The shipping cost was high, however, the delivery time was just a week from USA to KSA. I'm very pleased. I tried to order from antoehr website and it kept cancelling the order automatically since US... See more
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See what reviewers are saying
I really like the quality and,The Compression Vest is comfortable, unlike cheap one. I compared it to weak Compression Vest in terms of shape and concealing breast protrusion, and this Compression Ves... See more
Company replied
They could established some reputation over the years they been at the market. The range of products is impressive, I managed to try peculiar brands that I never hear about before. The most important... See more
Company replied
It's awesome such convenient companies exist, I mean for shopping. Not only there is a delivery to any country in the world, literally, there is also a kind of protection in the form of 100% money ba... See more
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Company details
Written by the company
Ubuy is Saudi Arabia's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop for electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy Saudi Arabia. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, HOng Kong and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in KSA. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Phones, Fashion | Ubuy Saudi Arabia
Contact info
Damman Business Park, Novotel, Al Khobar-Dammam Highway, P.O.Box 9222, Dammam, 31413, 31413, Dammam, Saudi Arabia
- +966 920033092
- ubuy.com.sa
4.2
Great
323 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very very bad service
Very very very bad Customer Service in Saudi Arabia …
Next time Ubuy By……by..!
2 May 2022
Reply from Ubuy Saudi
Hello,
we are really sorry to hear that. Please accept our sincere apologies for the inconvenience caused to you. We request you to please let us know your query in detail at info@ubuy.com. Our team will look into the concern. Thank you once again for your valuable feedback.
Best Regards,
Team Ubuy
Wrong address
Your locator gives a diffent address to the proper address and there was no means to correct it. When you send a email later for additional comments and i give you the proper address you then send the item with the original location address and then i get DHL saying that they dont recognise the address so i get two miss deliveries failures
2 May 2022
Reply from Ubuy Saudi
Hello,
we are really sorry to hear that. Please accept our sincere apologies for the inconvenience caused to you. We have shared an update with you in your email. Please check the same. Also, we have shared your feedback with the team.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.
Best Regards,
Team Ubuy
Lack of stock after placing orders
More than once placed an order to find out later no stock and I had to wait for a refund. This happened a number of times. It is either the vendor playing games or the system is not working. If you place an order, you should expect to get the item and not a refund due to lack of stock.
1 May 2022
Reply from Ubuy Saudi
Hello,
we are really sorry to hear that. Please accept our sincere apologies for the inconvenience caused to you. We request you to please let us know your query in detail at info@ubuy.com. Our team will look into the concern. Thank you once again for your valuable feedback.
Best Regards,
Team Ubuy
The modification of the item delivery…
The modification of the item delivery date was communicated to me well in advance. Moreover, I am also pleased that I can see the status of each item, which is an additional plus point.
28 April 2022
Unprompted review
Reply from Ubuy Saudi
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
good i like ubuy service delivery on…
good i like ubuy service delivery on time and product in good and specified condition
thank you ubuy team
27 April 2022
Reply from Ubuy Saudi
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
cancelling of orders after payment
the most of the orders after payment, UBUY cancel these orders and takes a long time to refund
27 April 2022
Reply from Ubuy Saudi
Hello,
we are really sorry to hear that. Please accept our sincere apologies for the inconvenience caused to you. We request you to please share your experience in detail along with the order number at info@ubuy.com. Our team will look into the concern. Thank you once again for your valuable feedback.
Best Regards,
Team Ubuy
Reply from Ubuy Saudi
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
The Ubuy website is awesome for gadgets…
The Ubuy website is awesome for gadgets and accessories Very affordable Just don't expect fast shipment. Sometimes products are damaged or faulty, but I always get my money back.
19 April 2022
Unprompted review
Reply from Ubuy Saudi
Hi,
Thank you so much for your positive rating for your recent purchase to Ubuy.
We hope to see you again soon!
Best Regards,
Team Ubuy
One of the best app ❤️❤️❤️❤️For the delivery online through countries
I am really happy for this app finally I can buy anything from any country really am so glad to have this Ubuy app looking forwarded this app for the future thanks a lot for creating this app ❤️❤️❤️❤️❤️❤️❤️❤️
16 April 2022
Reply from Ubuy Saudi
Hi,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Best Regards
Team Ubuy
Thump up 👍🏻👍🏻👍🏻 I really love…
Thump up 👍🏻👍🏻👍🏻 I really love Ubuy so good so fast. You will find whatever you want just visit the Ubuy website and discover that by yourself
16 April 2022
Reply from Ubuy Saudi
Dear,
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Best Regards,
Team Ubuy
Reply from Ubuy Saudi
Hello,
Thank you so much for taking time to share your valuable feedback and rating. We are really sorry to hear that. Please share your order details at info@ubuy.com so we can assist you in better way.
Best Regatds,
Team Ubuy
Reply from Ubuy Saudi
Hi,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Best Regards,
Team Ubuy
Excellent Experience
I have excellent experience ordering items from web site and I recommend it strongly.
3 April 2022
Reply from Ubuy Saudi
Hi,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Best Regards,
Team Ubuy
wonderful wepsite
2 April 2022
Reply from Ubuy Saudi
Hi,
Thank you so much for taking the time to leave us a 5-star review.
Best Regards,
Team Ubuy
Very bad
Very bad, paid extra for express delivery, no benefit, total 15 days even express delivery.
12 February 2022
Unprompted review
Reply from Ubuy Saudi
Hi,
"Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. We have shared the feedback with our team, and we will improve the same.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you."
Thanks & Regards,
Team Ubuy
High price and mostly expensive…
High price and mostly expensive products.
3 February 2022
Unprompted review
Reply from Ubuy Saudi
Hi Jamal,
"Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. We have shared the feedback with our team, and we will improve the same.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you."
Thanks & Regards,
Team Ubuy
Ubuy sells items at a high price and…
Ubuy sells items at a high price and sends items with the cheapest quality other than advertised .Their customer support is terrible.
18 January 2022
Unprompted review
Reply from Ubuy Saudi
Hello Sara,
Thank you so much for your valuable feedback and rating. We are really sorry for the inconvenience that has caused to you. Please share your experience at info@ubuy.com and concerned team will contact you shortly.
Thanks & Regards,
Team Ubuy
scammer company do not deal with them…
scammer company do not deal with them you will lose your money and will never get any products
i have bad experiences until now my money stack with them for 2 months and all what i receive from them only empty words
16 November 2021
Unprompted review
Reply from Ubuy Saudi
Hi Ahmad,
We are very sorry for it please contact us (via email info@ubuy.com).
Thanks & regards,
Team UbuyC
What a great selections of goods
What a great selections of goods. Never had any issues with purchases. Loyal customer.
5 April 2021
Unprompted review
Reply from Ubuy Saudi
Hi Ghalib,
Thank you for your review. We will share this with the team to let them know how we are doing.
Best Regards
Team Ubuy
Reply from Ubuy Saudi
Hi Kristal,
Thank you so much for taking the time to leave us a rating.
Best Regards
Team Ubuy
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