TyresOnTheDrive.com Reviews 261,588

I booked tyres on the drive for Sunday 19th May 2024. I paid the additional fee to have them attend with 8am-12. On Friday 17th They took the money from my account and issued me an order acknowledgment.

On sunday 19th I called as no one had attended or called to tell me they would be late. After 1 hour on the phone and 5 hours of my day wasted, they offered to come on tuesday and wave the £7 fee.

As a result of their awful service and breach of services sold, I have forwarded this to the small claims.

I would recommend anyone to use any other service provider for the following reasons:
1. They don't turn up.
2. They don't contact you to tell you that they are not turning up.
3. They think £7 is equivalent to 5 hours of your time.

Finally sorted after 4 visits. Based on other reviews it seems like Halfords are selling misshapen cheap tyres that need massive amounts of wheel weights to prevent violent shaking at mid-high speeds. 55mph in my experience.

Don't buy cheap tyres from these guys you will regret it.

I moaned enough to get new tyres fitted but it was a massive pain .

Had two tyres fitted, but later found they were not the brand I paid for. But a cheaper brand. Was not told this by the fitter. Tried to get through to their customer service for a refund but its impossible to get through. Phone or online chat.

Lamine was an absolute joy. Helpful, professional and very kind. We purchased four tyres, but after Lamine checked our back tyres he said we could still get a good two years out of them. He let us know we were going to be refunded the extra ones we didn’t really need. Great company! Amazing employees.

Had them come out Monday 6th may and xhange 4 tyres, next day 2 were going down rapidly and one had a tpsi fault and then I phoned up and rearranged for a repair (free of charge) for the following Saturday the bloke came out and couldn't do the job because he didn't have the right system so they come back out yesterday the Saturday after, one spent 3 hours and still didn't resolve the issue then finally a technician came 3 hours after the other one left and completed the job in 20 min, the final result was great but it took 3 weeks throughout 3 seperate days and 4 different technicians to get it done

So far I’ve been on hold nearly one hour and they have put the phone down four times. Order was to fit two front tyres they have fitted two rear tyres. Contact me asap

Further update hung up on a total of 7 times. Now trying to say the tyres were illegal ( no chance fitted within a year and I have the receipt). Tried to say they had been destroyed then all of a sudden the manager is going to investigate them to see if they have made an error. You have made an error! The order was to fit two front tyres so you need to do that! Official complaint heading your way. I’m meant to be driving to London this weekend it needs to be sorted

Fitter couldn't fit my tyres because he didn't have a jack suitable for a pick up truck! Why don't all your vans have the correct equipment?
I had to chase for a refund (still pending) because the cancellation hasn't been processed. Completely incompentent service all round.

28/05 - Still waiting for a refund 10 days after Olivia's update.

Absolutely shocking service. They arrived with rear tyres instead of the front tyres that I ordered. How they managed to do that when they are a totally different size I have no idea. They rebooked the appointment for 3 days later and failed to turn up despite sending me a text message with an appointment time. Nobody called to say that they wouldn’t be arriving and that they didn’t have the tyres. Now customer service (in South Africa) are saying Saturday which is a week later. Despite asking to speak to a manager I have received no explanation for their incompetence and lack of communication and they have no excuse. They own National Tyre who can get a Tyre in 24hrs but Tyres on the drive take a week. I would avoid this company because they are useless. To update this review they failed to turn up for their third appointment on 18/5 and nobody called again to inform me, I have now asked for a refund. AVOID THEY HAVE ZERO CUSTOMER SERVICE

Absolute joke of a company! Booked a tyre change for Tuesday paid £18 for a slot between 8am-8pm phoned up twice and was left on hold for over 20mins each time without managing to get through to anyone and in the end the tyre fitter never showed up no warning or nothing. I'm self employed so I lost a day's pay for nothing. Phoned up the next morning and spoke to someone who quite frankly sounded like they couldn't care less. Told me she'd rearrange the booking for the next day between 6pm-8pm. And imagine my surprise the tyre fitting failed to show up again! No warning or anything!! This company is an absolute joke don't waste your time and money!! If I could give them 0 stars I would.

Booked a tyre change for Sunday 8am-8pm. Received reassuring emails all day Saturday. Set my alarm to be up at 8am. Received a call at 9am which only rang once before ringing off, so I didn't get to it in time. Then received an email saying they'd tried to contact me without success. Oh no they didn't. They rang me once to make it look like that. I rang into them. Told the technician was off sick, & booking needed to be rescheduled. I told them that this wasn't acceptable. I had paid, we had a contract & they needed to keep it. Told again this wasn't possible. Tried to raise a complaint with a manager, but the operator wouldn't put me though. Said she'd contact head office. I said they needed to ring me back in an hour, & I wasn't accepting a reschedule. This is when things started going right. Head office rang me back after an hour & said a replacement technician would be with me at 3pm. He turned up soon after 3pm & fitted my tyre without a hitch. It's not acceptable to pretend to ring someone by just ringing once. It's not acceptable to cancel bookings when a single person is off sick when you are a large organisation. It's not acceptable to refuse to take a complaint at first point of contact. Zero stars increased to two given the eventual successful resolution.

Rubbish service I’ve had 2 technicians come out to fit tyres but due to lazy ness they make excuses not to fit them, don’t even waste your time and money

We were booked in for front and rear dashcam - the cheapest slot is 8am - 8pm and that's what we chose. Our fitter rang just before noon - we assumed it was the call to say they were on their way. We were partly right - but were on their way - but with only half of our order. At what point did they know? But chose to ignore it until the last second. We were offered half a job today and half at some point in the future. Or all of it together when, at some point, they have the missing bit. So, having waited in all morning, we chose to the latter. We don't yet know when it will be but I'd bet anything that they'll want it on the same 8-8 basis. Would be stretching their customer service to pin it down a bit.

FOLLOW UP FRIDAY 17/05

The good news was that they did rebook me with a much smaller window - a 10-12 slot.
Not that they should have bothered - we received a call at 9.15 from their engineer to say that they still haven't got the rear camera and probably won't in the next 10 days.

We're now re-booked for the front camera only. Wished we'd accepted this at the time. Did try to change our mind at the time. Rang back pretty quickly but nobody answers the phone - it eventually goes to voice mail. I did leave one but have never been contacted in return. VERY, VERY POOR ATTEMPT AT CUSTOMER SERVICES.

They really did give good service, turned up on time, quick and efficient. They guy doing the work was polite and friendly and ready to answer any questions. Had all four tyres done towards the end of April and have got no complaints about the quality at all

Another bad experience! Thought I’d give them another chance but first time the guys come to fit four new tyres to my wife’s car, the fitters pointed out the tyres were misshaped! Further examination revealed date stamps showing tyres were over four years old! Not the fitters fault at all but pretty poor trying to pass off old tyres that were clearly stored badly.
Attempt two was worse. Guy turned up apologetic and said ‘I’m not fitting the tyres they’ve given me. They’re all over four years old and one of them has a completely different tread pattern!’ That’s not recommended and forbidden on a 4x4.
Ordered cancelled, money refunded and went to a local tyre garage who had a better tyre and a better price. And the tyres were made the month before!
So it seems the issues in field have improved but the supply chain needs an overhaul.

Ordered & paid for 4 new tyres, guy arrived and fitted them. Afterwards, I noticed they were not the tyres I ordered ?? - turns out that Halfords changed the tyres to another brand and fitted them without prior approval from myself??
Immediately complained, but the old tyres could not be retrieved, and the ones I wanted are no longer available? They offered £20 discount and basically said you will have to accept the situation. Don't know whether I will get on with the tyres supplied, so might end up now having to buy another 4 new ones.
Disgraceful that Halfords think it's okay to treat customers in this way.
UPDATE - Halfords have now contacted me and apologised for their error. They have offered a £20 discount and I have decided to accept the tyres fitted in error. So matter closed, but Halfords do need to advise customers in advance if they cannot provided the items purchased.

I purchased my tyre replacement and booked my initial appointment in for Sunday 28th April, specifically booking in a set time slot. No one turned up.

I then called on the Monday morning to reschedule this, which was eventually done over the phone for Wednesday, again, with a specific time slot. No one turned up for the second time.

I then called again to have it booked in for Friday 3rd. Amazingly someone did turn up for the appointment, but they had forgotten to pick up my tyre so couldn't do the job.

4th time lucky I did eventually have a great chap who turned up to do the job, but having been left without a car for an entire week due to the previous incompetence, I can't say I'll be rushing back to Tyres on the Drive.

Barely any apology was given over the phone, apart from when I eventually got through to a great chap at the Greenford (from memory) branch.

My car battery was changed and I was happy with the service. However on later inspection the battery fitted was not the one I had ordered. No one had told me of any problem getting the battery I ordered. I am happy with the supplied battery but I have asked for a receipt showing the actual battery fitted. After many emails sent and all ignored I tried phoning and did actually talk to a helpful chap. Now one month on I have given up asking. Halfords are generally a good company but communicating with them appears to be impossible.

Absolutely shocking service. Order failed their end, but no communication from them. Tyres didn't arrive. Payment pending on my account and refused to supply email saying they wouldn't collect the money. Had to wait a month for funds to be released back to my account. Call centre in South Africa that frankly were about as much use as a chocolate teapot. MOT was missed due to this incident, but they were willing to take even more money from me to supply tyres that they'd failed to supply. Will not use again. Halfords, a major disappointment

As far as the booking process and the quality of the job is concerned I have no complaints. The refund process though if something changes is really bad. I booked 2 tyres to be fitted at home. The fitter confirmed that in fact only 1 tyre needed to be changed and they were going to give me a refund for the other tyre. I asked him if I needed to sign anything and he said no. Needless to say that I had to chase for the refund and Halfords had to open a case for me. Why raise a case? The process should be straightforward . The fitter should have contacted the head office to let them know that only 1 tyre was fitted instead of 2 and a refund was due. I shouldn't have to chase them for the refund...let alone that I still don't have any written confirmation from them that a refund is due even though I requested an email confirmation. They said they were unable to confirm by email!

They stripped the thread on two wheel nuts whilst fitting two front tyres. I understand things sometimes go wrong but they just scarpered leaving me stranded. When I called them they hung up. Emails are not answered along with recorded delivery letters. The reviews here only reflect things going well. This is not a good company if you have a fault. I now have to take them to court for damages.
The order number is
Receipt Number
521,468,928.
Whilst someone did phone back they left a message saying call me back. No mobile or direct number. It was one of those numbers that you have to wait ages on hold. When I did get through the half wit on the phone had no idea why I was calling. Another hour wasted.