Ubergames.co.uk Reviews 122

TrustScore 3 out of 5

3.2

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Rated 3 out of 5 stars

Took about 2 weeks to arrive . Sticky tape strip kept breaking and didnt go on smoothly kept having to stop and peel of the white strip . Hard to explain . Used to tennis grips that have a bit of t... See more

Rated 2 out of 5 stars

One of the mallets’ shaft was broken probably due to careless handling by your shipper because I am sure you would not have despatched a broken mallet. That is why my rating was poor. However your t... See more

Rated 1 out of 5 stars

Would leave this on zero stars if it was an option. Purchased 3 giant chess pieces on the 8th of April 2026. I only received part of my order just one piece and it arrived in absolutely horri... See more

Company replied

Rated 5 out of 5 stars

I would like to say a BIG thank you to Jessica for sorting my order out swiftly, highly recommend the items are very cute.

Company replied

Company details

  1. Game Store

Written by the company

Beautifully Crafted Games for Real Connection At Uber Games, we create premium indoor and outdoor games designed to bring people together. From giant garden games and croquet sets to beautifully made indoor classics, our collection is crafted to encourage connection, conversation and a little friendly competition. In a world that’s increasingly screen-led, we believe in the power of shared, real-life moments whether that’s a summer afternoon in the garden, a wedding celebration, or time spent with family and friends. Based in Surrey, we proudly supply our games across the UK and internationally, helping people create memorable moments wherever they are. Crafted to Be Enjoyed, Built to Last Quality and craftsmanship are at the heart of everything we do. Using carefully selected materials and considered design, our games are made to look beautiful, play brilliantly and stand the test of time season after season. Thoughtfully Made We are committed to continually improving how our products are made. Our team works closely with suppliers to ensure materials are responsibly sourced, with a growing focus on sustainability and ethical production. Made for Every Occasion From relaxed family time to large-scale events, Uber Games brings people together. Our games are a popular choice for weddings, garden parties and corporate events creating moments of interaction, laughter and shared experience across all ages. We’re proud to have worked with leading names including Harrods, National Trust and Hilton, alongside iconic venues, wedding partners and global brands including Kensington Roof Gardens, Exclusive Collection, The Wedding Shop, Prezola, The Wedding Present Company, Secret Cinema, Pimm's, Guinness, Diageo, Britvic and McDonald's, who trust us to enhance their guest experience through play.


Contact info

3.2

Average

TrustScore 3 out of 5

122 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent customer service

I had reason to contact Uber games to report a problem. This was handled
extremely well and a replacement for a damaged item was in the post the same day. I would certainly recommend the company and will use again.

27 July 2015
Unprompted review
Rated 4 out of 5 stars

Usually Very Good

My Latest order arrived wrong due to a picking problem I guess, someone didnt read the paper work I guess. Anyway after a phone call my problem was solved in no time, goods were delivered the next day as promised!
Thanks

27 July 2015
Unprompted review
Rated 4 out of 5 stars

Good quality and service at a reasonable price

The double set of ladder golf and family croquet set arrived promptly. The only criticism I have is that the croquet set was not packed as well as it could have been and the plastic clips did not survive the rough handling in transit evidenced by the damaged packaging. Replacement metal clips were received promptly in a couple of days of notifying customer services.

15 June 2015
Unprompted review
Rated 5 out of 5 stars

excellent service

I ordered a croquet set.
It arrived quickly and is of good quality.Happy to recommend.

13 June 2015
Unprompted review
Rated 5 out of 5 stars

First time buyer

Was very impressed with the ease of the sight and the delivery was on time also kept informed by delivery company. Will definitely use this company again.

1 June 2015
Unprompted review
Rated 2 out of 5 stars

Overall poor

Firstly great response from Kate Taylor to an issue

However. Package arrived damaged with parts missing. Quality of the croquet stand is poor and the photo instructions are dreadful. Too dark and indistinct. And not particularly clear. First use of one of the mallets and the head came off. Not a good start overall extremely disappointed

26 May 2015
Unprompted review
Ubergames.co.uk logo

Reply from Ubergames.co.uk

Hi Ronnie. Thanks for the feedback and sorry to hear about the issues you've had with the products that you ordered. If you could email Kate at sales@ubergames.co.uk with a photo of the mallet head we'll definitely get this sorted for you ASAP. The quality of the mallets is obviously of uppermost importance to us as we sell hundreds of croquet sets and mallets ever year and ensuring this level is maintained is taken very seriously. Look forward to hearing from you and rectifying the situation ASAP. Apologies once again. Phil

Rated 5 out of 5 stars

Very good service

Easy ordering, clear communication on delivery date, arrived on time. Excellent service.

18 May 2015
Unprompted review
Rated 3 out of 5 stars

lawn croquet set

excellent quality croquet set, but the packaging was damaged and split open when I received it

2 May 2015
Unprompted review
Ubergames.co.uk logo

Reply from Ubergames.co.uk

Hi Brian,

Thanks for dropping us a review and glad that you're really happy with the croquet set. We're very sorry that the packaging wasn't up to your expectation on delivery. Sometimes it does get damaged in transit but we always want it to meet customers expectations. If you could let me know your order number I will take it up with the courier company to ensure it doesn't happen again.

Thanks again and enjoy the summer ahead.

Uber Games Team

Rated 5 out of 5 stars

Excellent service

We have just purchased a set of Giant Outdoor Chess pieces. From initial telephone enquiry to order placing to delivery service was excellent and prompt.

21 April 2015
Unprompted review

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