Absolute horrible flowers Painted, dried out, plastic like - so disappointed My friend loves evil eye and i found these evil eye flower arrangement to gift her, it was so embarrassing to see what... See more
Company replied
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See what reviewers are saying
There was a small issue with system, so delivery a bit delayed. But flower itself as ordered, good service and kind compliment from their team. Well done!
Company replied
What is great is that you can get beautiful flowers, bouquets to your budget at anytime, really ANY. Had an emergency once and they delivered at 11pm. The customer care is of great service and won’t l... See more
Company replied
I send sunflower bouquet and tulips bouquet to my teachers in Ajman. Ordered on website, many local shops to choose, very convenient. One of dliveries was little bit late but they told me before
Company replied
Company details
Written by the company
Udora is a global marketplace for flowers and gifts, created to bring the warmth of real human connection into a digital world. Inspired by the idea of a touch carried across distance, our mission is to help people feel closer to the ones they love, no matter where they are. We connect customers with trusted local florists and independent artisans in 50+ countries, offering everything from fresh bouquets and cakes to curated gift sets, home decor, and unique handcrafted pieces. By partnering with smaller shops, we make every gift feel thoughtful and personal, while also helping local businesses grow and reach more customers worldwide. Udora is built around accessibility, sensory experience, and authentic connection. With same-day delivery options in many locations, an easy-to-use platform, and a photo before delivery feature, we make gifting transparent and reassuring. Every order is designed to help customers share emotions that go beyond the screen — warmth, presence, celebration, comfort, and joy. Whether it’s a birthday, thank-you, romantic gesture, or spontaneous surprise, Udora helps turn distance into closeness and everyday moments into lasting memories.
Contact info
Dubai, U.A.E.
- +97145401249
- hello@udora.com
- udora.ae
3.9
Great
415 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Flowers were not fresh
Flowers were not fresh , and almost dull , I understand it was valentine day and might not be able to get fresh flowers , but it would be much appreciated if the flowers were fresh
14 February 2026
Reply from Udora
Thank you for your feedback. We understand that receiving a bouquet that doesn't meet your expectations can be disappointing. According to our marketplace rules, you can file an official dispute within 72 hours of receiving your order. After that, Flowwow cannot act as a mediator between you and the shop. But you can still make your voice heard — leave an honest rating and review, or reach out directly to the shop through the app’s Inbox.
Flowwow team
Poor customer service
Poor customer service. I tried to order flowers for valentines day, but after placing my order was told it will be delivered on the 16th. No proper customer service response to cancel my order. Even for delivery multiple people contacted me to get the address even though i had already given it. Just not a convenient process.
16 February 2026
Reply from Udora
Thank you for bringing this situation to our attention. You can contact support in the app's "Inbox" section. If anything went wrong with your order, just head to the platform within 3 days of getting it, rate the order with 1 or 2 stars, and open a dispute.
Flowwow team
Anniversary surprise flowers
Anniversary surprise flowers. The shop was very responsive and helpful and the flowered were delivered on time. Would highly recommend this flower shop
23 February 2026
Reply from Udora
Wow, 5 stars! We're blooming for you 🌸 Keep an eye out for more ways to spread the joy with us 😊Truly yours, Flowwow
delivery was 3 hours late in wrong location
delivery was 3 hours late, the courier demanded to come to a location 500 meters from the recipient’s address or pay extra for delivery.
11 February 2026
Reply from Udora
We're sorry to hear about the delay in your recent order. You can open a dispute for compensation. We are committed to improving our service and will work diligently to ensure all future orders arrive promptly. Your Flowwow
Reply from Udora
We're glad you had a great experience 😉 Thanks for the feedback! Flowwow team
Reply from Udora
We're glad you had a great experience 😉 Thanks for the feedback! Flowwow team
The flowers were not as good as they…
The flowers were not as good as they were pictured
22 February 2026
Reply from Udora
Thank you for your feedback. We understand that receiving a bouquet that doesn't meet your expectations can be disappointing. At Flowwow, customer satisfaction is our top priority, and we take all concerns seriously. If anything went wrong with your order, just head to the platform within 3 days of getting it, rate the order with 1 or 2 stars, and open a dispute. This helps you to get a refund, and us to investigate what happened and work with the store to fix it. Our stores take low ratings seriously and strive to improve their service to avoid similar issues in the future. Flowwow team
Reply from Udora
Thanks for the great rating 😉 Flowwow team
The fast and accurate delivery 👍
14 February 2026
Reply from Udora
Thank you for your feedback and trust 😉 Your Flowwow
Worst experience i had in my whole…
Worst experience i had in my whole entire life. Thank you for ruining my valentine. Wont contact you again and will spread it to all my friends
14 February 2026
Reply from Udora
We are very sorry that you were not satisfied with your order. According to the platform's rules, you can only open an official dispute within 72 hours of delivery. If this period has expired, Flowwow cannot act as an arbitrator between you and the store. However, you can give a low rating, add an honest review of your order, and contact the store directly at any time. You can chat with the seller in the ‘Inbox’ section, and the rest of the supplier's details are on your receipt.
You can leave a review of your order; your feedback will be useful to the seller. The Flowwow team
Ordered flowers for Valentines Day
Ordered flowers for Valentines Day; nice rose bouquet that was good value for money, however delivery was later than expected and message was missing.
14 February 2026
Reply from Udora
We are very sorry that you were not satisfied with your order. According to the platform's rules, you can only open an official dispute within 72 hours of delivery. If this period has expired, Flowwow cannot act as an arbitrator between you and the store. However, you can give a low rating, add an honest review of your order, and contact the store directly at any time. You can chat with the seller in the ‘Inbox’ section, and the rest of the supplier's details are on your receipt.
You can leave a review of your order; your feedback will be useful to the seller. The Flowwow team
Ordered flowers in advance
Ordered flowers in advance
Flowers arrived half fresh. Will never order again.
14 February 2026
Reply from Udora
We are very sorry that you had such an experience with your order. According to the platform's rules, you can only open an official dispute within 72 hours of delivery. If this period has expired, Flowwow cannot act as an arbitrator between you and the shop. However, you can give a low rating, add an honest review of your order, and contact the shop directly at any time. You can chat with the seller in the ‘Inbox’ section, and the rest of the supplier's details are on your receipt. Flowwow team
I want a refund of my money
I want a refund of my money. we did not received the flowers
14 February 2026
Reply from Udora
We are very sorry that your order was not delivered. According to the platform's rules, you can only open an official dispute within 72 hours of delivery. If this period has expired, Flowwow cannot act as an arbitrator between you and the store. However, you can give a low rating, add an honest review of your order, and contact the store directly at any time. You can chat with the seller in the ‘Inbox’ section, and the rest of the supplier's details are on your receipt. Flowwow team
The Note card was missing
The Note card was missing, and the wrapping fell apart....
13 February 2026
Reply from Udora
We are very sorry that you did not like the gift. According to the platform rules, you can only open an official dispute within 72 hours of delivery. If this period has expired, Flauwau cannot act as an arbitrator between you and the store. However, you can give a low rating, add an honest review of your order, and contact the store directly at any time. You can chat with the seller in the ‘Inbox’ section, and the rest of the supplier's details are on your receipt. Flowwow team
Reply from Udora
Thank you for your feedback and trust 😉 Your Flowwow
Ordered delivery for my teacher in Abu…
Ordered delivery for my teacher in Abu dhabi. The flowers came with postcard, very nice touch. Minor problem – courier called before delivery, but thats ok
19 February 2026
Unprompted review
Reply from Udora
Thank you for your feedback and trust 😉 Your Flowwow
The good thing about this is that you…
The good thing about this is that you can pick the type of flower and the price of flowers which makes the process of shopping easier
18 February 2026
Reply from Udora
Thank you for your rating! We're always happy to hear from our customers 🥰 Flowwow team
Disgusting customer service, extremely unprofessional behavior
I ordered 3 bouquets for my wife, niece, and mother-in-law, scheduled for delivery between 8:00 AM – 11:00 AM. Instead, the flowers arrived at 1:46 PM, only after countless follow-ups through the app and WhatsApp. Throughout this time, no one answered calls.
To make things worse, only 2 bouquets were delivered. I immediately followed up about the missing bouquet, but replies were rare, delayed, or completely ignored on both the app and WhatsApp. When they finally responded, I was told not to worry and that they would check and arrange the delivery.
After that—no response at all.
The third bouquet was never delivered, and I never heard from them again.
This was especially upsetting because it was my first Valentine’s Day since I met my wife that she did not receive flowers from me, due to their failure to deliver and communicate.
Disgusting customer service, extremely unprofessional behavior, and a very disappointing experience overall.
14 February 2026
Reply from Udora
Thank you for letting us know about the order mishap! We're sorry things didn't go smoothly. A refund has been processed for your order.
The refund period is 1-10 days, depending on the bank's terms. Flowwow team
Very Disappointing Experience
I recently ordered flowers along with a paid message card through the Flowwow app. Unfortunately, the flowers delivered were not fresh and looked old and poor in quality. This was very disappointing as the order was meant for a special occasion.
In addition, the message card I specifically paid for was not delivered at all. When I contacted the shop to report the issue, the response was extremely unprofessional. The representative said, “What can I do now?” and disconnected the call without offering any solution.
This experience caused inconvenience and embarrassment. I expected better quality control and customer service from a platform like Flowwow. I hope they take stricter action against sellers who fail to maintain proper standards.
14 February 2026
Reply from Udora
Thank you for sharing your feedback. We are very sorry that this situation occurred with your order. We see that you have opened a dispute. Your dispute will be resolved within 5 days.
We hope that future orders will only be positive. Flowwow team
scam..
scam... The order shows delivered but receipnet did not get flowers. No one replies from customer care
15 February 2026
Reply from Udora
We can see in our system that the order has already been delivered and that you have opened a dispute.
Our team will review the case and investigate all delivery details. A decision will be made within 5 days. We are monitoring the situation to ensure it is handled properly.
Flowwow team
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