Ubereats Reviews 

Done an order on uber eats which apparently was delivered, both drivers came with nothing as was a larger order and uber eats are refusing a refund, they are stealing money

Awful, said the order was delivered but we were never contacted about it or the door bell rung. Refused to give a refund. How this company can still operate with such terrible reviews I don't understand. Boycott Uber eats!!!!! They don't deserve your custom!

I made my grocieries through them and literally received a packet of maiz tortillas cimpletely shattered.
I sent a complaint to get my money back amd they refused to provide a refund because the product is "still edible". Hiw is it still edible when it's totally shattered to the poibt I can't even take it out of the bag??
I also asked to Escalate the matter and speak to a superior and they ignored my request! Horrible handling of the issue, do not recommend!

Worse than glovo which I also do not use anymore.

Only script bot for customer service no proper refunds for constant mistakes customer service arrogant and useless.

I used Uber eats to pick up flowers from a grocery store and deliver. After 2 hours checked with the store and they said order was not picked up. But the website showed order completed. After trying a long time to find the number for customer service. I was told they could not assign the order to anyone else and best they could do was to refund me. This was a flower gift and had to be delt but they offered no help.

Went to the wrong house, driver said he would redelivery for 10€ which I agreed then didn't come, disconnected his phone, still took the money.

All good until something goes wrong.
My ticket was put on someone else's order.
Driver delivered, not his fault, so I contacted uber.
An automatic response comes back to me telling me that I have had a number of credit, therefore I am lying so we will not help....never had a credit!
There is zero customer service from them.
Re ordered my meal with other service just so we could eat, so burgers 3 chip and another side cost me £65.......epic!

2hr delay on order and impossible to contact anyone. Just conversations with bots. Grim.

Uber Eats refuses to take any responsibility or issue a refund of undelivered order. I contacted support four times, only to receive copy-paste responses and no real help. Terrible service. One star is too generous.
Avoid!

Completely dishonest, the delivery tried to contact me she was mile way from the destination, the moment I asked if she "hablas ingles" she left me my parcel somewhere. I TRIED TO LOOKING FOR IT AROUND THE BLOCK AND NOTHING THERE.

Servicio de atención al cliente inexistente. Te tomas el tiempo de explicar la incidencia y solo te responden con plantillas de texto que no tienen nada que ver con lo que les estás comentando. No se toman el tiempo de analizar el caso, de buscar evidencias, de explicarte nada. Los agentes parecen bots, y actúan todos igual. La empresa podría ahorrarse el salario que paga a estas personas porque un bot haría exactamente el mismo trabajo. El peor servicio de atención al cliente de la historia, si es que se le puede llamar “servicio” a eso. Terrible.
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Customer service is non-existent. You take the time to explain the incident, yet they only reply with generic templates that have nothing to do with what you’re saying. They don’t bother analyzing the case, looking for evidence, or providing any real explanation. The agents seem like bots and every single one acts the same. Honestly, the company might as well replace them with actual bots and save on salaries because the result would be identical. Worst customer service ever, if you can even call it “service.” Absolutely terrible.

I been loyal customer for a long time living in Spain and not knowing Spanish saved me trying to explain what I want countless of times just by ordering through the app. But even with that the orders didn’t always arrive perfect, like food was damaged or items were missing. Since 2024 I have ordered more than 214 times and out of all those 28 orders or so (because I don’t always report it) had an issue, at this stage support stopped assisting me with issues saying I have excessive refunds on my orders, I’m sorry if people did their job right there wouldn’t be issues like this, I don’t expect perfection but if something is not there that I payed for it, I expect an explanation or at least follow up with the restaurant/driver, all I got was generic response makes you really feel valued.

So today I have cancelled my UberOne subscription and closed my account because this is unacceptable as half of my last order was missing, it’s straight up theft, the service made my life easier until it turned into a nightmare to deal with their customer service, sorry to see them go but Glovo and JustEats will get more of my service from now on.

"I ordered from Uber Eats, and after an unacceptable 40-minute delay, I stepped away from my phone only to find the driver supposedly left my food on the ground outside without even calling to let me know it had arrived. There had been messages and responded within the allotted time frame. When I checked, the food wasn’t there, and Uber’s support was absolutely no help. Despite my requests, they refused a refund, ignored my request for chat history and timestamps to verify the driver’s actions, and even denied my repeated efforts to escalate to a human representative. They claimed they'd look into it, yet three business days later, I have no resolution and no proof that the driver waited the required 10 minutes. Uber Eats has shown complete disregard for customer care, leaving me without my food, my money, or even an explanation!"

Rather use Glovo, i've only had good experiences with them.

Ordered a late night Mcdonalds Uber Eat Malaga. The person turned up, took a photo of her hand holding the food outside the front door without knocking on the door or ringing the bell. Then left - I guess the female driver decided to have the food for herself. Refused to answer her mobile phone when we called to follow up. We had even added a tip to the order for her - more fool us! Uber eats refused to refund, because they said the food had been delivered. Buyer beware - this company has thieves working for it.

WORST THING ABOUT THIS SCEMBAG COMPANY THEY USE BANANA BOAT DRIVERS TOO SEND TO WRONG ADDRESS'S I MEAN WHAT THA HELL IS ALL THAT ABOUT THEY WONT EVEN GIVE US A REFUND BACK OR NOTHING AVOID LIKE THE PLAGUE!!🤬🤬

Completely dishonest. Use them in the UK and they are fine but in Spain seems like as soon as the driver realises you’re a visitor they suddenly can’t speak English and the food never appears. If you try to complain Uber customer “service” is just a joke. Get the copy and paste response the driver did all he was supposed to then ignored. Complete scam.

So, UberEats went through 3 drivers to deliver my meal which too an hour to get to me. I paid for priority delivery. Not only did it take 4 times longer to deliver than it should have, I am out the extra money spent on the priority delivery. And when I tried to get the money back from the app it was not an option. So, thanks for nothing UberEats, you will not ever get my money again. I’ve tried several times to get rides but the drivers won’t leave the city. It’s 15 min away and I’m paying so what gives? Either make your drivers drive or don’t offer service here. It’s ridiculous!!

If there was an option to make a review less than 1* Uber eats would make it. For the second time now I have ordered food and not received it. The first time I ordered food from the same restaurant I called the restaurant I was told twice that they were waiting for a driver, after 3 hours I received a notification that the order had been cancelled. The second time I ordered (from the same restaurant) I called the restaurant twice and was hung up on, I knew by this point I was not going to receive anything, I joined the live chat after having to speak to a robot for 20-30 minutes. After this amount of valuable time, I was diverted to Aviel who was as useful as Anne Frank’s drum kit. Even though by the time I was connected with him (I had already been waiting 90 minutes) he kept telling me to allow a “few minutes” then contact them back. I then told him to cancel my order after he was clearly of no help and he couldn’t even do that. After asking 6/7 times to cancel my order and to no avail I left the chat and spent another 20 minutes speaking with a robot to get through to another agent named Hector who again was of no use. After all of this, and after my order was eventually cancelled by the restaurant for the second time (just before I starved to death) Uber eats sent me a voucher for 30% off my next order. So if anyone would like a 30% off voucher for an order they will never receive and support they will not receive please let me know and you can have it. I would highly recommend the deletion of this app as it as is as useful as Aviel.

We ordered food and the delivery man went to a different address far from our house then just left the food on the street and took a photo saying it had been delivered! I even tried to look for the food on the street where it was supposedly left and couldnt find it! Absolutely disgraceful service. Company wont give me a refund despite the fact the food was delivered at the wrong address and that in the end we did not receive our food. Shameless. Will never use again

Disgraceful. Ordered pizzas hours ago. Never turned up. Tried to cancel and was told I would not be refunded. Scam company.