UFX Reviews 

188
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TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

So eone should train "juniors" that pressure selling is illegal, the bombardment of phone calls is unreal, i have blocked there number they now call from mobiles or no caller ID this is after i hav... See more

Company replied

Rated 1 out of 5 stars

Avoid at all cost unacceptable experience They do not answer any calls the phone may ring for ever or they could pick and hang up immediately. The app is not secure with unauthorised transactio... See more

Rated 1 out of 5 stars

I signed up yesterday at UFX and they are calling me almost every hour since two days to give me an investment advise or explain me "their" investment strategy. I explained to all the calling agents... See more

Company replied

Rated 1 out of 5 stars

Registered with them then checked reviews and unsavour behaviour. Did not invest after reading about their bad dealings . But one man , cannont mention his name from UFX continually phoned back w... See more

Company details

  1. Finance Broker

Information provided by various external sources

UFX uses a cutting-edge CFD trading platform and tools. With UFX you can trade a huge variety of CFD assets like Currencies, Stocks, Indices, Commodities, and ETFs.


Contact info

1.1

Bad

TrustScore 1 out of 5

188 reviews

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1.1

All reviews

(188)

1 review in the last 12 months

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Rated 5 out of 5 stars

Amazing experience

I started trading with UFX about an year ago, they got the amazing massinsights tool, helped me a lot.
very professional looking platform,I made a profit of 200$ from a 1000$ investment on my first month !!!!

5 December 2016
Unprompted review
Rated 1 out of 5 stars

They changed my leverage to 1:10 and are not willing to change it back to the normal 1:20 leverage

The acccountmanagers are calling you ten times per week to try to deposit money on your account. They have so called trading opportunies they want to discuss with you and they e-mail them to you as well. When you are not interested in their trading opportunities they get angry and try to convince you to follow the opportunites otherwise you will regret it. My accountmanager was very impolite and offending to me when I was not interested in his trading opportunities.

When it comes to trading, the platform and order execution is quitte good but I had times when the platform was really slow but order exection alwas went well fortunately.

I traded a few times stocks with UFX made some good profits and was able to withdraw also (withdrawal process is quitte slow, 3 to 10 days before approved and sent to you). I traded only stocks with a leverage of 1:20. But then suddenly UFX decided to put my leverage back to 1:10. I contacted support 5 times but this had no effect. Yeah they said they would sent it back to their specialists but nothing happend. Also contacting my accountmanager had no effect as he did not reply my e-mails.

So my conclusion is to stay away from UFX till they fix all their problems

22 November 2016
Unprompted review
Rated 5 out of 5 stars

Very Good

I had a very good experience with UFX.COM. i traded a lot of time with this company - 3 months, and i can tell that people from the company were very professional and I made some nice profits with them

6 September 2016
Unprompted review
Rated 4 out of 5 stars

Good

They have a very good mobil app for trading,if the they make app to respond little bit faster it will be perfect. Design is no.1. They have a 1:20 leverage on USA stocks what is very good if you want to trade fx. med Google eller Amazon.
No one takes responsibility for your trading if you follow their advice and lost your many. Sometime they guess or not. That is clearly on any investment or trading company. I don't understand why people trust and than talking about the company is not good.
How can someone imagine and expect that someone in the world knows exactly what is going to happen with the prices ? Even children will not be sure about that :D

Only problem is they insist beginners to make a bigger deposit what causes to losing a confident because one who is already started with trading not understand what is the benefits of having a bigger deposit like:reducing risk,rising opportunity to earn money.... read about a hedge...

20 August 2016
Unprompted review
Rated 1 out of 5 stars

Software okay, employes are a total FAIL

They keep changing my account type.

I have the money for a Micro account with a Minimum Trading Volume of $5,000.00

But they have me on a Gold account with a Minimum Trading Volume of $50.000

I literally can not invest! This is the 4th time in less then 30 days they have changed my account type.

When ALL I want is a STANDARD account!

27 July 2016
Unprompted review
Rated 1 out of 5 stars

Manipulation!

They were playing with the platform.. One day, for oil price there were more than 40 pips difference f between them and other companies. When I asked them about this event they gave me a vague answer. Moreover, I found out that they delay in their opening hours on Sunday night to manipulate with the prices.. Then they follow the previous real movement of the market.. They are marker makers who made me lose about 10 K. DISHONEST. WATCH OUT FOR THEM.

20 June 2016
Unprompted review
Rated 5 out of 5 stars

Good In withdrawl

i am trading more than 12 years with forex ufx is a best broker

even i loose money . i never blame any Forex broker its my own risk

very good in withdrawl

30 May 2016
Unprompted review
Rated 1 out of 5 stars

settelment agreement with UFX

after a big loss with UFX and some mails between me and the compliance officer Mr Alex we settle an agreement which was ok with me, so the issue is finished and we are ok now

6 May 2016
Unprompted review
Rated 4 out of 5 stars

decent

UFX is a very decent broker, I was skeptic at the beginning but I traded with them over a few years all on my own. I never used their account manager assistance because I know how to trade on my own, and once I made it clear that I do not need their help, they only send emails from time to time. I was never pressured to do anything. Their documentation process is tiresome, but I guess that any Forex company needs to collect documents from their clients. All in all, this broker is very good.

4 May 2016
Unprompted review
Rated 1 out of 5 stars

Wow.....just wow

So eone should train "juniors" that pressure selling is illegal, the bombardment of phone calls is unreal, i have blocked there number they now call from mobiles or no caller ID this is after i have told them im no longer interested in there services.
Then they start making judgments about you on the phone saying your not cut out for this or trading even though i have more that 7/8 years experience haha!
Absolute joke of a company
AVOID at all costs

11 March 2016
Unprompted review
UFX logo

Reply from UFX

Dear Michael

Please contact us at support@ufx.com so that we can try and assist you with your complaint.

[Added on Apr 14th] It is important to mention that till this very second, no client named "Michael" has approached us regarding the matter mentioned above. Since we cannot know the true identity of "Michael", UFX is put in a situation where it cannot investigate this alleged incident, correct anything that is really "broken" and provide a resolution to the client, if needed. Since this story above is told without any opportunity given to the company to investigate it and then defend itself, it lacks any balance and should be treated, in my view, as a story that lacks any verified factual basis.

Thanks,
Alex Reynolds
Client Complaints Officer

Rated 2 out of 5 stars

Fact or Fiction of the Date and Time of what you buy / sell

i am new to UFX, i read the Ad on Face Book, and joined for a real account, with the minimum required. As new to this platform, i tried a bit of excitement on the American and China holiday, this week past. On small bets, i was successful, then the upsurge on Gold, occurred, and i let my bet run out. The indicators performed well, until i got a phone call from a Mr. B. W. and he advised me, if i cash out, i would have 73 dollars, i bet it all on gold " and lost " Next call he offered me to make it all back, and move up to a training position, for added money, i declined at the moment. " i was thinking about it " then, i noticed i could not sign into UFX it was under maintenance . then, today at 8 am PST Vancouver time, i could not get into my account, even though i have a dime of real money in my account. By way of an offshore UFX site, i got back in around 8.08 Am, and made some bets with my Demo account, 3 of the bets were back dated to Feb. 19 th. Wrong, So, i have sent an email. and i am now jittery of the time and date. of my transactions. Something is wrong, the software seems set up, to aid the sales people . i can understand that, but i would like accuracy to proceed. a pic here. screen shot all your purchases, and check the prices and times, carefully,
Gold, Deal ID. 9084626, 9984594, 9984544 All Buy, marked 02/19/2016, from 8.11 to 0820, done on 02/22/2016. . My critique at the moment is, the Demo should reflect the accuracy of time and date. "rtg" yvr.ca ........................................................... ............ Addendum, UP Date .................................................... From UFX London office. Mr. Ralph Gx.

I've asked the support team to
check the issue immediately.

Adding to that, we've reimbursed into
your account the $117.9 that you lost.

I would suggest that we start from the beginning
this time, with a minimum account of $500

Feel free to ask any questions regarding
our company and trading overall.
Let me know when we can speak.

Please let me know that you received the email.

So the first two lines, are a alert to fidelity. Much appreciated. " unexpected " but to guard about concerns in the active real account. UFX has chosen to reimburse me completely.
Quite the honourable thing to do. " unexpected " but noble. *

22 February 2016
Unprompted review
Rated 1 out of 5 stars

Warning: Stay far away from UFX.

UFX is not registred and is not living in London/UK. They have also an English phone no., but are not living in Great Britain. UFX only give these informations to get a better reputation.
When I wanted to take back my Money, because I do not trust in them, I must wait in 7-8 weeks, before I received them. First they answered, they would transfer the Money. After 2-3 weeks, they answered they had transferred them. Then they do not answered me. After some weeks I send a complaint to CySec (the Cypriot finance authority), then they paid. Stay away from UFX.
______________________________________________
Reply on UFXs answer.

Concerning repayment of my Money:
What I have written about the payment behavior from UFX is fully correct. For weeks, UFX do not answered me, when I requested my money back. Then I send a complain to CySec in Cyprus. Then I heard from UFX, and after some time I received my money, but then about 2 months had passed! So stay away from UFX.
It is absolutely false and untrue, that I and my company have as much as one cent for money laundering, and we have no illegal Money, which was quite clear for UFX, if UFX is an professionel, honorable and trustworthy brokerfirm.

Concerning regulation.
Here is what FCA in Great Britain write about UFX.com and regulation:

"This is a firm that is regulated in another European Economic Area (EEA) country that can offer certain products or services in the UK. The firm must meet minimum standards agreed across all EEA countries.
The Financial Ombudsman Service may be able to consider a dispute with this firm. Find out how to complain.
The compensation scheme in the country this firm is regulated in may be able to compensate customers if this firm fails. Contact the firm for specific details.
The Financial Services Compensation Service may also be able to compensate certain customers if the firm fails. Find out about compensation."
UFX is not regulated in Great Britain, but in Cyprus. This is what FCA in Great Britain write. UFX is allowed to offer certain products or services in the UK. Please note, that Financial Ombudsman in UK can consider a dispute with this firm.
I can only repeat: stay far away from UFX. On internet there also are a lot of sites, which warn against UFX.

19 January 2016
Unprompted review
UFX logo

Reply from UFX

The client is intentionally providing misleading information regarding his past experience with the company. I would like to put some perspective to his service review:

1. UFX is lawfully registered to provide trading services in the UK, as evident in the FCA website: https://register.fca.org.uk/ShPo_FirmDetailsPage?id=001b000000NMPf4AAH - As you can see, this information is published publicly.

2. UFX has calling centers around the world, one of them in the UK. The client is making baseless allegations.

3. First and foremost it is important to stress that the funds did not reach the client in the time frame UFX is committed to and we completely understand the inconvenience caused due to the delay. Since the client has funded his trading account via his company's bank account and not via his personal account it created complications for UFX and there was also the concept of possible money laundering to consider. Contrary to his statement, the client received full service from UFX, was never neglected - I counted more than 20 calls/emails exchanged with him from the day he asked for the funds and though it took more time we would have wished, UFX did its best to speed up the process of releasing his funds. I know that the client felt that we provided him with a devoted service, since I still keep his warm “thank you” email, sent to UFX after the problem was solved. Though we were not as efficient as we would have wished, there was no ill intentions in the way UFX treated the client.

UFX has a very clear policy for money withdrawals, which we are very proud of. More details about it can be found here: https://www.ufx.com/en-GB/methods/withdraw/ - I invite anyone to test our services and to witness that our organization is fully committed to release client funds with accordance to our standard withdrawals policy.

Rated 3 out of 5 stars

Withdrawal Process is a nightmare

Apart from the delay of 10 days . no problem .

2 June 2014
Unprompted review
UFX logo

Reply from UFX

Dear client,

Thank you for taking the time to rate our company. We truly appreciate your candid review and criticism.

As an organization, UFX strives to provide clients with the best client experience; thus, I would kindly ask you to contact me at ccofficer@ufx.com and share more details over the withdrawal problems you experienced, so that we can make sure such problems are permanently fixed.

Kind regards,
Alex Reynolds
Client complaints officer

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