uhomes.com Reviews 2,208

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitudes, making the entire process pleasant and efficient. Many people highlight the outstanding customer service, noting the personalized and understanding approach they received. The booking process is frequently described as smooth and easy, with consumers appreciating the quick response times and clear guidance provided by agents. However, some people were dissatisfied with issues related to promotional offers and referral amounts. A few other people also felt that the service could be unreliable, citing problems with agents not being reachable during appropriate hours and difficulties with the booking system.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being helpful,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness and efficiency of... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise agents... See more

Booking process

Reviewers highlight positive aspects of the booking process, with many customers finding it incredibly smooth... See more

Response time

People report positive experiences with response times. Customers consistently praise agents for being quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The facility is well- equipped with pool, sauna and community room. Each unit has furnitured and full functioning kitchen. A wide logia with the view of the city and all rooms have nature sunlight a... See more

Company replied

Rated 5 out of 5 stars

I used uhomes to book my accommodation in Liverpool, and it made the process much easier. Since there are many options, it can take a lot of time to compare details, but the app presents everything c... See more

Company replied

Rated 5 out of 5 stars

Ms Yusri was very friendly and helpful. She had patiently guided us whenever we were confused or struggled to understand the process of booking the unit. Thanks to her, I have managed to book an accom... See more

Company replied


Company details

  1. Apartment Rental Agency

Written by the company

Founded in 2015, uhomes.com is a leading online platform dedicated to providing comprehensive housing solutions for international students. Over the years, uhomes.com has evolved into a global leader in the student housing sector. Aspiring to be the dictionary for student housing, we aim to offer seamless, reliable, and efficient rental experiences to students around the world. With strategically located offices in major cities such as New York, London, Mumbai, and Ho Chi Minh City, uhomes.com exemplifies a truly global footprint. Our international team is dedicated to supporting students and property partners across diverse markets, ensuring that our services meet the unique needs of students in various regions. uhomes.com is built on a foundation of innovation, integrity, excellence, and community. These core values drive our mission to be the home for students away from home and our vision to become the world’s leading platform for student housing solutions.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Nice apartment

Nice apartment! Brilliant! Nice service, such a wonderful experience!

15 April 2026
uhomes.com logo

Reply from uhomes.com

Hello Elle,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Reviewing staff

My experience regarding staff’s service is great.

22 April 2026
uhomes.com logo

Reply from uhomes.com

Hello Cr,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

I have experienced excellent service…

I have experienced excellent service from uhomes. I’m very grateful to Jocely, who assisted me throughout this process. She is incredible, respectful and very kind. She answered all the questions I had without hesitation. I’m sure I will recommend uhomes and Jocelyn to my family and friends.

20 April 2026
uhomes.com logo

Reply from uhomes.com

Hello Maria,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

very very good!!

very very good!!

2 October 2025
uhomes.com logo

Reply from uhomes.com

Hello,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

uhomes to book my accommodation

I used uhomes to book my accommodation in Liverpool, and it made the process much easier. Since there are many options, it can take a lot of time to compare details, but the app presents everything clearly and conveniently.
I’d also like to thank Timi for being kind and very helpful throughout the process. Thanks to the support, I was able to find a place in Liverpool that I’m really happy with.

14 April 2026
uhomes.com logo

Reply from uhomes.com

Hello Phawana,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Really nice

22 April 2026
uhomes.com logo

Reply from uhomes.com

Hello Phuong,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Great service

Great service, Uhomes made finding my student accommodation in Australia so easy and fast.

22 April 2026
uhomes.com logo

Reply from uhomes.com

Hello Dang,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Good options recommended by agents

I was able to find a good accomodation from uhomes

22 April 2026
uhomes.com logo

Reply from uhomes.com

Hello Hoang,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Jocelyn Truong is very supportive

Jocelyn Truong was very supportive and attentive to my every doubt and made the process very seamless. It is a pleasure having her as my agent!

20 April 2026
uhomes.com logo

Reply from uhomes.com

Hello Ashnaa,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

reliable and helpful booking service

Jennifer is warm and responsive with kind service and prompt support, always willing to fulfil my requests and provide thorough suggestions when choosing an accommodation.
The booking steps are easy to follow. With comprehensive and helpful information given on the platform, students are able to quickly narrow down to the most suitable one.

19 April 2026
uhomes.com logo

Reply from uhomes.com

Hello Kao,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Excellent service – Highly recommend uhomes!

I had a great experience renting through uhomes. A huge thanks to Mr. Son Tung for his dedicated support. He made the whole process smooth and stress-free. I’m very happy with my new place!

20 April 2026
uhomes.com logo

Reply from uhomes.com

Hello Hoang,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Jennifer is the best!

Jennifer replies very quickly! And she’s very nice!

19 April 2026
uhomes.com logo

Reply from uhomes.com

Hello Yixuan,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Highly Recommend Jennifer!

The whole renting process was very smooth, and I’m really grateful for my agent, Jennifer! From understanding my needs, arranging viewings, to helping with the contract and all the details, they were always patient, professional, and very supportive.

19 April 2026
uhomes.com logo

Reply from uhomes.com

Hello Jocelynn,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Uhomes is the best website to find accomodation for students

Uhomes is truly the best website to find good and affordable accommodation for students. I am very grateful to Andrea from Uhomes, who was available and responsive from start to finish. I am particularly grateful for the day she helped me solve a problem when it was late at night and it was a weekend.
The accommodation is impeccable: comfortable, with many services and well located.
Note that if you are studying at the Universiti Malaya, the accommodation is theoretically quite close to the university. However, if you take the bus, it can take from 15 minutes to up to an hour (rarely 1h15) to get back to Komune Living, depending on the time (traffic is a big concern in KL in general). You should thus take KL's traffic into consideration, even when places seem to be closed.
Do not hesitate to ask the agents for closer accommodations if needed.
Overall, I highly recommend going through Uhomes (and specifically Andrea) to find accommodation, especially for students

12 February 2026
uhomes.com logo

Reply from uhomes.com

Hello Hyla,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

The staff member named Chau Anh helped…

The staff member named Chau Anh helped my find a lovely house. She was very friendly and answered all my questions. I really appreciate it

16 March 2026
uhomes.com logo

Reply from uhomes.com

Hello Khanh,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Efficient and fast communication…

Efficient and fast communication throughout the process

16 April 2026
uhomes.com logo

Reply from uhomes.com

Hello Melissa,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Bridgeside - Nottingham

I’ve had a really positive experience at the University of Nottingham. The campus is beautiful, with lots of green spaces, lakes, and modern facilities that make it a great place to study and spend time with friends. There are plenty of study areas, libraries, and cafes, so it’s easy to find somewhere comfortable to work.

The teaching has been engaging and supportive, and lecturers are approachable and willing to help when needed. There are also lots of resources available for academic support, which makes a big difference during busy periods.

Student life is another highlight — there are so many societies, events, and opportunities to get involved, whether you’re interested in sports, cultural groups, or trying something completely new. The campus has a friendly atmosphere, and it’s easy to meet people.

Overall, I’d recommend the University of Nottingham to anyone looking for a good balance of strong academics, a lively student community, and a really nice campus environment.

17 April 2026
Unprompted review
uhomes.com logo

Reply from uhomes.com

Hello AV,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars
uhomes.com logo

Reply from uhomes.com

Hello Duy,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

The agent are very nice👍🏻

The agents are very nice👍🏻

16 April 2026
uhomes.com logo

Reply from uhomes.com

Hello Ting,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

The agent attitude

The agent was very nice and helpful. She always replied promptly and patiently.

15 April 2026
uhomes.com logo

Reply from uhomes.com

Hello Jiying,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

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