Was somewhat nervous about buying through Ubuy but decided it was worth a punt as what I wanted was not available in NZ. After making the order everything went better than I thought it would. Got dece... See more
Company replied
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Ubuy is New Zealand's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop for electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy New Zealand. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in New Zealand. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Phones, Fashion | Ubuy New Zealand
118 Hugo Johnston Dr, Penrose, KWI 918054, Auckland 1061, New Zealand, Auckland, New Zealand
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Replied to 90% of negative reviews
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No real complaints. I see one of my orders is still in “order confirm” after a fortnight. But when I bought that product the webpage clearly said it would take sometime to send my product.

Reply from Ubuy New zealand
SCAM. Been waiting for since the 10th October for my new lounge suite. it's been ages since I talked to anyone. NEVER able to speak to anyone because the contact number for them is all sh!t. haven't returned my calls or emails. F#*? UBUy.. iv given them benefit of the doubt and plenty time. ul be hearing from my lawyer very soon
TO BE CLEAR my review is in regards to company ubuy.co.nz or 09 7777250 iykyk and that this platform is for reviews for a similar named business that is NOT ubuy.co.nz or associates if you look at the top of this page the logos are also different so please don't be confused this is something that works in favour of ubuy.co.nz because they are not directly getting the NEGATIVE reviews about their company. If your as frustrated as I am about ubuy you need to contact your bank I am with BNZ they have escalated my complaint about this company and has been referred to BNZ's high risk fraud department their legitimacy and management is currently being questioned. It would help if whoever is having issues with this company to do the same the more people who forward their complaints to their banks BNZ especially would be more effective. It would also be effective to make a formal complaint to the commerce commissions fair trading act. Ubuys complaints number that's listed on Ubuys policy terms is disconnected and the email address is unattended which means they are not followed up. Call times can be up to 2-4 hours on hold and the email info@ubuy is also unattended. I have been waiting for my refund for 5 months. This company needs to be shut down its fair to assume that I am only 1 of 100s and 100s who have had issues with ubuy.
"Purchased a Hulkman Alpha 100 Jump Starter from Ubuy-Online Store USA. Swift response and excellent service. Impressed with the quick delivery and overall experience."

Reply from Ubuy New zealand
This company is a joke Ive tried multiple times contacting UbuyNZ via phone and emails no response at all.even the hold time is a joke I waited 45 mins got to 1 min then ended going back upto 45 min wait what the hell not good. I am seeking legal advise and be going to disputes tribunial to file a court proceedings to get my money back. so I advise anyone don't use this SCAMMING COMPANY
Ultra quick and hassle free delivery of goods as just described. Perfect. I could not have sourced these products in NZ any other way. 😀

Reply from Ubuy New zealand
Scamming POF just like everyone else have been trying to get a hold of somebody like anybody but nothing. Iv asked these people to stop coming to my mother place as her English isn't good and doesn't understand but they talk their s!!! Up and she falls for it. Undelivered item. Tried to visit a couple of addresses listed they're not even their bloody frauds taking people's hard earned money. I am trying to make contact as I want to know what exactly is my mother paying for and what the out standing balance is.
They seem to only respond to good review. We're looking at getting legal advice maybe even fair go if that's stil a thing.
This company is a joke they never answer any phone calls and their products don't come with chargers and I have to wait 80mins on hold, that's terrible service and bad advertising. Don't buy anything from ubuy unless you want to get ripped off
Just a follow up on my last complaint still no refund I can't get through to them at all unless I use a different number I'm very frustrated an angry I will not be getting anything off this company ever again an to top it all off my TV I got off them I waited 5 months to get it to have it blow up while we were watching it I call to let them know they say someone will get back to me about it an still haven't heard from anyone ?? This is very poor service 😢
Ok, its obvious that yr just going to take the money an undeliver. Well i hope you have a jolly great New Years, an a big fat juicy bank account. Good place to give money too, excellent head fukz. Congratulations to u.
There end of the contract fell through so I requested my money back it's taken months now they ignore my calls and messages .
I want my money back. I've paid much more than the 8 payments still no Riobi line trimmer. I used callback feature and got a call back but it cuts out . Please refund all money I've paid
Have been waiting for my refund for over 3 months so many calls just to be hung up on,having people say its getting processed and lying about the day it was going to be done,have emailed so many times with no reply, i think ubuy is so fast in taking your money but so slow in refunding you this time i will be taking legal action as i think this is unfair and ubuy have no consideration to their customers that need their concerns heard,so ubuy please do the right thing and refund me like you said you would, i have been very much patient with this and this is uncalled for
They removed my review 🤬
Now that's bull$#% 😡what does that say about their scamming asssholes wow even because i speak the truth yall dismiss me? Do you do that to all your customers reviews cheap deals but payments is horrible they keep calling if you miss one payment so tricky!!!
What kind of company does that people beware f$?/@@ rip offs

Reply from Ubuy New zealand
I am from New Zealand and ordering this product through Ubuy is easy and quick delivery. Thank you.

Reply from Ubuy New zealand
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