recommend this team highly…

Couldn’t recommend this team highly enough. Jennifer was very helpful. She talked through the entire process to see which visa suited my needs. She was very patient and attention to detail was great. She was always there to help and was very quick at getting back to any concerns or queries I had. Will definitely recommend UIS Australia in the future.

20 February 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Seamus,

Thank you so much for your kind words! We’re glad to hear that the team provided helpful, patient, and detailed support throughout your visa process. It’s wonderful to know that your questions and concerns were addressed promptly, and we truly appreciate your recommendation of UIS Australia.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 1 out of 5 stars

They took my money

They took my money, promissed refund but nothing happened. If you want an agency that helps you with VISA, they must have OMARA number. this "business" is not serious. Highly recommeding you find agency that provide OMARA number otherwise say bye bye to your money.

14 February 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Taif,

Thank you for sharing your feedback with us.

We apologize for any inconvenience you encountered with our services.

We strive to provide high-quality service to all our customers and the issue you described does not align with our standard protocols.

As such, we would like to review your case further to ensure you receive the service you deserve.

Kindly provide us with your contact information to address your complaint promptly.

We hope to hear from you soon.

Best regards,
UIS Australia

Rated 5 out of 5 stars

Everything

Great communication and they intertain very well

19 February 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Michael,

Thank you so much for your kind words! We’re really glad to hear that you found the communication great and the experience enjoyable.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Lisa Baker was so helpful

Lisa Baker was so helpful! Thank you

18 February 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Izzy,

Thank you so much for your kind words! We’re really glad to hear that you found the service helpful.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 4 out of 5 stars

The consultation helped me a lot with…

The consultation helped me a lot with my visa application process. All information was explained in a clear and understandable way, and they were always easy to reach with fast respones. Although the price was on the higher side, the support and professionalism made it worthwhile.

17 February 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Yara,

Thank you so much for your kind words! We’re really glad to hear that the consultation helped you with your visa application, and that the information was clear, accessible, and professional. We appreciate your feedback and are happy that the support made the experience worthwhile.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Very nice service

17 February 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Konstantinos ,

Thank you so much for your kind words! We’re really glad to hear that you found our service very nice.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Everyone was extremely helpful

Everyone was extremely helpful, the explanations were very clear, and everything was concise and professional. The people that helped me through the process were very polite and kind, and were very amicable.

17 February 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Robin,

Thank you so much for your kind words! We’re really glad to hear that you found the service clear, professional, and friendly, and that the team was helpful and polite throughout the process.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Josh was very clear and helpful

Josh was very clear and helpful, great customer service

15 February 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Billy,

Thank you so much for your kind words! We’re really glad to hear that you found the service clear, helpful, and professional.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

It's super easy and smooth experience…

It's super easy and smooth experience to share my info. With her for my further Visa processes.
It was so calming to have a conversation with her ..Thanks UIS...

16 February 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Narinder,

Thank you so much for your kind words! We’re really glad to hear that you found sharing your information easy and the conversation calming. We’re happy that your experience with us was smooth and positive.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 3 out of 5 stars

Works, but expensive

Did get my visa approved, but was VERY expensive with a lot of hidden fees

13 February 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Erlend,

Thank you for your feedback. We’re glad to hear that your visa was approved, and we appreciate you sharing your thoughts regarding the cost. As a service-based business, we always aim to clearly communicate fees upfront, and we take your comments seriously to continue improving our services and support.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Great support

I spoke to josh He listened very carefully and was very helpful to answer all my questions it was brilliant talking with him and overall a great person to talk to.

16 February 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Saurav,

Thank you so much for your kind words! We’re really glad to hear that you felt listened to and that all your questions were answered clearly and helpfully. It’s wonderful to know you had such a positive experience.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Made very easy and answered all my…

Made very easy and answered all my questions

16 February 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Lorcan,

Thank you so much for your kind words! We’re really glad to hear that the process was made easy for you and that all your questions were answered.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Very easy and efficient and very…

Very easy and efficient and very helpful with the experience with Lisa baker

15 February 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Wesley,

Thank you so much for your kind words! We’re really glad to hear that you found the experience easy, efficient, and helpful.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Professional

Professional, amazing

15 February 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Jason,

Thank you so much for your kind words! We’re really glad to hear that you found our service professional and amazing.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

I just spoke with Josh and he was…

I just spoke with Josh and he was incredibly helpful. Clear, concise, and to the point. Very professional and I highly recommend the services provided here!

15 February 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi James,

Thank you so much for your kind words! We’re really glad to hear that you found the service clear, concise, professional, and helpful. Your recommendation means a lot to us!

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Great expertise and patience

My experience with Sharon and Josh was simply amazing! I had so many questions and I was so excited about being contacted by UIS I didn’t know how to process all my emotions; however, they showed patience and commitment to helping me and their guidance was just perfect. I strongly recommend their advice!

12 February 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Pierfrancesco,

Thank you so much for your kind words! We’re really glad to hear that you found the guidance patient, committed, and perfect for your needs. It’s wonderful that you felt supported and well-informed throughout the process.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

First of all i have to mention how…

First of all i have to mention how quick they are working.
Once you signed up the bsll starts rolling immediately.
Very kind and informative and always willing to answer any question.

11 February 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Christoph,

Thank you so much for your kind words! We’re glad to hear that the process was quick, informative, and that our team was always willing to answer your questions. We’re happy you had a positive experience!

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Excellent service and extremely…

Excellent service and extremely helpful! Olivia Woods took the time to explain everything to me in as much detail as I needed. Very polite!

3 February 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi,

Thank you so much for your kind words! We’re glad to hear that the service was excellent, helpful, and detailed, and that you had a polite and positive experience.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

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