bought a model for Christmas i got…
bought a model for Christmas i got 2/3rds way through and i broke a few pieces. upon using the Ugearsmodels.co.uk spare parts form. It said it was successfully sent to the website owner, but sadly something with this is not working so i did a little investigating and think i see what's wrong.
Other customers state they cant get any spare parts and i was the same. What i notices is there are two separate websites with closely named ugearsmodels and ill try and explain.
Ugearsmodels.co.uk is where i purchased my model from this is a UK company contact centre, the models are shipped from Ukraine and so are the parts. thinking the obvious i would have thought their website spare parts form would just work but i used it twice and received nothing from them after waiting several weeks for something to come in the post, but nothing arrived so just two days ago (14/02/23) i emailed the email on ugearsmodels.co.uk website from my email account asking what's going on and asked for the parts this way and he presto i received a email back from ugearsmodels.com! saying my parts have been shipped out.
To Brian Jones who also has had problems getting spare parts and Kelly please check the website addresses closely because Mechanical Models UK and ugearsmodels are diferent companies also .com and .co.uk are two separate addresses if you go to the site where you bought the model from and look at their contact email it should have info @ugearsmodels.co.uk email this address and I'm sure if it was ugearsmodels you bought from they'll email you back. don't forget to add the parts you need in that email.
i hope you get your parts soon and regardless of this address mix-ups I'm hugely happy with my Aero Clock when its finished that is ;)