Typeform Reviews 724

Reply from Typeform

Sep 20, 2023

Hi Anthony,

Thanks for sharing your review.

Please accept our apologies for the delay in getting back to you this time! I can confirm we have your 2 requests here and the team have just responded. Hopefully we can get this resolved for you very quickly from here on out!

Speak soon!

Reply from Typeform

Sep 19, 2023

Hi Jose,

Thanks for sharing your experience here.

Sorry to hear we didn't meet your expectations this time. We'd love to get your full feedback if you're willing to share, so we can understand the full details and in particular which specific features/areas of the platform didn't impress. With that said, I'd like to reassure you that we do continue to work tirelessly on improving both Typeform and VideoAsk as products for our users. In fact, you can keep up to date with new product releases in our Community here too (https://community.typeform.com/product-news-22).

As mentioned earlier, we really would love the chance to understand and address your feedback in more detail. If you'd like to, please reach out to our awesome Support team here (https://www.typeform.com/help/contact/).

We hope to hear from you soon!

Reply from Typeform

Sep 19, 2023

Hi Nasser,

Thanks for your review and sorry to hear about the issues you were facing here, and any resulting inconvenience.

Reviewing internally I can see that the team successfully supported you with multiple questions/issues recently, however on this particular occasion regarding your embedded form, our Techincal team identified the issue was not with the embed code of the typeform itself, as was explained at the time. In cases like this, it's not possible for us to resolve the issue, as third party support of the relevant tool will be necessary.

If you are still experiencing any other issues with your form, including with your embedded form, please reach out to Support again and we'll be happy to do our best to help.

Take care,

Reply from Typeform

Updated Aug 25, 2023

Hi Dominic,

Thanks for your review and sorry to hear about this!

While we can understand some use cases such as yours will want to avoid multiple responses from the same respondent, this is not the case for all. Typeform creators use typeforms for an incredibly wide range of use cases with many allowing multiple responses, such as order forms, feedback forms or support request forms. Naturally, due to this duplicates are not blocked automatically, unless via an additional customisation/setting on an embedded form as you mentioned.

Apologies again if your experience wasn't positive this time but I hope this helps to explain a little. We hope you'll try Typeform again in the future.

All the best,

Reply from Typeform

Jul 20, 2023

Hey there Simon,

Thanks for your review.

Unfortunately in your case, your automatic subscription renewal failed after multiple attempts of the payment over a 2 week period. Within this period, we also sent multiple email reminders to notify you that the plan will be downgraded if we couldn't take payment successfully after a certain period. Unfortunately this is exactly what happened in this case. As explained when you contacted the team after, the plan you were on previously was a legacy version and had been discontinued a long time before. Due to this it was not available to subscribe to again at the time. Sorry to hear if our up to date plan versions were not a fit for you at the time.

We can appreciate that it's not ideal to have to choose another plan and this has been frustrating for you, but we're simply unable to reinstate subscriptions on previous plan versions; just the same as how a new Typeform user would only have the option to choose from our current versions and not versions from years before.

All the best,

Reply from Typeform

Jul 20, 2023

Hi Alessandro,

I can see you have run into some issues while setting your forms up and have a couple of requests open with Support already. The team are on it and hopefully we can help get you up and running quickly, and turn your experience around!

Reply from Typeform

Jul 20, 2023

Hey Keith,

Thanks for sharing your experience here.

If I understand correctly you were completing a typeform as a respondent. Typically you should not be timed out while comlpeting a form. In fact, progress in a form response will be stored so even if you close the session and come back later the answers provided so far will still be there and you'll be able to pick up where you left off last time. This is provided you're on the same device and the browser session hasn't been cleared. In any case, sorry to hear this happened to you, I can appreciate it's always frustrating to lose work/progress like that. If you ever have any other issues please reach out to our awesome support team, but I can confidently say this is not something that typically happens with Typeform as mentioned above :)

We hope you'll use Typeform again!

All the best,

Reply from Typeform

Jul 20, 2023

Hi there,

Thanks for your review!

Sorry to hear that our pricing wasn't a fit for you at the moment. We do offer a feature for 'Remove Typeform branding', which you can use if on a Plus plan or higher. You can find the full information on this feature over here - https://www.typeform.com/help/a/remove-typeform-branding-360029262372/

Regarding the team, I'd love to be able to check into the experience you had with us but am unable to identify you/your account from the information provided. Would you be willing to reach out again so we can resolve this?

Thanks!

Reply from Typeform

Jun 20, 2023

Hey Mike,

Thanks for your review. I'm really sorry to hear about this!

We would love to investigate this for you and see if we can shed some light on what happened and/or find a solution together. Could I please ask that you reach out to our awesome support team through here? - https://www.typeform.com/help/contact/.

Thanks and I hope we can hear from you soon!

Reply from Typeform

Jun 20, 2023

Hey there Chris,

Thanks for your review!

Sorry if the pricing wasn't a match for you on this occasion.

Regarding the transparency of our plans, I'd love to learn more about this. If you'd be interested in sharing some more feedback on this, please reach out to the team here - https://www.typeform.com/help/contact/.

In case it helps, I'd like to reassure you we aim to be as transparent about our plans as possible. You can find all details of our paid plans via our Plans and Pricing page, and our Free plan offering in our Help Center. On top of this, we also keep creators updated on response limit progress/usage via email and also have this information visible inside your account at all times. Finally, you can also see a full list of the features included in your current plan via your Plan and Billing section too. If there's anything else we could do to make things even more transparent, we'd love to hear from you!

We hope you will use Typeform again in the future.

All the best,

Reply from Typeform

Jun 9, 2023

Hi there,

Thanks for your review!

Our Free plan is in fact entirely free to use, however does come with a response limit of 10 responses per month as you saw. Apologies if you weren't aware of this before creating your form, although please note that this information on the limitations of the Free plan, including the response limit is publicly available in our Help Center here (https://www.typeform.com/help/a/free-plan-360032972852/). You'll also be able to see your response limit and how much of it you've used/have remaining for the month through your Plan and Billing section in your account at any given time. This being said, we want to ensure the details of our plans are as clear and transparent as possible to avoid misunderstandings such as this, so I will be happy to raise your feedback internally to see how we might make the limitation of the Free plan even more visible.

We hope you will use Typeform again in the future.

Take care,